VM is turning into an arrogant sky like service...

[Thyroid Help]

I phoned up retentions to try and wrangle a discount for my father in law, and the customer relation guy was a right arse to me, even bloody shouting at me, telling me, not to interrupt me.......a good way to keep customers huh?

I said I was off to sky for a better deal, they told me I would not find a better deal than VM, listing all the reasons right ot wrong why the competition is inferior to them..

Now whilst what the relations guy is right or wrong how dare he raise his voice to me?

I'm clued up I know what deals other competitors offer, I don't need them rammed down my ear hole,

If VM can offer new customers free 2 months etc why can't they give me a free couple of months, rather than lose me for a at least a year?

I'm not happy at all, I am not above leaving them, no company is above leaving IMO treat your customers right and they will look after you.

I realise Sky customer services is no better if not worse, sky at least try to hold onto it's customers with good retention deals.

as soon as sky offer half price sky world, I'm off.


Yes I wanted a better deal..........is that a crime. Check out money supermarket .com I bet they wouldn't think so

[howardmicks]

Originally Posted by Thyroid Help

I phoned up retentions to try and wrangle a discount for my father in law, and the customer relation guy was a right arse to me, even bloody shouting at me, telling me, not to interrupt me.......a good way to keep customers huh?

I said I was off to sky for a better deal, they told me I would not find a better deal than VM, listing all the reasons right ot wrong why the competition is inferior to them..

Now whilst what the relations guy is right or wrong how dare he raise his voice to me?

I'm clued up I know what deals other competitors offer, I don't need them rammed down my ear hole,

If VM can offer new customers free 2 months etc why can't they give me a free couple of months, rather than lose me for a at least a year?

I'm not happy at all, I am not above leaving them, no company is above leaving IMO treat your customers right and they will look after you.

I realise Sky customer services is no better if not worse, sky at least try to hold onto it's customers with good retention deals.

as soon as sky offer half price sky world, I'm off.


Yes I wanted a better deal..........is that a crime. Check out money supermarket .com I bet they wouldn't think so

Think you will find sky worse,When you ring to cancel with them they go okay see you.Then constantly bombard you a month later to come back,That happened to me and now im on the half price 12months sky world deal.Will not happen when cancelling

[Toto]

Originally Posted by Thyroid Help

Now whilst what the relations guy is right or wrong how dare he raise his voice to me?

Why did he raise his voice at you?

[Ben B]

This has nothing to do with VM but Sky will offer you ANYTHING to stay if you threaten to leave them on a Thursday

[Thyroid Help]

Originally Posted by Toto

Why did he raise his voice at you?

Does it matter?

[Sirius]

Originally Posted by Thyroid Help

Does it matter?

Well yes it does. How can we make an objective view unless we know the whole story

[Peter_]

Is the more to this story as others are asking as I find it odd that an agent would shouting at you as surely other agents and managers in the same office would notice and the would be questions asked.

Did you shout at the agent and thus started a who can talk the loudest contest.

I do not deal with this type of call as I do technical support for broadband, digital television and telco and if a customer starts shouting I never lose my cool, I just ask them by name to calm down as otherwise the call will be terminated which as far as I remember has only ever happened once in all my time with the company.

If you feel that the agent shouted at you for no reason then you can call back and speak to another agent and ask them to raise feedback against the agent concerned who will be noted in your account.

[talktalkfan]

Originally Posted by Sirius

Well yes it does. How can we make an objective view unless we know the whole story

That will be a first

[martyres]

I think it is about time VM retentions tell anyone threatening to leave to do so.

I have VM for three reasons:

1. I do not want a dish stuck outside my house
2. 50 meg broadband is great value for money.
3. Murdoch needs genuine competition- not going to happen if VM is not profitable. Murdoch has introduced paywalls for the online Sunday Times- sign of what he can do to make even more money if there are no strong competitors- we all end up paying more..

[Sirius]

Originally Posted by martyres

I think it is about time VM retentions tell anyone threatening to leave to do so.

I have VM for three reasons:

1. I do not want a dish stuck outside my house
2. 50 meg broadband is great value for money.
3. Murdoch needs genuine competition- not going to happen if VM is not profitable. Murdoch has introduced paywalls for the online Sunday Times- sign of what he can do to make even more money if there are no strong competitors- we all end up paying more..

I fully agree with you

Originally Posted by Thyroid Help

I'm clued up I know what deals other competitors offer, I don't need them rammed down my ear hole,

Then why bother ringing in the first place to get a better deal if you already know the answers ?

If VM can offer new customers free 2 months etc why can't they give me a free couple of months, rather than lose me for a at least a year?

because they are new customers ,VM are a business they aren't there to do you any favours ,sounds a bit heartless i know but is a fact .In most buisnesses new customers get better deals simply to attract them

Now whilst what the relations guy is right or wrong how dare he raise his voice to me?

depends if you were rude or raised your voice to him or kept interrupting him when he was giving you the information you phoned to get .You will no doubt say that you were the model of politeness ,but in my experience with VM cs they are polite, courteous even if a little hard to understand sometimes(indian call center) cs reps do not raise their voices for no reason ,i'm sure that the floor manager would raise a few eyebrows if they did and it does depend on your definition of "raising his voice"

[Sirius]

Originally Posted by martyh

Then why bother ringing in the first place to get a better deal if you already know the answers ?



because they are new customers ,VM are a business they aren't there to do you any favours ,sounds a bit heartless i know but is a fact .In most buisnesses new customers get better deals simply to attract them



depends if you were rude or raised your voice to him or kept interrupting him when he was giving you the information you phoned to get .You will no doubt say that you were the model of politeness ,but in my experience with VM cs they are polite, courteous even if a little hard to understand sometimes(indian call center) cs reps do not raise their voices for no reason ,i'm sure that the floor manager would raise a few eyebrows if they did and it does depend on your definition of "raising his voice"

There is always 2 sides to a story and in this case we will only hear one side. Which to be honest will be weighted on the side of the person telling the story.

Originally Posted by martyres

I think it is about time VM retentions tell anyone threatening to leave to do so.

I have VM for three reasons:

1. I do not want a dish stuck outside my house
2. 50 meg broadband is great value for money.
3. Murdoch needs genuine competition- not going to happen if VM is not profitable. Murdoch has introduced paywalls for the online Sunday Times- sign of what he can do to make even more money if there are no strong competitors- we all end up paying more..

exactly ,if VM were to keep giving out special deals to people who threaten leave they would not make money therefore would not be able invest in new tech or better service to keep up with competition
i used to have sky and find VM a far superior service in many ways

you dont have to buy the stb (even if free on instalation you will have to pay for repaires or replacement
the picture will not cut out everytime it rains, snows or a sparrow farts in the vicinity
You are not tied to another horrible company namely BT for your broadband ,phone or interactive service
plus i like red

[Sirius]

Originally Posted by martyh

exactly ,if VM were to keep giving out special deals to people who threaten leave they would not make money therefore would not be able invest in new tech or better service to keep up with competition
i used to have sky and find VM a far superior service in many ways

you dont have to buy the stb (even if free on instalation you will have to pay for repaires or replacement
the picture will not cut out everytime it rains, snows or a sparrow farts in the vicinity
You are not tied to another horrible company namely BT for your broadband ,phone or interactive service
plus i like red

I have had experience of BT and Sky and i would not go back to them especially BT.

Originally Posted by Sirius

There is always 2 sides to a story and in this case we will only hear one side. Which to be honest will be weighted on the side of the person telling the story.

this is why i can't understand why people come on the forum complaining about cs we will only hear their side and very rairly will that be 100% accurate
If people have a legitimate complaint then there are plenty of bodies who can look into it and deal with it including VM themselves
As for ops original post i would do things a little different .If as he says he not above leaving VM for Sky then why not phone sky and see what they can offer for leaving VM instaed of asking VM what they give for staying
I also find it curious that the call was about his father in laws account but the op is not above leaving vm