VIP/VIP+ New and Improved VIP Package - Page 17

cuggle · 31-07-2010, 16:38

Could someone point me in the direction of where to find the email address please?

gregory8391 · 31-07-2010, 16:45

[Admin Edit:-E-mail address removed - Please do not post e-mail addresses of Virgin Media associates unless you have their permission to do so]

kgollop · 31-07-2010, 16:46

Quote:

Originally Posted by cuggle

Could someone point me in the direction of where to find the email address please?

If you email neil.berkett@virginmedia.co.uk about this, your case will be assigned to Diane or one of her colleagues.

I don't think it's a good idea to post Diane's email address or phone number on here without her permission.

The Yank · 31-07-2010, 16:50

[QUOTE=cwj2008;35065355]Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a Â£7.00 charge for the HD channels, there will also be a Â£7.00 discount showing under refunds and adjustments.
Kind regards
Diane

This is the one i had no mention about new contract and word a bit different
are you already on vip package

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

This confuses me IF TRUE.

Diane is saying that the HD channels WILL be included in the VIP package at no extra cost* (no idea what the * represents).

If this is the case why do we have to chase her to get the Â£7 credit now and why the 12 month contract?

alwaysabear · 31-07-2010, 16:59

[QUOTE=The Yank;35065370]

Quote:

Originally Posted by cwj2008

Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office on <Edit Rob - Number deleted at request of VM - this is not a customer facing number and should not be published> between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a Â£7.00 charge for the HD channels, there will also be a Â£7.00 discount showing under re

funds and adjustments.
Kind regards
Diane

This is the one i had no mention about new contract and word a bit different
are you already on vip package

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

This confuses me IF TRUE.

Diane is saying that the HD channels WILL be included in the VIP package at no extra cost* (no idea what the * represents).

If this is the case why do we have to chase her to get the Â£7 credit now and why the 12 month contract?

I just contacted the chief Execs office to clarify my position as I had not heard anything since my phone call with Diane on 20th July and was told that the Sky HD channels would be added for no extra charge, they have all the details of people who have contacted them about this.
I shall wait with baited breath.

jodash · 31-07-2010, 17:43

summary of emails between me (Brain!) and Diane not sure about applies to only one HD and one standard

Hi Brain
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
Just so you know the changes will be shown on your bill as a Â£7.00 charge for the HD channels, there will also be a Â£7.00 discount showing under refunds and adjustments.
If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account.

Kind regards
Diane

Diane

I confirm that I wish to take up the new HD channels discounted for 6 Months and I will be entering a new 12 month contract,and as I have 2 boxes take it the discount will apply to both boxes

thks

Hi Brain

The discount is only for 1 of your boxes as the VIP bundle is only 1 HD box and 1 standard box. If you have more boxes you can add the HD but there will be the Â£7.00 charge.

Thanks Diane

Physci · 31-07-2010, 17:47

Quote:

Originally Posted by Lynchy

Thanks Physci, have you got the email address to hand?

Sent you PM (prob a breach of forum rules to post personal VM email address here)

**Mick** · 31-07-2010, 17:48

Attention all members: You must not post any e-mail address of any Virgin Media associate / Staff member unless you have their express permission to do so.

jodash · 31-07-2010, 17:51

Diane is not working today,had a out of office email from her,spoke to someone elso on the number quoted and was told the channels will be added manually starting from monday in the order that the channels were ordered and could take 3 days!

Nuff said

**Mick** · 31-07-2010, 18:00

Quote:

Originally Posted by Physci

Sent you PM (prob a breach of forum rules to post personal VM email address here)

Do you have permission of the e-mail recipient to pass on their e-mail address like that? If not then you should not be passing anything on, even in private message.

cuggle · 31-07-2010, 18:08

Sorry didn't mean to cause a fuss I now have the email address and I didn't ask for it to be put here anyway I asked if anyone to point me in the direction of where I could find it.

Physci · 31-07-2010, 18:17

Quote:

Originally Posted by Mick

Do you have permission of the e-mail recipient to pass on their e-mail address like that? If not then you should not be passing anything on, even in private message.

Sorry

anap · 01-08-2010, 12:04

I had the same email about the Â£7 discount and the 12 month contract. I replied asking if

1) as I'm entering a new 12 month contract will the price be the same as new customers. i.e. Â£82.50 for 6 months then Â£89.50.

2) Why is it a new 12 month contract as premium channels only normally need to be kept for 30 days?

No reply yet.

ian1969uk · 01-08-2010, 12:14

Quote:

Originally Posted by anap

I had the same email about the Â£7 discount and the 12 month contract. I replied asking if

1) as I'm entering a new 12 month contract will the price be the same as new customers. i.e. Â£82.50 for 6 months then Â£89.50.

2) Why is it a new 12 month contract as premium channels only normally need to be kept for 30 days?

No reply yet.

Some people are never happy! So they offer to give you the HD channels free and then you ask for another discount? If I was Virgin Media, I'd tell some people where to go.

Surely the new customers would be paying the Â£7 anyway, bringing their price to the same as yours?

anap · 01-08-2010, 12:29

Quote:

Originally Posted by ian1969uk

Some people are never happy! So they offer to give you the HD channels free and then you ask for another discount? If I was Virgin Media, I'd tell some people where to go.

Surely the new customers would be paying the Â£7 anyway, bringing their price to the same as yours?

But it's not though is it! It's Â£91.49 not Â£89.50. I'm not asking for another discount, I'm asking for consistency.