VIP/VIP+ New and Improved VIP Package

[ian1969uk]

My last bill was £88.99 and that includes £2.00 for caller ID. It was broken down as follows:

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £61.49

Description Date/period Amount

Line Rental 13 July - 12 August £11.99
Talk International 13 July - 12 August £1.50
Talk Mobile 13 July - 12 August £1.50
Talk Unlimited 13 July - 12 August £7.95
Calldispl 13 July - 12 August £2.00
TV Size: X L 13 July - 12 August £24.50
1 Additional V Box 13 July - 12 August £15.00
V+ HD Box 13 July - 12 August £10.00

TV Size: XL & ADD V Box Discount 13 July - 12 August £-15.00
Phone, TV & BB Saving 13 July - 12 August £-34.95
Broadband Size: X L 13 July - 12 August £37.00

Premium TV channels (Provided by Virgin Media Entertainment) £27.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 13 July - 12 August £27.50

Not sure how you get to £91.49.

[Herbert Schongle]

I agree with anap.

we as customers should always push for the best deal possible, even if it does look unreasonable.

Put it this way.. how many of us would walk into a furniture store, and pay the cash price for a new sofa, without even trying to haggle?

---------- Post added at 11:58 ---------- Previous post was at 11:49 ----------

Originally Posted by ian1969uk

My last bill was £88.99 and that includes £2.00 for caller ID. It was broken down as follows:

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £61.49

Description Date/period Amount

Line Rental 13 July - 12 August £11.99
Talk International 13 July - 12 August £1.50
Talk Mobile 13 July - 12 August £1.50
Talk Unlimited 13 July - 12 August £7.95
Calldispl 13 July - 12 August £2.00
TV Size: X L 13 July - 12 August £24.50
1 Additional V Box 13 July - 12 August £15.00
V+ HD Box 13 July - 12 August £10.00

TV Size: XL & ADD V Box Discount 13 July - 12 August £-15.00
Phone, TV & BB Saving 13 July - 12 August £-34.95
Broadband Size: X L 13 July - 12 August £37.00

Premium TV channels (Provided by Virgin Media Entertainment) £27.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 13 July - 12 August £27.50

Not sure how you get to £91.49.

This is my bill.

Advance charges. - £97.49

Main Services (Provided by virgin media Ltd or Virgin Media Payments Ltd) £69.99

Telephone Line Rental - £11.99
Payment Handling Charge - £5.00
Talk International - £1.50
Talk Unlimited - £7.95
Talk Mobile - £1.50
TV Size XL - £24.50
1 Additional V Box - £15.00
V+ HD Box - £10.00
Add Set Box(es) Discount - -£9.50
Phone, TV & B B Saving - -£34.95
Broadband Size XL - £37.00

Premium TV Channels - £27.50
Skymovie 2, SkyMovie 1, Sports 1 - £27.50
Sports 2 - £0.00

all that comes to £97.49pm, and if i payed by direct debit i'd be paying £92.49pm

[ian1969uk]

The difference is in the discount for the additional set top box, mine is £15 and yours is £9.50. Weird.

[anap]

Originally Posted by Herbert Schongle

I agree with anap.

we as customers should always push for the best deal possible, even if it does look unreasonable.

Put it this way.. how many of us would walk into a furniture store, and pay the cash price for a new sofa, without even trying to haggle?

---------- Post added at 11:58 ---------- Previous post was at 11:49 ----------



This is my bill.

Advance charges. - £97.49

Main Services (Provided by virgin media Ltd or Virgin Media Payments Ltd) £69.99

Telephone Line Rental - £11.99
Payment Handling Charge - £5.00
Talk International - £1.50
Talk Unlimited - £7.95
Talk Mobile - £1.50
TV Size XL - £24.50
1 Additional V Box - £15.00
V+ HD Box - £10.00
Add Set Box(es) Discount - -£9.50
Phone, TV & B B Saving - -£34.95
Broadband Size XL - £37.00

Premium TV Channels - £27.50
Skymovie 2, SkyMovie 1, Sports 1 - £27.50
Sports 2 - £0.00

all that comes to £97.49pm, and if i payed by direct debit i'd be paying £92.49pm

And £1 off for paperless billing gets you to my £91.49.

[kgollop]

Originally Posted by ian1969uk

The difference is in the discount for the additional set top box, mine is £15 and yours is £9.50. Weird.

The £9.50 discount is the normal one, not sure why you've got extra there. £92.49 is what I'm paying.

Originally Posted by anap

And £1 off for paperless billing gets you to my £91.49.

Don't think you get a discount for paperless billing, don't they just charge you extra if you want a paper bill?

[anap]

Other charges £-1.00
Charges and credits (Provided by Virgin Media Ltd) £-1.00

DescriptionDate/periodAmount E Bill Discount 02 August - 01 September £-1.00

I get £1 ebill discount!

The new customer price is £89.50 which doesn't include 99p extra line rental, £1.50 extra XL TV, 50p extra extra box charge and -£1 ebill discount!

[kgollop]

Originally Posted by anap

Other charges £-1.00
Charges and credits (Provided by Virgin Media Ltd) £-1.00

DescriptionDate/periodAmount E Bill Discount 02 August - 01 September £-1.00

I get £1 ebill discount!

The new customer price is £89.50 which doesn't include 99p extra line rental, £1.50 extra XL TV, 50p extra extra box charge and -£1 ebill discount!

So new customers pay £88.50 and long term loyal customers pay £92.49?

[Herbert Schongle]

Originally Posted by kgollop

So new customers pay £88.50 and long term loyal customers pay £92.49?

Couple of years back, around xmas time. Virgin Media stated that existing customers would get the same deals as new customers. They said a lot of other things as well, but they've not even tried to keep that promise at all!!

Does anyone remember that?

[howardmicks]

Originally Posted by kgollop

So new customers pay £88.50 and long term loyal customers pay £92.49?

Same thing happens with sky,Im paying £24.25 per month for sky world for 12 month.Whilst my brother who as been with then over 15 years is paying £58.50,When quierd it they said that is a special price for VM customers returning to sky.He as now cancelled and moved to VM and is constantly getting calls and letters trying to get him back

[kgollop]

Originally Posted by howardmicks

Same thing happens with sky,Im paying £24.25 per month for sky world for 12 month.Whilst my brother who as been with then over 15 years is paying £58.50,When quierd it they said that is a special price for VM customers returning to sky.He as now cancelled and moved to VM and is constantly getting calls and letters trying to get him back

The thing is, I can accept a new customer getting several months at a discounted price. However when this period is over and they go up to standard prices, I'd expect those standard prices to be the same for everyone. That doesn't appear to be the case with the VIP pack. The new customer offer is £82.50 for 6 months, which then increases to the "standard" price of £89.50 (plus seemingly an extra £1 off for e-billing, taking it to £88.50). A long term customer with e-billing seems to be paying £92.49? This doesn't seem right to me.

---------- Post added at 20:09 ---------- Previous post was at 20:07 ----------

Originally Posted by Herbert Schongle

Couple of years back, around xmas time. Virgin Media stated that existing customers would get the same deals as new customers. They said a lot of other things as well, but they've not even tried to keep that promise at all!!

Does anyone remember that?

http://www.virginmediapeople.com/nps/offers.html

[howardmicks]

Originally Posted by kgollop

The thing is, I can accept a new customer getting several months at a discounted price. However when this period is over and they go up to standard prices, I'd expect those standard prices to be the same for everyone. That doesn't appear to be the case with the VIP pack. The new customer offer is £82.50 for 6 months, which then increases to the "standard" price of £89.50 (plus seemingly an extra £1 off for e-billing, taking it to £88.50). A long term customer with e-billing seems to be paying £92.49? This doesn't seem right to me.

Do agree with you matey,VM do need a restructure of prices and bundles.Which they are doing with the VIP package,It is crazy how everyone is paying different prices for same products.But as stated above the same thing is happening at SKY

[SideWeaver]

Hehe, I am considering acting on this considering I am a VIPer with two V+ boxes and 50Mbit.

However coming to think of it, I would like to upgrade to their 100Mbit when that goes live. This makes me wonder what is best to do. I know I am out of the 12 months for everything and will definitely be calling retentions.

I just wonder what is the best to do considering I want the new channels, but also the new speed coming out later this year.

Any advice on how I could approach this would be greatly appreciated.

[Big Red]

Originally Posted by SideWeaver

Hehe, I am considering acting on this considering I am a VIPer with two V+ boxes and 50Mbit.

However coming to think of it, I would like to upgrade to their 100Mbit when that goes live. This makes me wonder what is best to do. I know I am out of the 12 months for everything and will definitely be calling retentions.

I just wonder what is the best to do considering I want the new channels, but also the new speed coming out later this year.

Any advice on how I could approach this would be greatly appreciated.

I can see the 50mb joining the VIP Package but not the 100mb, you would have to pay extra for 100mb.

100mb is only the start with the future BB and TV service been linked all fututre TV will be streamed via BB and not via satalite and so on.

---------- Post added at 23:04 ---------- Previous post was at 23:03 ----------

So stay and wait for the new TIVO and VIP package coming within the next 3-6 mths.

[SideWeaver]

Originally Posted by Big Red

I can see the 50mb joining the VIP Package but not the 100mb, you would have to pay extra for 100mb.

100mb is only the start with the future BB and TV service been linked all fututre TV will be streamed via BB and not via satalite and so on.

---------- Post added at 23:04 ---------- Previous post was at 23:03 ----------

So stay and wait for the new TIVO and VIP package coming within the next 3-6 mths.

Yeah, I am not too concerned about paying extra for the 100Mbit, however we want to get the new channels, and considering we are out of the 12 month contract I am considering retentions. I don't want to call tomorrow and change it, if it means 3 months down the line the VIP packs change and I am stuck within a 12 month contract for the new channels.

[anap]

Originally Posted by SideWeaver

Yeah, I am not too concerned about paying extra for the 100Mbit, however we want to get the new channels, and considering we are out of the 12 month contract I am considering retentions. I don't want to call tomorrow and change it, if it means 3 months down the line the VIP packs change and I am stuck within a 12 month contract for the new channels.

If VIP changes then surely your package will change with it!