50Mb user claims FUP invoked - Page 6

Toto · 24-07-2010, 07:01

Quote:

Originally Posted by PeteL

the call centre staff don't even speak english... like i said iget 1 more letter they will have some fun getting money out of me

What an absolutely ridiculous statement to make.

If you're not going to pay your bill you can expect two things.

1) Suspension or termination of service, with additional costs outside of the outstanding amount owing if you are still in contract.
2) Your debt referred to a collection agency with a real risk of a mark against your credit rating, something no one can afford to happen right now.

Look, you have been shown by a number of different posters that you are subject to certain rules and conditions despite being on an unlimited service, and that despite your protests to the contrary, YOU are on a shared service and YOUR activity CAN have a negative impact on the network for other users.

Kymmy · 24-07-2010, 07:13

Seems like this thread has turned into a "Let's blame VM because I'm too stupid to read the contract" sort of thread.

kwikbreaks · 24-07-2010, 07:47

Quote:

Originally Posted by Kymmy

Seems like this thread has turned into a "Let's blame VM because I'm too stupid to read the contract" sort of thread.

It seems to me that the VM marketing guys are too stupid to read their own companies contracts. Of course in that they are far from being alone and anybody familiar with the UK broadband scene should know full well that none of the advertising claims are ever the truth.

Perhaps we should blame the Advertising Standards Authority.

Peter_ · 24-07-2010, 08:50

It is all in the Terms and Conditions.

Acceptable use Policy 3. Use of the Services

Quote:

3.2.1. Virgin Media does not place a limit on monthly network usage. However, in isolated cases (currently less than 0.1% of customers) where excessive network usage at busy times (9am to 9pm) is having a detrimental effect on other users, we may need to take appropriate action in accordance with the terms of this AUP to notify users of the impact they are having and require them to move some of their activity into the less busy period.

Traffic management

Kymmy · 24-07-2010, 08:57

Quote:

Originally Posted by Masque

It is all in the Terms and Conditions.

Acceptable use Policy 3. Use of the Services

Traffic management

As I posted HERE it is directly linked to from the 50Mb product page

TonyHoyle · 24-07-2010, 09:09

Quote:

Originally Posted by Ignitionnet

I am totally mystified as to how you guys can use that much. I do maybe 100GB/month including extensive iPlayer and You Tube usage. I say me I refer to myself, Mrs Ignitionnet and Mini-Ignitionnet.

Would be interesting to know how you guys are using so much, in both directions. I must be missing out!

100Gb is an average month for me.. My job means I spend a lot of time on the internet. I did 586Gb in February :p

Bit surprised someone would think 100Gb was a lot? That's only 3Gb a day. Or to put it in simpler terms, only 3.5 hours of iplayer a day. TBH the background chatter from the servers is probably half my use.

I use virgin only as a pipe to my real ISP who provide things that virgin can't (multiple IPs, uptime monitoring, ipv6, etc.) so all they see is an L2TP tunnel going to a single point.

Toto · 24-07-2010, 10:09

Quote:

Originally Posted by TonyHoyle

100Gb is an average month for me.. My job means I spend a lot of time on the internet. I did 586Gb in February :p

Bit surprised someone would think 100Gb was a lot? That's only 3Gb a day. Or to put it in simpler terms, only 3.5 hours of iplayer a day. TBH the background chatter from the servers is probably half my use.

I use virgin only as a pipe to my real ISP who provide things that virgin can't (multiple IPs, uptime monitoring, ipv6, etc.) so all they see is an L2TP tunnel going to a single point.

Yes that may be the case for you, but the FUP is not about the traffic type, its about volume.

They are not interested in what the traffic is, but the volume of traffic in relation to the affect it has on other users on that part of the network.

Peter_ · 24-07-2010, 10:46

Quote:

Originally Posted by Kymmy

As I posted HERE it is directly linked to from the 50Mb product page

I linked to all 3 pages thats all.

broadbandking · 24-07-2010, 11:27

For someone who speaks no English you sure write good Masque.

Chrysalis · 24-07-2010, 14:32

Quote:

Originally Posted by pip08456

From a practical point of view, then considering VM are expected to be upgrading the system for 100Mb then it should be able to handle the 70,000ish present 50Mb users (nationwide) downloading what they want when they want.

IMO if congestion is happening with the 50Mb service then VM need to get their contention ratios sorted out.

some of us have been saying this for months, sort out the contention ratios before making new higher demand products, but ignition will be here to tell me its only a small minority of the network in trouble.

---------- Post added at 15:32 ---------- Previous post was at 15:24 ----------

Quote:

Originally Posted by kwikbreaks

That uses virtually nothing mate - at least neither LogMeIn nor VNC do.

---------- Post added at 17:02 ---------- Previous post was at 16:50 ----------

IMO it's not unreasonable to restrict most downloads to overnight. In the days when I was with Entanet they used to show the loadings on their centrals and once you got past midnight there was shedloads of bandwidth available - enough for more Linux distros than anyone could ever install

PusNet have graphs of their total traffic on http://www.plus.net/support/network_...ge.shtml#usage and that shows plenty of capacity overnight too. I imagine it is th sam with every ISP.

Where the problem really lies is in the VM marketing - they say download what you like in all the adverts along with fastest broadband in the land but the capacity installed doesn't allow that to be true hence the letters which are getting right up peoples noses and rightly so because the AUP is rather hidden away in the small print and the expectations of 50Mbps customers is that there are no restrictions.

its not just that, but with isps like plusnet and entanet everyone was in the same boat, you could do things like jump to a better central. On VM if you on a bad postcode its not even possible to get seperated from others in your area.

Regarding remote desktop it may not use much bandwidth but my connection is certianly struggling to handle it, I should have hosted it over ukonline but was worried about the BT line going down everytime someone farts. Since my initial RD connection my latency graph has gone crazy high, stays high even when logged out of RD. Either my pc still sends the RD data out when not connected or something odd going on. At the moment my home pc gets D on pingtest.net and under 10mbit on speedtest.net, by at the moment I mean all times I have tried it the last few days so not just now the weekend.

The rules are soon to change tho on marketing, the ASA and ofcom have recently done a U turn.

kwikbreaks · 24-07-2010, 16:58

> Regarding remote desktop it may not use much bandwidth but my connection is certianly struggling to handle it

You certainly have a problem with your connection then. I regularly control my 24x7 machine using LogMeIn via Vodafone mobile broadband - from memory it uses only ~ 100 kbps and certainly apart from limited colours it isn't much different from sitting at home. You wouldn't be able to watch movies on it obviously as the refresh rate for that is far too slow.

> The rules are soon to change tho on marketing, the ASA and ofcom have recently done a U turn.

IMO Ofcom worry far too much about headline speeds (ie sync rates on ADSL) and not enough about hidden download caps and evening slowdowns due to contention.

Chrysalis · 24-07-2010, 20:10

indeed I do, I see remote desktop averaging about 2-5kb/upload but is occasionally spiking above my VM cap but its lagging all the time and on speedtests now always below 0.3mbit.

PeteLockwood · 25-07-2010, 07:47

they are not providing a service they sold me (from the phone call when i initially ordered i was told by the CS on the phone (recorded there end obviously) totaly unlimited... no caps or shaping (i asked specificaly) so in regards to debt collectors, no chance because they would be in breach of what they sold ME!

Kymmy · 25-07-2010, 08:12

Quote:

Originally Posted by PeteL

they are not providing a service they sold me (from the phone call when i initially ordered i was told by the CS on the phone (recorded there end obviously) totaly unlimited... no caps or shaping (i asked specificaly) so in regards to debt collectors, no chance because they would be in breach of what they sold ME!

So what you're saying is that you have an exclusive contract with them that no-one else has because you didn't read the small print and/or terms&conditions??

As they say it's your credit rating

Sirius · 25-07-2010, 08:35

Quote:

Originally Posted by Kymmy

So what you're saying is that you have an exclusinve contract with them that no-one else has becuase you didn;t read the small print and/or terms&conditions??

As they say it's your credit rating

I sure hope he has a good lawyer then.