VIP/VIP+ New and Improved VIP Package

[kgollop]

Originally Posted by masefield

I have not heard either - but not sure if it means anything - but on the tv guide the channels names are not greyed out but are in white text. Does this mean that I am subscribed. I only say this because other channels that I don't subscribe to appear in grey text. Anybody know for certain?

Everyone can view the channels at the moment, as they are just showing a slate on how to upgrade. Anyone who hasn't subscribed will not be able to view them from Monday.

[TMLeafs]

Just received a call from Virgin saying everything will be done for me.

[gregory8391]

Originally Posted by TMLeafs

Just received a call from Virgin saying everything will be done for me.

You can tell if you are subscribed if you did what I did. I looked at dates after the launch and I was able to put movies on record but when i tried to do that with channels I am not subscribed to it wouldn't let me put them on record, so if you can put programmes on record then you are subscribed. I hope this makes sense! Greg

[ian1969uk]

Just had the following email:

Hi Ian

Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.

We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.

We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.

Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.

If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account. Also please could you include your account information as this was not included in your original complaint.

You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.

Kind regards

Diane

[blackthorn]

^^^^ just had the same email

[kgollop]

Originally Posted by blackthorn

^^^^ just had the same email

Me too. Hopefully this will be in place for the channel launches on Monday then.

[gregory8391]

Originally Posted by kgollop

Me too. Hopefully this will be in place for the channel launches on Monday then.

same Email from Diane came to me a few minutes ago

[ian1969uk]

Originally Posted by kgollop

Me too. Hopefully this will be in place for the channel launches on Monday then.

Not sure, on replying I got an out of office notification that she's not back until the 9th August. Hope she has someone else checking her emails whilst she's on her training

[Cozzy]

I got the same email too a couple hours ago, have replied by email and signed up as I dont intend leaving anytime soon so a new contract is not a problem for me.

I also suggested they carry out a survey of VIPers to get a broader range of opinions other than all from forums.

No complaints from me on VM's handling of this and fingers crossed the revamp really will be worth the wait.



Cozzy

Edit: Just got the same reply back .. Out of office on training next week ... may need to phone instead if things arent done Monday

[cwj2008]

Originally Posted by ian1969uk

Just had the following email:

Hi Ian

Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.

We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.

We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.

Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.

If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account. Also please could you include your account information as this was not included in your original complaint.

You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.

Kind regards

Diane

Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office on <Edit Rob - Number deleted at request of VM - this is not a customer facing number and should not be published> between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane



This is the one i had no mention about new contract and word a bit different
are you already on vip package

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

Originally Posted by Cozzy

I got the same email too a couple hours ago, have replied by email and signed up as I dont intend leaving anytime soon so a new contract is not a problem for me.

I also suggested they carry out a survey of VIPers to get a broader range of opinions other than all from forums.

No complaints from me on VM's handling of this and fingers crossed the revamp really will be worth the wait.



Cozzy

Edit: Just got the same reply back .. Out of office on training next week ... may need to phone instead if things arent done Monday

i got the out of office one

[ian1969uk]

Yep, already on the VIP package.

[Physci]

Got our email

[Lynchy]

So do all of us on V.I.P get these channels as a gesture? Or do we have to email Diane to get them?

[Physci]

suggest you contact Diane. She is definitely working today as have just had an email exchange with her

[Lynchy]

Originally Posted by Physci

suggest you contact Diane. She is definitely working today as have just had an email exchange with her

Thanks Physci, have you got the email address to hand?