50Mb user claims FUP invoked - Page 5

Robbie G · 23-07-2010, 12:59

Quote:

Originally Posted by Gary L

And then when everyone does that nonsense they all get letters asking if they can set their alarm clocks and start them at 3am in the morning. then if at all possible just browse the web and read your emails at all other hours.

My belief is that even if 100% of 50Mb users are high bandwidth users and if they all shift their downloading to 9pm-9am, this would be preferable to VM because they only affect other downloaders.

Surely for VM, the more 50Mb users that switch their downloading to nights the better, as these users will affect less 'every day' users that simply come home from work, check their email and browse BBC News with maybe a bit of iPlayer after dinner.

Therefore if 100% of 50Mb users stopped downloading in the day time, they would not then ask the people that shifted to post 9pm to stop downloading at that time and move to 3am instead, because they would not need to.

Please note I am not saying what I think is right or wrong. Personally if I was paying that much for an 'unlimited' service, I would want to be able to do it when I damn well wanted. I am simply looking at it from a practical / VM point of view.

pip08456 · 23-07-2010, 13:52

From a practical point of view, then considering VM are expected to be upgrading the system for 100Mb then it should be able to handle the 70,000ish present 50Mb users (nationwide) downloading what they want when they want.

IMO if congestion is happening with the 50Mb service then VM need to get their contention ratios sorted out.

Robbie G · 23-07-2010, 13:53

Quote:

Originally Posted by pip08456

From a practical point of view, then considering VM are expected to be upgrading the system for 100Mb then it should be able to handle the 70,000ish present 50Mb users (nationwide) downloading what they want when they want.

IMO if congestion is happening with the 50Mb service then VM need to get their contention ratios sorted out.

Their ideal scenario though is to keep pushing up advertised speeds, even if it means not to be able to support those advertised speeds

. To them it's more important to have a 200Mb service and restrict high bandwidth users to off peak periods than to have a genuinely 100% unlimited balanced 20Mb service.

pip08456 · 23-07-2010, 14:11

But I was just looking at it from a practical point of view rather than a practical/VM point of view.

PeteLockwood · 23-07-2010, 15:11

robbie, you may be happy paying good money for a service that is not recieved as advertised, but i am certainly ****ed off

Kymmy · 23-07-2010, 15:20

Quote:

Originally Posted by PeteL

robbie, you may be happy paying good money for a service that is not recieved as advertised, but i am certainly ****ed off

Why?? All they are doing is asking you to be a bit more thoughtful as to other users on a finite resource.. They haven't yet put any restrictions on your account have they??

pip08456 · 23-07-2010, 15:45

Oh Kymmy, no one says it is an infinite resource just that it is not the way it is marketed and the expectation of the customer due to that.

Also it seems that they are sending the letter to customers who are not really using the service to the full extent as advertised, most likely due to congestion ( can't see any other reason).

As my PC is on 24/7 it matters not to me but there are many who are not happy leaving the PC on.

kwikbreaks · 23-07-2010, 16:02

Quote:

Originally Posted by Chrysalis

I may soon find out if its uploads, as I am remote desktop to my home at the moment nearly all day.

That uses virtually nothing mate - at least neither LogMeIn nor VNC do.

---------- Post added at 17:02 ---------- Previous post was at 16:50 ----------

IMO it's not unreasonable to restrict most downloads to overnight. In the days when I was with Entanet they used to show the loadings on their centrals and once you got past midnight there was shedloads of bandwidth available - enough for more Linux distros than anyone could ever install

PusNet have graphs of their total traffic on http://www.plus.net/support/network_...ge.shtml#usage and that shows plenty of capacity overnight too. I imagine it is th sam with every ISP.

Where the problem really lies is in the VM marketing - they say download what you like in all the adverts along with fastest broadband in the land but the capacity installed doesn't allow that to be true hence the letters which are getting right up peoples noses and rightly so because the AUP is rather hidden away in the small print and the expectations of 50Mbps customers is that there are no restrictions.

PeteLockwood · 23-07-2010, 18:14

Quote:

Originally Posted by Kymmy

Why?? All they are doing is asking you to be a bit more thoughtful as to other users on a finite resource.. They haven't yet put any restrictions on your account have they??

no restrictions, then WHY DID THEY SELL ME A PRODUCT THEY CAN NOT PROVIDE ?

its like getting your shopping online only half is delivered but they still want to charge you full price ? NOT A CHANCE

Kymmy · 23-07-2010, 18:18

Quote:

Originally Posted by PeteL

no restrictions, then WHY DID THEY SELL ME A PRODUCT THEY CAN NOT PROVIDE ?

No need to shout

Do you understand the concept of a shared finite resource?? Also the simple fact that you also signed up to an FUP??

broadbandking · 23-07-2010, 18:42

Why would someone want to max the download speed 24/7, it just daft and these people are only downloading illegal contents, no one needs to make out there connection all day everyday, people can argue I need to but you don't name me one reason you would need to do this with a res account.

PeteLockwood · 23-07-2010, 19:29

Quote:

Originally Posted by Kymmy

No need to shout

Do you understand the concept of a shared finite resource?? Also the simple fact that you also signed up to an FUP??

you mean the fup which clearly advertised ZERO LIMITS on 50 meg then they go sending me silly letters because i have used my internet for a time which equates to 1 and a half hours usage... for real ?

Kymmy · 23-07-2010, 19:48

You mean that if you click the "More about Boadband speeds" link on the 50Mb product page that takes you to the Broadband speeds explained page which states

Quote:

And it's totally unlimited?
Yes. There's no limit to the amount you can download and use your connection with Virgin Media. However like other providers we do operate an "acceptable use" policy. This protects the majority of our customers suffering slower speeds as a result of a few users' unusually heavy usage'

If though you're getting a letter you don't believe you deserve then contact CS and explain to them that.. Moaning on here isn't gonna help you as much as they can

PeteLockwood · 24-07-2010, 04:25

the call centre staff don't even speak english... like i said iget 1 more letter they will have some fun getting money out of me

Peter_ · 24-07-2010, 05:17

Quote:

Originally Posted by PeteL

the call centre staff don't even speak english... like i said iget 1 more letter they will have some fun getting money out of me

I wonder what language I speak then.

It is not worth getting your credit rating damaged by refusing payment to any company as it hurts you not them in the end.