50Mb user claims FUP invoked - Page 3

Ignitionnet · 08-07-2010, 18:29

Quote:

Originally Posted by Kymmy

Mine is a good proportion up, but that's mainly the webservers and mail..

On a 768kbps upstream 200GB/month up is good going. Popular webserver!

Kymmy · 08-07-2010, 18:31

LOL, I didn;t say the upstream was that high

but it's not bad for the speed

pip08456 · 08-07-2010, 18:51

Quote:

Originally Posted by Ignitionnet

I am totally mystified as to how you guys can use that much. I do maybe 100GB/month including extensive iPlayer and You Tube usage. I say me I refer to myself, Mrs Ignitionnet and Mini-Ignitionnet.

Would be interesting to know how you guys are using so much, in both directions. I must be missing out!

Well Igni, when you consider I have my full music/video collection (legally got but back-ups are somewhat of a grey issue) and I have 3 HDD's 300GB, 350GBx2 and the fact that I have a server in USA where I uploaded a back-up to so that I don't lose them and then downloading the back-up to a removable 1TB drive over a period, then it is not all that impossible.

The reason the last 2 months were heavy is that I had a clear out and needed to start again, not unusual but only happens on rare occasions.

kwikbreaks · 09-07-2010, 07:26

Quote:

Originally Posted by pip08456

back-ups are somewhat of a grey issue

Actually they aren't.

I don't think any media rights owner permits copying of their material for any reason at all without express permission. Of course if you wrote to them about every film and every track and they said yes......

Not that I care either way

timiano · 10-07-2010, 13:30

I have also received the same kind letter from Virgin titles "Detrimental use of your broadband connection". On XXL 50Mbps. Just checking some stats, and I must have done around 300GB last month, which I can't see that being that high an average.

Seeing as theoretically maxing my connection for a full 30 day month would be around 15820GB of data (only down), I'm using approximately 2% of the total bandwidth available to me. Now, I know it doesn't quite work like that, and there's peak times and all that...but there's a reason I pay for the top tier - so I can download anywhere between 2-10GB/day. My average over the last 6 months is about 150GB/month.

They've been nice enough to ask me to do the bulk of downloading 9pm to 9am, which I should be able to comply with, or at least cap speeds. It's a bit meh though paying for the top tier and getting warnings at this level. Sure if I'd done 100GB+ between 9am to 9pm on one day I'd maybe expect a bit of a notice.

Anyway, life goes on.

broadbandking · 10-07-2010, 16:50

I am wondering how people use so much, but I guess there are ways, I just don't know them lol

timiano · 12-07-2010, 12:00

Quote:

Originally Posted by broadbandking

I am wondering how people use so much, but I guess there are ways, I just don't know them lol

About 2 hours of compressed HD content (iTunes, Netflix, etc) runs at about 5-9GB. It's not unreasonable to think that a family could watch that amount per day over the course of a month - in fact, quite easily.

I appreciate not everyone is the same, but all I'm saying, is that someone fitting that profile is going to pay for a premium broadband package, and find it hard to understand why their usage is considered unacceptable/detrimental.

AbyssUnderground · 13-07-2010, 11:30

I've done 880GB in a month on 10Mbps before and no letter. In fact I frequently did over 500GB each month and no letter, and I did this for 8 months on the trot, frequently maxing it out for days at a time.

broadbandking · 13-07-2010, 15:14

Quote:

Originally Posted by timiano

About 2 hours of compressed HD content (iTunes, Netflix, etc) runs at about 5-9GB. It's not unreasonable to think that a family could watch that amount per day over the course of a month - in fact, quite easily.

I appreciate not everyone is the same, but all I'm saying, is that someone fitting that profile is going to pay for a premium broadband package, and find it hard to understand why their usage is considered unacceptable/detrimental.

150Gb i can understand just when people do 500Gb plus a month is what I meant

mcr · 19-07-2010, 16:34

This one no-one is going to believe, but I swear its true. I am on a 50MB service, during the course of which I was informed that I was one of only 4 in my area! OooO.. anyway

I get a letter stating that I am downloading too much and I am quite surprised. We have 6 PC's here (2 adults and all my kids) and we are all net heavy but dont download using bittorrent. I get asked to move my download times from daytime to after 9pm (when the kids are in bed anyway).. I push and push to complain that I shouldn't be getting these restrictions and the young man on the phone says he can find anything on 'my records'. I get put through to someone else who says that I have downloaded in the last week alone 9GB.

Well well.. anyway I shrug it off and explain that basically youtube, xbox, ps3, PC's all use the bandwidth and I did explain my usage pattern to the sales team who assured me that the 50MB service was unmetered.

I get through to a 3rd person who basically mentions another day in another month where in one day I have done 13GB.. I did explain I don't torrent, but I do use usenet for downloading TV shows (I know I know), was it a usenet transfer. He said he couldn't tell me. They want me to believe they cant tell me which ports were used. I have checked my usenet client and sure enough the total transfer on average is 10GB a week. I do not use bittorrent.

A third person says the other two are 'talking tosh', to tear up the letter and continue (after I volunteered to go down to 2MB and not download).

What the hell? a letter for 9GB. Looks like I will be getting a lot of those letters when the kids break up from school...

General Maximus · 19-07-2010, 16:42

something is wrong here dude because I download 50-70gb a week with at least 30 coming from usenet and I have never had a letter

Sirius · 19-07-2010, 16:58

Quote:

Originally Posted by mcr

This one no-one is going to believe, but I swear its true. I am on a 50MB service, during the course of which I was informed that I was one of only 4 in my area! OooO.. anyway

I get a letter stating that I am downloading too much and I am quite surprised. We have 6 PC's here (2 adults and all my kids) and we are all net heavy but dont download using bittorrent. I get asked to move my download times from daytime to after 9pm (when the kids are in bed anyway).. I push and push to complain that I shouldn't be getting these restrictions and the young man on the phone says he can find anything on 'my records'. I get put through to someone else who says that I have downloaded in the last week alone 9GB.

Well well.. anyway I shrug it off and explain that basically youtube, xbox, ps3, PC's all use the bandwidth and I did explain my usage pattern to the sales team who assured me that the 50MB service was unmetered.

I get through to a 3rd person who basically mentions another day in another month where in one day I have done 13GB.. I did explain I don't torrent, but I do use usenet for downloading TV shows (I know I know), was it a usenet transfer. He said he couldn't tell me. They want me to believe they cant tell me which ports were used. I have checked my usenet client and sure enough the total transfer on average is 10GB a week. I do not use bittorrent.

A third person says the other two are 'talking tosh', to tear up the letter and continue (after I volunteered to go down to 2MB and not download).

What the hell? a letter for 9GB. Looks like I will be getting a lot of those letters when the kids break up from school...

Ask them to put it in writing what the level is that you have been asked not to exceed

mcr · 20-07-2010, 20:46

I was actually annoyed and angered by the comment when I called the number on the letter. The guy's attitude was 'well you did download 9GB on one day'. My understanding of abusing the service would mean maxing out the connection continuously. Now if they had written a letter in a nice way, requesting I timeshift I would have probably complied, now I think screw them. All it has done is made me regret dumping my last ISP who had absolutely no limit.

I am just pleased I got this letter before I signed up to the TV package, something I will now not be doing.

---------- Post added at 21:46 ---------- Previous post was at 21:44 ----------

Quote:

Originally Posted by Sirius

Ask them to put it in writing what the level is that you have been asked not to exceed

They would not tell me because the person on the phone connected to the letter tells me he cannot not will not tell me, upon being put through to various departments I was told about the 9GB. I cannot get the complaint in writing with amounts because that can only be handled by the first guy.

General Maximus · 20-07-2010, 21:22

i still think it is dodgy dude. I have no probs maxing out my connection and i have downloaded 40gb in 2 hours from newsgroups many a time in the afternoon and I have never had a letter

RainmakerRaw · 21-07-2010, 10:20

I must admit this is quite lol-worthy really. What VM advertise and what they deliver is typically inconsistent. The headline/sales pitch reads:

Quote:

Unlimited downloads

We think you deserve more. So no matter which of our fibre optic broadband packages you chose, you get unlimited1 downloads. That means you can download as much music, as many films and as many photos as you want without having to worry about going over any kind of limit.

But that little number 1 leads you to the AUP which states:

Quote:

3.2.1. Virgin Media does not place a limit on monthly network usage. However, in isolated cases (currently less than 0.1% of customers) where excessive network usage at busy times (9am to 9pm) is having a detrimental effect on other users, we may need to take appropriate action in accordance with the terms of this AUP to notify users of the impact they are having and require them to move some of their activity into the less busy period.

So basically, you have 'unlimited' downloads 'without having to worry' (provided you don't use too much, but we can't tell you how much that is - but hey don't worry)... I'm sorry, but LOL...

EDIT: Oh, and if 9GB a day puts you in the top 0.1% of customers, I'll eat my shorts.