VIP/VIP+ New and Improved VIP Package - Page 11

Digital Fanatic · 23-07-2010, 18:08

Quote:

Originally Posted by Jameseh

I got a Sky door to door salesman round and they quoted Â£50 a month for "what you have now" which is the VIP package plus additional V Box for just over Â£100.

Is it worth threatening to leave now (not that I do) or will I now just get a generic "were updating your package soon" response?

There's no way you'd get the VIP pack for that price from Sky or VM, sounds like the rep is telling a few porkies! Customer relations have all the latest info on competitors too

dan dority · 23-07-2010, 19:03

Quote:

Originally Posted by Digital Fanatic

There's no way you'd get the VIP pack for that price from Sky or VM, sounds like the rep is telling a few porkies! Customer relations have all the latest info on competitors too

agreed dont trust the reps they are capable of telling the odd lie or ten

Rjs37 · 23-07-2010, 21:37

Concerning this Â£7 discount do you need to have emailed Neil about this or can we just ring CS from 2nd August? If I need to email then I'll email just asking the question though lol.

We have two HD boxes and I can well understand that we'd only get the extra channels for one box but are we able to select which one or is it limited to the initial HD box (the primary one)?

Obviously if I need to email them to be sure I'll get the discount then I can ask them that last question directly. And what information do I need to provide when sending the email? i.e. account number, phone number etc?

djmagnifique · 23-07-2010, 22:09

I have no need for the HD sports and movie channels, not because I don't have an HD tv (which I do have) but because I don't watch the channels enough (only watch cricket and wrestling on sky sports and the odd movie now and then). Does anyone know if I can I still get the discount? If not then it could be a bit unfair as you could say that the people who are taking the HD sports and movies are paying for it but being given a Â£7 discount on the cost of VIP. Why not just give everyone on VIP the Â£7 discount automatically?

JPoll · 23-07-2010, 22:12

Quote:

Originally Posted by djmagnifique

I have no need for the HD sports and movie channels, not because I don't have an HD tv (which I do have) but because I don't watch the channels enough (only watch cricket and wrestling on sky sports and the odd movie now and then). Does anyone know if I can I still get the discount? If not then it could be a bit unfair as you could say that the people who are taking the HD sports and movies are paying for it but being given a Â£7 discount on the cost of VIP. Why not just give everyone on VIP the Â£7 discount automatically?

The discount is to offset the cost of the HD channels for 6 months, and to tie you in for another 12months, if you don't take the HD channels thenn there's nothing to offset is there?

If you're nowhere near ending your contract you will hold no sway over whether they give you a discount or not.

Wire Man · 23-07-2010, 23:05

I have been told i will not be in another 12 month contract? But she did say the Â£7 offset would be taken away if i cancelled the hd sub! Sounds good for me

JPoll · 23-07-2010, 23:09

Quote:

Originally Posted by Wire Man

I have been told i will not be in another 12 month contract? But she did say the Â£7 offset would be taken away if i cancelled the hd sub! Sounds good for me

You're the only one to be told that everyone else was told "I need you to agree to a 12 month contract"....

Wire Man · 23-07-2010, 23:14

Quote:

Originally Posted by JPoll

You're the only one to be told that everyone else was told "I need you to agree to a 12 month contract"....

Well im being honest! Maybe its because im not vip or something??
think i might be tempted with vip when the new package comes out though.
Any one know when this will be?

JPoll · 23-07-2010, 23:21

Quote:

Originally Posted by Wire Man

Well im being honest! Maybe its because im not vip or something??
think i might be tempted with vip when the new package comes out though.
Any one know when this will be?

I never said you weren't, just that everyone else reported "12 months.." I was told 1st quarter next year for a new VIP deal which, when I think about it, is when the Â£7 discount would run out.

djmagnifique · 23-07-2010, 23:31

Quote:

Originally Posted by JPoll

The discount is to offset the cost of the HD channels for 6 months, and to tie you in for another 12months, if you don't take the HD channels thenn there's nothing to offset is there?

If you're nowhere near ending your contract you will hold no sway over whether they give you a discount or not.

So seing as VIP isn't as good value as it used to be why not just give everyone a Â£7 discount for 6 months while they hash out the new vip offer nd then if anyone wants the HD channels they can get them.

JPoll · 24-07-2010, 00:59

Quote:

Originally Posted by djmagnifique

So seing as VIP isn't as good value as it used to be why not just give everyone a Â£7 discount for 6 months while they hash out the new vip offer nd then if anyone wants the HD channels they can get them.

Because revenue is all important to any business.

They won't drop the price of VIP but simply add value to it ie. the improved VIP will most likely give you more for the same money you're paying now.

As for giving everyone discount? See my first line again. Giving unhappy customers discount is good for business. Giving every single happy customer an unnecessary discount is bad for the bottom line.

ian1969uk · 24-07-2010, 01:08

I emailed the CEO and had a reply from Diane saying they were looking at the VIP package. I emailed back and said I was aware of people being offered a Â£7 discount and would this be offered to other VIP customers such as myself. The email I got back simply said this was all still to be confirmed and they would let me know when decisions on discounts had been made.

vincerooney · 24-07-2010, 01:45

Well it's good that virgin are listening to customers and responding straight away. It's a sign of a v good company.

But...

It now means everyone has had a price decrease on sky sports or some sort of free offer except those on xl tv!!!!!

I'm pleased for my friends on VIP but it just means the ustomers on xl are the worst off when it comes to sky sports hd. People on m and l packages only need to pay a pound or 2 more to get the hd channels as they had a sky sports package decrease. VIP get 6 months hd free...

Xl package people get nothing...

frogstamper · 24-07-2010, 03:06

Quote:

Originally Posted by vincerooney

Well it's good that virgin are listening to customers and responding straight away. It's a sign of a v good company.

But...

It now means everyone has had a price decrease on sky sports or some sort of free offer except those on xl tv!!!!!

I'm pleased for my friends on VIP but it just means the ustomers on xl are the worst off when it comes to sky sports hd. People on m and l packages only need to pay a pound or 2 more to get the hd channels as they had a sky sports package decrease. VIP get 6 months hd free...

Xl package people get nothing...

XL customers get nothing? What about nearly twenty new HD channels for bupkiss in the last few months?
Without a shadow of a doubt XL-TV is easily the best value TV package VM do, M, M+ and L all have to pay Â£7pm for TV Choice, XL-TV gets it free, M, M+ and L pay 20p a song its free on XL and lastly XL gets four free ESPN channels.
I'm happy enough to have a pop at VM when they get it wrong, but in the case of the TV-XL package they certainly have not.
I mean what more do you think VM should add to XL for free?

Big Red · 24-07-2010, 03:52

VIP Update.

We should hear something within the next 2-3 months around improved package/s.

VM have taken both price reduction and package improvement into account but Mr Berkett has already issued his recommendations for VIP.

Expect something coming out within the next couple of months - but keep emailing and keep the pressure on, they may do something quicker.