[Merged] Technical Support via newsgroups is withdrawn.

[Gary L]

Originally Posted by BexTech

This has been poorly planned, just like the email migration (downgrade).

Exactly. it's almost as if they want it to fail by making it available to all.

there's not even any discussion groups as such, so all the discussion will go somewhere. and the next thing you'll hear is that it's closing.

[Blackened]

Originally Posted by Ignitionnet

It's largely a bunch of ex-BY guys unhappy about their little clique being broken up. From some posters there the sense of entitlement was astounding and they were quite spoiled.

They should pop a request in alt.config for alt.exbymoaners and ask VM to carry it.
If they can withstand the replies to new NG requests in alt.config then they deserve to have one!

[Gary L]

I've just noticed Carl Waring has just joined and posting. that's all they need

[Digital Fanatic]

Originally Posted by Ignitionnet

It's largely a bunch of ex-BY guys unhappy about their little clique being broken up. From some posters there the sense of entitlement was astounding and they were quite spoiled.

Yep, very true.

[Gary L]

Alex Brown said

The forums are going very well and have a significantly higher volume of users reading posts as well as posting to them

is it possible for an ISP to know who or how many are reading a group on usenet?

[Ignitionnet]

Originally Posted by Gary L

Alex Brown said


is it possible for an ISP to know who or how many are reading a group on usenet?

When it's their usenet server absolutely - text.news.virginmedia.com lives in their Winnersh datacentre. They will get usage stats on group views on the outsourced binary server.

The virginmedia.* hierarchy is not propogated to any servers beyond those that Virgin either directly run or receive stats from.

[Horizon]

Just seen from the news thread about the vm newsgroups being axed, of course that couldn't be forseen....:

My post on vm's feedback group from 16.2.2007:

Throw a spanner in the works here

Clearly the ex-Telewest staff are serious and dedicated about creating a
unified VM discussion forum, going by the number of their posts and their
individual remarks in various threads. I also read into what they say, that
they want the VM groups to be open and as widely used by all VM customers as
possible. My query then is, is a 15/20+ year old technology like Usenet the
best way to create this "venue"? Many people both young and old will not be
aware of Usenet and will never come across these groups, but they will be
aware of the web....Hence, as we're at the dawn of new age (ok, a little
over melodramatic) should VM move their dedicated/moderated/supported forums
to a web based solution accessed from a option on VM's main website and dump
these groups altogether?

Horizon

----

And VM's response:

There are moderated sections on the website for this - see the 'Your
Shout' link.

This is all about creation and use of different channels for different
needs.



Alex

--

Alex Brown
Senior Product Manager

--------
YAWN.
To think people actually get paid to write this drivel.

[Gary L]

Some of the threads are amusing. there's one about being labelled as 'New kid on the block'
http://community.virginmedia.com/t5/...ons/td-p/33420

another one about the giving out of Kudos!

[Radeon]

Anyone know if they are able to arrange an engineer visit on the forums if needed like they did on the newsgroup?

Hope they have not stopped that service.

[ncfc1902]

Originally Posted by Radeon

Anyone know if they are able to arrange an engineer visit on the forums if needed like they did on the newsgroup?

Hope they have not stopped that service.

They are useless. The "help and support" forums offered me neither help or support.

[Ignitionnet]

Originally Posted by Radeon

Anyone know if they are able to arrange an engineer visit on the forums if needed like they did on the newsgroup?

Hope they have not stopped that service.

Yes they can - if you check the forums you'll find several instances of VM staff doing just that.

[Radeon]

Originally Posted by Ignitionnet

Yes they can - if you check the forums you'll find several instances of VM staff doing just that.

Brilliant, haven't checked the forums properly, just skimmed over a few topics but good to know that they still do it as I find it's way more convenient and faster than phoning up being asked to those stupid checks.

Will miss the newsgroups, but using a forum should be easier for everyone and quicker to find your own posts.

[BexTech]

Originally Posted by BenMcr

There have been a few posts on the change, but not that many and there have also been some positive comments about support being redirected onto the forums.

Carl Waring will say anything to big himself up tho, so that don't count.

[BenMcr]

Originally Posted by BexTech

Carl Waring will say anything to big himself up tho, so that don't count.

Who said the comments came from him?

[BexTech]

Originally Posted by BenMcr

Who said the comments came from him?

He's one of the most likely candidates.