VIP/VIP+ New and Improved VIP Package - Page 31

Peter_ · 07-08-2010, 10:05

Quote:

Originally Posted by The Yank

What are mates rates and how do you get put on it?

It is an offer for friends or family to get a cheaper deal.

dazed&confused · 07-08-2010, 10:22

I'm currently paying Â£ 83.99 for XL TV L BB and T/P. which
includes a second V+HD box and caller display.
I've ordered the HD package which will bring my costs to Â£90.99 pm

Am I correct in saying that VIP50 would cost Â£ 99.50 (incl CD) - so
for an extra Â£ 8.51 I get 5x broadband speed + additional free calls etc?

If so how can I update, and will that entail a new 12 month contract?
Many thanks

jpa · 07-08-2010, 11:04

I have just upgraded to VIP from a full package but want to upgrade my friend to Mates rates VIP 50 ? I do not work for Virgin Media so can i still get mates rates?

Peter_ · 07-08-2010, 11:07

Quote:

Originally Posted by jpa

I have just upgraded to VIP from a full package but want to upgrade my friend to Mates rates VIP 50 ? I do not work for Virgin Media so can i still get mates rates?

You have to work for Virginmedia.

jpa · 07-08-2010, 11:18

OK thanks for your quick response.

TMLeafs · 07-08-2010, 11:32

Quote:

Originally Posted by Big Red

I would ask about the discount not being correct - it should be Â£37.94

Are they moving current VIP customers over to this new pricing or do i have to phone and sort it all out - No you will have to call at the moment VIP 50 is a option i.e. current VIP20 can either stay or upgrade.

Either way VIP50 is Â£97.50 plus Â£10 per extra box over the 2 provided in the VIP deal.

If I was you call and get it sorted.

just got the my new bill and its very strange looks like they have added the HD for Â£7 increased the discount to Â£41.95 (from Â£34.95) and then at the top of the bill i get another Â£7 discount.

So my bill is 107.99 which is only 49p off what u say it should be. Dont know if i should phone get it all sorted might even get some refund as I may of been paying for a extra box for over a year or wait the 6months then complain.

Big Red · 07-08-2010, 11:42

Quote:

Originally Posted by dazed&confused

I'm currently paying Â£ 83.99 for XL TV L BB and T/P. which
includes a second V+HD box and caller display.
I've ordered the HD package which will bring my costs to Â£90.99 pm

Am I correct in saying that VIP50 would cost Â£ 99.50 (incl CD) - so
for an extra Â£ 8.51 I get 5x broadband speed + additional free calls etc?

If so how can I update, and will that entail a new 12 month contract?
Many thanks

The VIP50 package is Â£97.50, extra V+ boxes cost Â£10 per month (This may be slightly less if you have upgraded your 2nd standard box to a V+ Box)
I think I recall it being and extra Â£5 if you have replaced standard with V+ (Your current bill should show both box charges and then a dicount for your boxes) - send a screen shot and I could take a look but remove contact/account details.

So depedning on your package it could either be Â£107.50 or Â£102.50

---------- Post added at 10:42 ---------- Previous post was at 10:33 ----------

Quote:

Originally Posted by TMLeafs

just got the my new bill and its very strange looks like they have added the HD for Â£7 increased the discount to Â£41.95 (from Â£34.95) and then at the top of the bill i get another Â£7 discount.

So my bill is 107.99 which is only 49p off what u say it should be. Dont know if i should phone get it all sorted might even get some refund as I may of been paying for a extra box for over a year or wait the 6months then complain.

Problem is each department in VM have different offer codes/discounts, CS offer deal of the month etc and retentions can offer a lot more and higher discount.

The other problem is there is so many bundle deals/options for customer to take I guess its a tad hard to keep it all standard.

All I know is VIP20 customer should be paying Â£92.50 and VIP50 should be paying Â£97.50 - extra boxes like V+ can cost Â£10 per month extra.

its 0.49p but its on of those things that bugs you - keep trying

TMLeafs · 07-08-2010, 11:58

Quote:

Originally Posted by Big Red

Problem is each department in VM have different offer codes/discounts, CS offer deal of the month etc and retentions can offer a lot more and higher discount.

The other problem is there is so many bundle deals/options for customer to take I guess its a tad hard to keep it all standard.

All I know is VIP20 customer should be paying Â£92.50 and VIP50 should be paying Â£97.50 - extra boxes like V+ can cost Â£10 per month extra.

its 0.49p but its on of those things that bugs you - keep trying

Cheers for your help the only thing is if I was paying for 4 boxes I would have thought I would of had 4 new cards turn up your thoughts on that? but I believe moving to the VIP50 deal would make the bill more tidy as currently its a mess lol

ntlgood1 · 07-08-2010, 12:51

Big Red, how did you get VIP 50 on to your account with Mates Rates. I have tried over the last two todays to have it added and have been told that the Mates Rates discount needs to be removed for it to be added. today I called retentions about it and got the same response that Mates Rates is only for 20Mb.

regards

RobboEdin · 07-08-2010, 13:00

Quote:

Originally Posted by ntlgood1

Big Red, how did you get VIP 50 on to your account with Mates Rates. I have tried over the last two todays to have it added and have been told that the Mates Rates discount needs to be removed for it to be added. today I called retentions about it and got the same response that Mates Rates is only for 20Mb.

regards

I'm sure this has been said before but I'll say it again.

Retentions can't help with Mates Rates. Only your family member or friend who got you the deal in the first place can progress any changes to it.

Peter_ · 07-08-2010, 13:15

Quote:

Originally Posted by ntlgood1

Big Red, how did you get VIP 50 on to your account with Mates Rates. I have tried over the last two todays to have it added and have been told that the Mates Rates discount needs to be removed for it to be added. today I called retentions about it and got the same response that Mates Rates is only for 20Mb.

regards

It is only for 20Mb at present and I know of no plans to alter that.

wrestlechris66 · 07-08-2010, 13:34

Thinking of upgrading to VIP50, Does anyone know if the HD channels are included for 6 months only or are they included indefinitely. The man at C/S said he was not sure.

ntlgood1 · 07-08-2010, 13:51

Quote:

Originally Posted by Masque

It is only for 20Mb at present and I know of no plans to alter that.

Then how come Big Red has it still when he has upgraded.

Big Red · 07-08-2010, 14:10

Quote:

Originally Posted by ntlgood1

Then how come Big Red has it still when he has upgraded.

Mates Rates are applied subject to your level of packages i.e. the more the higher the discount the max discount is Â£33.50 and this is included on VIP50.

You can only get mates rates if a member of your family or a friend works for VM - that VM member can only offer mates rates out to 5 people and mates rates will stay on your account as long as that VM member works for VM - if the VM memeber left then it would only last another 12 months and then it would be removed..

---------- Post added at 13:02 ---------- Previous post was at 13:00 ----------

Quote:

Originally Posted by wrestlechris66

Thinking of upgrading to VIP50, Does anyone know if the HD channels are included for 6 months only or are they included indefinitely. The man at C/S said he was not sure.

The Sky HD channels on VIP50 are for long as you have VIP50 - more will come out when the press release is issued in the coming days

---------- Post added at 13:10 ---------- Previous post was at 13:02 ----------

Big Red · 07-08-2010, 14:14

VIP50 with Mates Rates