cable router problem

[grayspi]

Hi everybody i am having a problem with setting up my cable router and any help would be greatly appriciated .Ok so here are the details, i have tried 2 wireless routers one is a dlink dir 615 and the other is a sitecom wl 341 both routers connect by ethernet to my main pc and both laptops will connect by ethernet but when i try to connect wirelessly they see the network but will not connect. The ssid and wpa2 codes are both correct and have been tried on a few occasions just to be sure, i have a cable connection with virgin media.
If any more details are needed please let me know and thanks in advance for any help

[Paul K]

Are you putting the key in caps if it is in caps on the label? Can you connect wirelessly if you turn off the security on the router for testing?

[grayspi]

Hi paul tried caps that does not work. How do i turn off the security on the router ? do you mean the firewall if so tried that as well