Nationwide to restrict small cash counter withdrawals

**Paul** · 11-04-2010, 01:37

Nationwide Building Society is to stop some customers taking out less than Â£100 over the counter at its branches.

http://news.bbc.co.uk/1/hi/business/8613166.stm

**Maggy** · 11-04-2010, 01:40

What ever happened to the old adage that 'the customer is always right'?

speedfreak · 11-04-2010, 01:42

Glad Im not a customer of theirs

Pedro1 · 11-04-2010, 02:05

Me too but what bank is a good one really... No mine either...

Flyboy · 11-04-2010, 02:42

I can, to some degree, understand their decision. What's the point of using the counters, if you get a more efficient service from the in-branch ATM?

v0id · 11-04-2010, 02:54

They already restrict how much change you can pay into an account per visit to only 3 bags

Pedro1 · 11-04-2010, 03:21

Let them go for it, just means more of a problem with criminals manipulating cash machines and the innocent elderly public... As if things were not bad enough with cards at present...
I hope the banger that came up with this has a wee elderly mum that this disadvantages...

Raistlin · 11-04-2010, 08:49

Abbey (now Santander) already do this.

Russ · 11-04-2010, 08:52

Quote:

Originally Posted by Flyboy

I can, to some degree, understand their decision. What's the point of using the counters, if you get a more efficient service from the in-branch ATM?

If you have less than Â£100 in your account and it's an amount of say Â£83, how can you access it? I can see a lot of low-earners and people on benefits leaving them over this.

Ignitionnet · 11-04-2010, 08:55

Seems reasonable. I have a couple of times been caught behind people making small cash withdrawals from the bank, an elderly lady who chatted away to the person behind the counter for about 5 minutes to withdraw a few quid came to mind.

At least the option is there for them to retain the service by switching to different accounts. Can't please everyone but have to take account of the majority if the few are affecting their service, especially given it's Nationwide so there's unlikely to be a profit motivation behind it as they aren't a profit making business.

11-04-2010, 09:58

HBOS have been doing something similar for years. These days about all you are allowed to do that the counter is pay cash in, and get cash from "book" accounts. They expect you to do everything else at one of their ATM machines. Ofc, this was done after they cut the number of staff in each branch so that there where bigger queues to contend with....

Money grubbing barstewards the lot of em....

Angua · 11-04-2010, 10:07

So children who only have bank books are stuffed

11-04-2010, 10:09

Quote:

Originally Posted by Earl of Bronze

HBOS have been doing something similar for years. These days about all you are allowed to do that the counter is pay cash in, and get cash from "book" accounts. They expect you to do everything else at one of their ATM machines. Ofc, this was done after they cut the number of staff in each branch so that there where bigger queues to contend with....

Money grubbing barstewards the lot of em....

i can see natwest starting this soon ,but hey i'm not bothered cos i,m sure it will mean a nice reduction in bank charges and possibly an increase in interest payments on my current account

Kymmy · 11-04-2010, 10:15

The rule as I understand it is that they will still deal with people who have no other option apart from the counters, but like Halifax/Alliance and leicester and a few other places if you have a card then they insist you use the machines to deposit/withdraw cash and also deposit cheques..

nomadking · 11-04-2010, 10:26

Quote:

Originally Posted by Angua

So children who only have bank books are stuffed

No.

Quote:

The change will not apply to people with debit cards, or those who still use a passbook.