Ringtone, but no inbound/outbound calls - Page 2

krs · 23-03-2010, 16:09

Hi, Digital Fanatic. Presume 'outage' in layman terms means 'the system is down' Can you also explain what is meant by CSR's. I rang the 0845 number this morning at 08:05 reported that even my temporary line has now gone down, I asked the guy if he could get customer relations to make contact with me on my mobile to let me know what is going on. Not had response yet. My son has just got back to me to say he has spoken to a lady who says I am due to be reconnected on the 25th March ! I wonder why I have to wait until then. When I see the technology they have these days in the films it makes me wonder why we cant do a bit better.

Digital Fanatic · 23-03-2010, 18:09

Quote:

Originally Posted by krs

Hi, Digital Fanatic. Presume 'outage' in layman terms means 'the system is down' Can you also explain what is meant by CSR's. I rang the 0845 number this morning at 08:05 reported that even my temporary line has now gone down, I asked the guy if he could get customer relations to make contact with me on my mobile to let me know what is going on. Not had response yet. My son has just got back to me to say he has spoken to a lady who says I am due to be reconnected on the 25th March ! I wonder why I have to wait until then. When I see the technology they have these days in the films it makes me wonder why we cant do a bit better.

Yeah, Outage is a loss of service... CSR is Customer Service Rep...

If your number ported back to BT/Sky then it does take a few days to come back over to Virgin media... it's the same going the other way

krs · 23-03-2010, 21:00

Is that a new phrase for being on strike ? ( CSR Outage ) Ok I can accept that it may take a few days to port back but it was supposidly actioned to port back on the 15th by 'Garry' (8 days ago !) But that does not explain why I could not have maintained the temporary number in the meantime. As it is, it looks like I will be without a phone line from the 22nd to the 25th. ( 3 days ) already lost ( 4 days, from 11th to 15th )

krs · 26-03-2010, 12:52

If there is anyone out there who can get Susan Vines in customer relations to please make contact with me it would be apreciated. She did seem to be making progress, was due to call me back at the begining of the week, but, i am still waiting. Needless to say I am still without a line at the moment. ( fri 26th march )

Digital Fanatic · 26-03-2010, 14:04

Quote:

Originally Posted by krs

If there is anyone out there who can get Susan Vines in customer relations to please make contact with me it would be apreciated. She did seem to be making progress, was due to call me back at the begining of the week, but, i am still waiting. Needless to say I am still without a line at the moment. ( fri 26th march )

Hi,

PM coming your way

krs · 26-03-2010, 20:41

Thanks 'Digital Fanatic' I have managed to speak to SV and had reasurances re my problems, she has, I now believe sorted things ( i will know more after tommorrow ) when she says I will get my original number back. Oh! since I last posted a message my second temporary number was disconnected !! second engineer came out and gave me a new connection with yet another temporary number. Thats three temporary numbers and three disconnections in all ! No one seems to know what has happened ( either that or they are too embarased to admit what has happened ) Oh well perhaps tommorrow I will be a happy bunny again. Thanks again for your input. krs

Digital Fanatic · 26-03-2010, 22:22

Excellent news! thanks for updating