HD channels added without asking

doc2009 · 04-08-2010, 16:32

Received an email today thanking me for adding premium channels. This was news to me. Checked my service and HD channels now available, previously greyed out. Phoned customer service to ask about this, mentioned that i was aware some people had these added and a discount also added, she stated this was not the case they cost Â£7. I asked her how they had got added to me, she replied i must have phoned to ask for them to be added. Told her i hadn't but was beginning to lose the will to live at this point. She said she would remove them but i asked that they get left on till i checked to see if they were maybe being given to all VIP users as a Public Relations exercise.
I will phone early tomorrow and speak to someone in UK call centre hopefully.

Has anyone else received same mail today?

Digital Fanatic · 04-08-2010, 16:38

Quote:

Originally Posted by doc2009

Received an email today thanking me for adding premium channels. This was news to me. Checked my service and HD channels now available, previously greyed out. Phoned customer service to ask about this, mentioned that i was aware some people had these added and a discount also added, she stated this was not the case they cost Â£7. I asked her how they had got added to me, she replied i must have phoned to ask for them to be added. Told her i hadn't but was beginning to lose the will to live at this point. She said she would remove them but i asked that they get left on till i checked to see if they were maybe being given to all VIP users as a Public Relations exercise.
I will phone early tomorrow and speak to someone in UK call centre hopefully.

Has anyone else received same mail today?

Are you sure nobody else in your house has requested them? Are you on VIP with 50meg BB ?

mattpafc · 04-08-2010, 16:45

When I range up to add them today I was told they were already to be added.Even though I hadnt ordered them before.I was given no pricing information or any other reason as to how this could be the case.

I have had them now for about 1hr.

I"m on VIP 50 and it appears we MAY be getting them with our package?

But to dat I havent had any e-mail.

Lynchy · 04-08-2010, 16:57

Im on VIP 50, but i had to email them to get the hd included.

doc2009 · 04-08-2010, 17:05

Hi there, thanks for replies.
I am on VIP with 50 MB, so i think it may be some kind of response to all the queries they have had about VIP not being such a big saver anymore.
I currently have 2 other old style boxes with full package in other rooms and i was lucky enough to get mates rates as i know someone who works for virgin so i am really happy with the package i have, haha if only the wife was.

talktalkfan · 04-08-2010, 17:27

Sorry to jump in, Whats VIP 50?

What does that package include at what cost?

doc2009 · 04-08-2010, 17:45

Seems to always be a problem getting consistent answers for how much virgin charge for various packages.
I have VIP package which includes XXl phone and TV, also have 50 MB broadband. Have an additional box in 2 other bedrooms both with full package available. I get a mates rate discount on this which i think is about Â£30 and i pay approx Â£70. Sorry cant be exact but cant get access to ebill at moment to get full break down. But i am sure someone else will reply to you, even without the mates rate discount i think this is a great deal as we have a PC, 3 laptops and 2 xbox 360's all running of the broadband. A load of weans (OK 3) all with full tv package in their room, so it almost gives me and the missus some peace and quiet.

joglynne · 04-08-2010, 18:33

Have a look at this post and the following posts to it which may explain what has happened. Good news apparently for VIP 50 subscribers.

http://www.cableforum.co.uk/board/35...-post3018.html

Telford240 · 04-08-2010, 19:34

Disgrace !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :-P

Stuart · 04-08-2010, 20:20

Quote:

Originally Posted by Telford240

Disgrace !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :-P

You can mock, but if VM give the channels without being asked for them, and then charge extra, that would be bad.

Also, their bills are not always clear, so it may be difficult to see if there is a discount.

Still, it sounds like they are giving the channels for free, so all is good.

Telford240 · 04-08-2010, 20:47

Just having a laugh mate thats all, I think all VIP's should be rewarded so do I think us XL Tv users should be too

frogstamper · 04-08-2010, 21:03

Quote:

Originally Posted by doc2009

Seems to always be a problem getting consistent answers for how much virgin charge for various packages.
I have VIP package which includes XXl phone and TV, also have 50 MB broadband. Have an additional box in 2 other bedrooms both with full package available. I get a mates rate discount on this which i think is about Â£30 and i pay approx Â£70. Sorry cant be exact but cant get access to ebill at moment to get full break down. But i am sure someone else will reply to you, even without the mates rate discount i think this is a great deal as we have a PC, 3 laptops and 2 xbox 360's all running of the broadband. A load of weans (OK 3) all with full tv package in their room, so it almost gives me and the missus some peace and quiet.

Judging from Jo's post it would appear that VIPers who also take 50mb broadband get Sky movies and sport HD for free, nice one doc

VirginMediaPhil · 04-08-2010, 21:49

Quote:

Originally Posted by Telford240

Just having a laugh mate thats all

Doubt he's your "mate".

Chad · 05-08-2010, 00:08

So Virgin can afford to give the SKY HD channels away for free then? It appears to be a very good gesture to VIP customers with 50mb, who I assume Virgin view as their most valued customers. I'm on VIP with a Virgin mobile paying much more to Virgin each month than those with VIP plus 50mb. No SKY HD for free for me though

Ben B · 05-08-2010, 11:55

VIP50 customers now get SKYHD channels for free and VIP20 customers can upgrade for Â£20 activation and an additional monthly fee http://community.virginmedia.com/t5/...010/m-p/107310