VIP/VIP+ New and Improved VIP Package

[MovedGoalPosts]

Please do not publish phone numbers. Direct Dial or more general that are not of directly customer facing Virgin Media Teams. In other words if the numbers aren't part of a Virgin Media website they shouldn't appear on Cable Forum. Thank you.

[frostygills]

Just got the std reply from Diane, it made no reference to the issue I raised with my VIP. Since I now have their number, I'll give them a call to try and resolve.

[sixfoottwo]

As you are agreeing to a 12 month contract, I refuse to acccept the 6 month free offer. Although it looks like you are getting free HD, this is not the case. I believe VIP should get Sky HD free - this offer is a con!

[TMLeafs]

Originally Posted by sixfoottwo

As you are agreeing to a 12 month contract, I refuse to acccept the 6 month free offer. Although it looks like you are getting free HD, this is not the case. I believe VIP should get Sky HD free - this offer is a con!

Have you not read the last few pages? They are revamping the VIP package this offer is there to keep people unhappy with the VIP package happy till they sort out a better deal for VIP customers.

I have taken the offer why not free HD for 6months and I aint going to be getting rid of the VIP anyway but I know the new VIP deal will be out before the 6 months is up with Sky HD in the package. How can you not see this?

[sixfoottwo]

There is no guarantee the revamped VIP will include HD. It could be TIVO related, or 50Mb BB - I ain't paying anything extra for 2 Sky Sports HD channels, as I don't watch films.

[TMLeafs]

Originally Posted by sixfoottwo

There is no guarantee the revamped VIP will include HD. It could be TIVO related, or 50Mb BB - I ain't paying anything extra for 2 Sky Sports HD channels, as I don't watch films.

I doubt the tivo would be free so thats going to **** off VIPs, I also doubt the 50Mb will be added as again there would be a fee.

All I can see them doing is adding Sky HD to the VIP. And bring out a new VIP+ with the tivo, sky hd and 50mb at reduced installation costs than other customers.

[blackthorn]

Just to let others know, I`ve just checked my usage bill online and the £7 discount has been applied to my account on the 2/8/10 .
It has been applied as a good will gesture.

[billc]

"B SKY B is facing a new battle over pay TV after Ofcom asked the competition regulator to launch an investigation into the subscription market for first-run Hollywood films"
Courtesy of BBC News

This may alter XL / VIP pricing structure faster than VM coming soon promise.

[The Yank]

Originally Posted by jab1990

Great, so at least a 4 month wait for this revamped VIP package.

so why the new 12 month contract is what I want to know? Are they talking about Sky Premium HD or 12 months on VIP?

to me that reply isn't all that clear.

[trickytree]

Called the Exec Office earlier as since Friday when they asked for my account number I had heard nothing.

Don't know the name of the woman who answered but immediately mentioned the £7 refund if I wanted the channels adding. No mention of a new contract or that it would only be for 6 months or anything. Explained they were working on a 'new' VIP and once they had they would be in touch about that which would be hopefully the beginning of the new year.

I also questioned why I was being charged £91.49 compared to the £89.50 on the website but she was quite sure that the website was wrong even when I said I had copied and pasted it into my original email etc.

So hopefully when I get back home I will have shiney HDness

[vincerooney]

Just joined VIP myself had a very nice chat with June after I'd emailed about the amounts paying. Wasn't caused by me wanting the sports hd channels so to speak but more about getting more value for money with phone calls. Our bills after are nearing 130 odd quid. Hopefully paying a few quid extra will sort it out now am on VIP. Interested to see if they're all on then I get back home

[djmagnifique]

I've just read in the coming soon thread that people on VIP with 50mb broadband are getting the sky premium HD channels and a £7 discount added automaticaly to there account.

I find this really unfair to people on normal VIP who don't want the HD channels and if I wasn't going away for a few days tomorrow i'd be complaining about it.

[Big Red]

Ladies and Gents

Well I'm please to say VM have listen and have already started to action some changes that are required to the VIP.

VIP Pack now comes with Additional V HD Box - HD activated.

Its a start.

[Big Red]

See Screen Shot or go to http://allyours.virginmedia.com/webs...ct.do?id=11029

[jodash]

Originally Posted by Big Red

See Screen Shot or go to http://allyours.virginmedia.com/webs...ct.do?id=11029

great stuff as I pay for 2 HD boxes