VIP/VIP+ New and Improved VIP Package

[JPoll]

Originally Posted by chrisr1uk

Whilst I would be happy to take the 6 months free HD, my only worry is if we agree to the 12 months new contract....what if after the 6 months they announce they will throw in the SKY HD and 50MB BB etc but the price of the VIP goes up?

If the price goes up you'll have the choice to stay where you are or upgrade to the new VIP deal.

My suspicion is current VIP deal will be improved... and maybe a price cut but certainly no price increase.... they'll then launch a deal that will include Tivo and 50mb but at a higher subscription.

[r94yan]

the lady on the phone said there would be no price increase

---------- Post added at 10:13 ---------- Previous post was at 10:12 ----------

even after the VIP has been reworked

[TMLeafs]

Originally Posted by chrisr1uk

Whilst I would be happy to take the 6 months free HD, my only worry is if we agree to the 12 months new contract....what if after the 6 months they announce they will throw in the SKY HD and 50MB BB etc but the price of the VIP goes up?

Well you could say you signed a 12 month contract 6 months ago. I believe Virgin will still have to give you what was agreed in that contract.

I believe Virgin will bring out a new VIP+ as its the easiest way as they would have to upgrade all vip modems or write to all VIP customers saying to continue to receive the VIP you need to pay £35 or what ever for the new modem which would **** alot of customers off.

---------- Post added at 11:00 ---------- Previous post was at 10:58 ----------

Originally Posted by JPoll

If the price goes up you'll have the choice to stay where you are or upgrade to the new VIP deal.

My suspicion is current VIP deal will be improved... and maybe a price cut but certainly no price increase.... they'll then launch a deal that will include Tivo and 50mb but at a higher subscription.

I agree is there any specs for the Tivo box yet? All I want is a box with 1TB hard drive in to be honest.

[whitfip]

Originally Posted by whitfip

I have just had the phone call from Diane at Virgin and the offer to VIP customers was 6 months free SKY SPORTS HD (Channels 1 & 2). SKY Movies HD is not part of the offer. After the 6 months free service (during qtr 1 2011), Virgin Media expect to offer alternative VIP deals. By accepting the 6 months free service for SKY SPORTS HD you will be entering a new agreement and therfore commiting youself to the VIP for a further 12 months.

I'm posting this thread to correct what I said previously. I have just had an email to confirm that the free service for 6 months covers Sky Sports & Sky Movies HD. Apologies for any confusion.

Hi
I am happy to confirm that the £7.00 credit will cover the charge for Sky Sports and Movies HD channels for the 6 month duration.

Kind regards

[Cozzy]

Well I for one am pleased the confusion is cleared up over what exactly will be on offer ...

Personally I would be happy just to get the VIP package revamped and get the "Impressive" back into it but of course I wont refuse the Sky Premium Channels but with a £7 discount which in reality means the channels will be free for 6 months.

I dont have a problem agreeing to that deal and a new 12 month lock in contract which in effect is 6 months on whatever the new VIP turns out to be as I dont think it will disappoint us but it may come at a slight increase in price or at least some installation fees for upgraded equipment. My only objection is that installation fees need to be paid in advance by credit/debit card over the phone instead of automatically added into your bill which would be more secure and convenient. I say this as a victim of identity theft who isn't willing to give cards details over the phone to someone on a different continent who has a poor grasp of the English language in some cases.

Anyway I still give FULL credit to VM for listening to customers and taking action in a positive and rapid way. Lets just hope the revamp truly does give us back our "Impressive" package.

[JPoll]

Originally Posted by Cozzy

My only objection is that installation fees need to be paid in advance by credit/debit card over the phone instead of automatically added into your bill which would be more secure and convenient.

I've never paid install fees by card upfront... they always go on the monthly bill.

[howardmicks]

Originally Posted by Cozzy

Well I for one am pleased the confusion is cleared up over what exactly will be on offer ...

Personally I would be happy just to get the VIP package revamped and get the "Impressive" back into it but of course I wont refuse the Sky Premium Channels but with a £7 discount which in reality means the channels will be free for 6 months.

I dont have a problem agreeing to that deal and a new 12 month lock in contract which in effect is 6 months on whatever the new VIP turns out to be as I dont think it will disappoint us but it may come at a slight increase in price or at least some installation fees for upgraded equipment. My only objection is that installation fees need to be paid in advance by credit/debit card over the phone instead of automatically added into your bill which would be more secure and convenient. I say this as a victim of identity theft who isn't willing to give cards details over the phone to someone on a different continent who has a poor grasp of the English language in some cases.

Anyway I still give FULL credit to VM for listening to customers and taking action in a positive and rapid way. Lets just hope the revamp truly does give us back our "Impressive" package.

[Monkeylord]

So the only way to get this discount applied is to send an email and wait for someone to phone you back?

That really sucks for all the people on VIP who don't visit Cable-based forums. Why can't they just apply this to everyone on VIP?

[r94yan]

thats ture, but if you dont ask u dont get

[Cozzy]

Originally Posted by Monkeylord

So the only way to get this discount applied is to send an email and wait for someone to phone you back?

That really sucks for all the people on VIP who don't visit Cable-based forums. Why can't they just apply this to everyone on VIP?

I would expect they will email all VIP customers the offer ... remember they cant just do it for everyone without agreement as it requires a new 12 month contract and would cause chaos if customers didnt know they were getting locked in again.

Its still early days and they are still working on the details as far as i was informed, but it will be sorted next week and before the Sky HD goes live, it does take a bit of behind the scenes work to introduce discount codes for the masses I believe.

Cozzy

[ArcticWolfy]

well if they ask me for the £35 for new modem i can tell them where to go as i have the 50mb already but im also on VIP.. the only difference is £7 from my original VIP bill

but if they make a VIP+ where u have all the new HD channels and the 50mb then i might stick with 50mb as i have had more problems with it then i ever did with dial up.

i think also those on VIP should get a discount as pay £7 per box for HD sky sports and movies is abit to much when u have 3 boxes maybe £7 for 1 then £10 for 2 and £12 for 3 etc.

[TMLeafs]

Originally Posted by ArcticWolfy

well if they ask me for the £35 for new modem i can tell them where to go as i have the 50mb already but im also on VIP.. the only difference is £7 from my original VIP bill

but if they make a VIP+ where u have all the new HD channels and the 50mb then i might stick with 50mb as i have had more problems with it then i ever did with dial up.

i think also those on VIP should get a discount as pay £7 per box for HD sky sports and movies is abit to much when u have 3 boxes maybe £7 for 1 then £10 for 2 and £12 for 3 etc.

They wouldnt charge you if you already had the new modem

I like the £12 for 3 boxes idea

---------- Post added at 14:08 ---------- Previous post was at 14:05 ----------

Originally Posted by JPoll

I've never paid install fees by card upfront... they always go on the monthly bill.

Me too have I have paid for loads:
the installation fee for V+ box
upgrading to VIP package
XXL BB that was like £75ish i believe
the third box install.

OK so I'm already on VIP. I want the new Sky Hd Premium channels on 2 V+ boxes in my house.

I phones CS and they offered me..... nothing... no 6 months free...nowt, not a sausage.

How are people getting discounts????!?!?!?!?!? Help!!!

[passingbat]

Originally Posted by Mobes

OK so I'm already on VIP. I want the new Sky Hd Premium channels on 2 V+ boxes in my house.

I phones CS and they offered me..... nothing... no 6 months free...nowt, not a sausage.

How are people getting discounts????!?!?!?!?!? Help!!!

Have you read the thread?

Email Neil Berkett | Chief Executive Officer. You should find email details on various posts on this thread.

So we have to email the Big Boss (or one of his people) to get a discount???? Why on earth should we have to do that??? WTF are CS for if they are not given relevant up to date information?