no broadband,just network 3

strawdog74 · 25-02-2010, 19:35

this happened last week i was useing a wifi router with laptop and they were both on broadband i used a scan thing to get rid of junk files etc..after that both went onto local access.
i wiped the vista pc and installed xp still no broadband and the sound wasnt working..so i bought a new pc windows 7 which is fine but still no broadband
ive tired rebooting modem and ringing india who seem puzzled" but sir you have a broadband account" etc.

this is making me very annoyed indeed can any one help plz?

Graham M · 25-02-2010, 19:38

have you rebooted the router?

Scrubbs · 25-02-2010, 19:57

What "scan thing" ?

Horace · 25-02-2010, 20:07

Sounds like some security software has modified your network settings..wouldn't be PC Guard/Virgin Media Security is it? I've seen Kapersky kill internet connections before and if I remember correctly, un-installing and then re-installing fixed the problem. The problem could be much deeper than that, it's pretty simple to test though.

strawdog74 · 25-02-2010, 20:36

it was just some software which checked junk files etc
ive taken the router out and ive also rang india helpline few times and they have send "signals" at the modem etc and told me to disable the local access connection and try to reconnect.
still no joy just says error 651 and they said norwich broadband might be down or..

---------- Post added at 21:36 ---------- Previous post was at 21:34 ----------

Advanced System Optimizer..that was the software

xintas · 25-02-2010, 20:37

Norwich broadband is OK (if a little slow) here in NR2

Xin

Scrubbs · 25-02-2010, 20:38

A quick google got this http://www.windowsreference.com/wind...-in-windows-7/

xintas · 25-02-2010, 20:47

Nice find Scrubbs, but it's not a fix for the faint-hearted, and no disrespect to the OP, but they do not appear to be at the level of replacing system files with ones from a previous OS.

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There are some further suggestions of things to try for this error here:

http://ghost301tech.wordpress.com/20...connectionvpn/

strawdog74 · 25-02-2010, 20:50

ty scrubbs but im not confident enough to do that..
this is a new pc got it today i dont wanna bugger it up

so im stuffed then?

Scrubbs · 25-02-2010, 20:55

You said you had two laptops that used to work, what happens when you plug them into your modem? As opposed to the new pc

xintas · 25-02-2010, 20:55

Strawdog, I am assuming that because you are trying to make a PPPoE connection to VM that your cable modem is connected directly to your PC via the USB lead.

Do you have, or do you know anyone who you may be able to lend you a cable router? This will save you from having to make the PPPoE connection from your Win7 PC.

strawdog74 · 25-02-2010, 21:08

i have one laptop just tried to connect it with the lead..limited con

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i use ethernet lead..sorry it must be hard im a complete retard with these pc jargon

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so u think i should wait until windows sorts this out?

xintas · 25-02-2010, 21:09

when you have the "limited connection", could you please find out what IP address you are getting? This might help us establish how far you are getting. To do this:

1) Right-click on the Network icon in the system tray (next to the clock) which shows the limited connection "!" and select "open Network and Sharing Centre"
2) In the middle of the "Network and Sharing Centre" window on the right-hand side, you should have a section which says "Access type" and then directly below that, "Local Area Connection" in blue, which is a link. Click on "Local Area Connection.
3) In the resulting window, click the "Details" button
4) Reply with the value next to "IPv4 Address" - it will be in "dotted quad" format, eg: 10.10.10.10

We will then be able to determine if you are not getting a network IP at all, or are getting a VM internal IP as if you are not authenticated on the network.

Xin

strawdog74 · 25-02-2010, 21:29

description via rhine ll fast ethernet adapter
physical address 00 14 0b 3c ac 5c
dhcp enabled yes
autoconfiguation ipva 169 254 192 238
ipvasubnet mask 255 255 0.0

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autoconfig ipv4^

---------- Post added at 22:25 ---------- Previous post was at 22:22 ----------

ipv4 subnet as well..sorry

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the rest is blank number wise

ipv4 default gateway
dns server
wins server
netbios over t cpip en yes

xintas · 25-02-2010, 21:29

OK, you are getting what is know as an APIPA address - 169.254.x.x. This basically means that your PC is unable to obtain an IP address through any other means, so automatically begins using one in a range it knows is "safe" to use. Unfortunately, this doesn't help you with getting on the internet...

If your setup is as simpe as it sounds - PC --Ethernet cable--> Cable modem and you are having these problems, I would really suggest getting back onto VM. If you call them in the morning, you stand a better chance of getting through to a UK callcentre.

I don't think there is an awful lot more I can do to help you as it stands Strawdog, sorry buddy.