VIP/VIP+ New and Improved VIP Package

[ntlgood1]

Originally Posted by Big Red

VIP50 with Mates Rates

Thanks Big Red. So did you Family Member have to sort the VIP50 out for you or did you just contact CS.

regards

[davies1977]

I wrote an e-mail to virgin media last week about why I was being charged £7 extra for sky sports and movies, when I thought that it would be free with the VIP package. I understood there would be some fee, but that was if you were on Another package...anyway the lovely lady who rang today, explained that sky sports and movies were going to be free with the VIP package, but there would be a charge if you were on other packages...I was really pleased with this!! Apparantly it's goin to be announced next week on the website!!!

No, it is only the VIP+ customers (VIP with 50mb BB) that get free Sky HD as Virgin have to pay for that out their own profits.

[mikcoles]

Originally Posted by Jameseh

No, it is only the VIP+ customers (VIP with 50mb BB) that get free Sky HD as Virgin have to pay for that out their own profits.

I am on vip 20 and already getting £7 discount.

[davies1977]

I was only kindly sharing what I was told...she never mentioned the words VIP+, she just said as you were a VIP customer!!! Irrespective, should be free with VIP, regardless whether one is using 20 or 50mb broadband, otherwise don't use the word VIP!!!

[Krankor]

I've signed up for VIP50 from VIP20. Very happy bunny!
I will need to double check (later on) my bill as I beleive my monthly charge is now £109 p/m. But I have 3 boxes (2 V+ HD and 1 VHD), so I presume there's an extra £10 charge for my additional V+HD box.

Thinking out loud, would I be able to reduce my bill if I changed one of the V+HD boxes to a VHD (or would this still be an extra £10 a month)?

[raefil]

VIP 20 customer here. Free for me.

[dazed&confused]

Originally Posted by Big Red

The VIP50 package is £97.50, extra V+ boxes cost £10 per month (This may be slightly less if you have upgraded your 2nd standard box to a V+ Box)
I think I recall it being and extra £5 if you have replaced standard with V+ (Your current bill should show both box charges and then a dicount for your boxes) - send a screen shot and I could take a look but remove contact/account details.

So depedning on your package it could either be £107.50 or £102.50

---------- Post added at 10:42 ---------- Previous post was at 10:33 ----------

Thanks Big Red - charges as follows :


Advance charges
£83.99

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £56.49
Description Date/period Amount
Line Rental 30 July - 29 August £11.99
Phone, Tv, Broadband L Discount 30 July - 29 August £-12.50
Calldispl 30 July - 29 August £2.00
Talk Weekends 30 July - 29 August £0.00
Payg Dial Up 30 July - 29 August £0.00
Fully Itemised Billing 30 July - 29 August £0.00
TV Size: X L 30 July - 29 August £24.50
1 Additional V Box 30 July - 29 August £15.00
Add Set Box(es) Discount 30 July - 29 August £-9.50
Broadband Size: L 30 July - 29 August £25.00

Premium TV channels (Provided by Virgin Media Entertainment) £27.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 30 July - 29 August £27.50

[jab1990]

I have VIP 20 and i DO NOT recieve it.

[ericboyle45]

I am also on VIP 20 and I don't receive it either. Think I should though.

I rang retentions the day the Sky HD channels came out and was told twice that only those with the 50mb broadband on the higher VIP package would be receiving the premium channels for free. I imagine those with it have it in error as VM could not afford to pay Sky £7 for every VM customer while still charging them the same.

[raefil]

Originally Posted by Jameseh

I rang retentions the day the Sky HD channels came out and was told twice that only those with the 50mb broadband on the higher VIP package would be receiving the premium channels for free. I imagine those with it have it in error as VM could not afford to pay Sky £7 for every VM customer while still charging them the same.

Well Im sat here watching Cricket in HD and am on vip 20

[Big Red]

Originally Posted by ntlgood1

Thanks Big Red. So did you Family Member have to sort the VIP50 out for you or did you just contact CS.

regards

Hi No

All your doing is upgrading current VIP package to include 50mb BB - the mates rates will remain on the account.

VM can not remove these dicounts unless your family/friend leave VM - but you do get 12 months notice.

---------- Post added at 12:35 ---------- Previous post was at 12:33 ----------

Originally Posted by Krankor

I've signed up for VIP50 from VIP20. Very happy bunny!
I will need to double check (later on) my bill as I beleive my monthly charge is now £109 p/m. But I have 3 boxes (2 V+ HD and 1 VHD), so I presume there's an extra £10 charge for my additional V+HD box.

Thinking out loud, would I be able to reduce my bill if I changed one of the V+HD boxes to a VHD (or would this still be an extra £10 a month)?

£10 cover both the Box and the V+ - if yo did I believe the charge would reduce by £5 but then you would have to pay another £49 for VHD Box.

If right your charge should be £107.50 as the VIP50 charge is £97.50 + £10 for your extra V+.

---------- Post added at 12:40 ---------- Previous post was at 12:35 ----------

Originally Posted by dazed&confused

Thanks Big Red - charges as follows :


Advance charges
£83.99

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £56.49
Description Date/period Amount
Line Rental 30 July - 29 August £11.99
Phone, Tv, Broadband L Discount 30 July - 29 August £-12.50
Calldispl 30 July - 29 August £2.00
Talk Weekends 30 July - 29 August £0.00
Payg Dial Up 30 July - 29 August £0.00
Fully Itemised Billing 30 July - 29 August £0.00
TV Size: X L 30 July - 29 August £24.50
1 Additional V Box 30 July - 29 August £15.00
Add Set Box(es) Discount 30 July - 29 August £-9.50
Broadband Size: L 30 July - 29 August £25.00

Premium TV channels (Provided by Virgin Media Entertainment) £27.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 30 July - 29 August £27.50

Based on that I think the charge would be around the £102.50 mark.

But give them a call remember the VIP50 is £97.50 so you should be looking for something around that when getting a deal with retentions.

[Doz007]

Glad to see more people have joined the VIP50 package, seems like a much better deal than the standard VIP bundle.

[Krankor]

Thanks Big Red. Will wait and see my final bill (hopefully it will be £107.50)