[Merged] Technical Support via newsgroups is withdrawn. - Page 5

BenMcr · 22-02-2010, 21:41

It would help more if you posted it to a topic that was actually about the Google migration

BexTech · 22-02-2010, 21:53

A high number of people are angry that a working email system is no longer working properly and that's not just people who use the newsgroups or forums either to express their annoyance. Shame the downgrade was only for the bean-counters.

Gary L · 22-02-2010, 21:54

Quote:

Originally Posted by BenMcr

It would help more if you posted it to a topic that was actually about the Google migration

I had to laugh when I searched for such a thread and saw this one

Quote:

As my original thread has been closed by Mark Wilkin due to what he claims is it "being too hard to follow" now there are 157 posts.

Not I assume anything to do with it showing just how many problems people have had, and are still continuing to have since migration.

http://community.virginmedia.com/t5/...ost/td-p/24809

Mark Wilkin would probably delete my posting.

**Paul** · 22-02-2010, 21:54

I'm afraid that I dont quite see how DPA affects anything, nor what tools you have access too. You have access to the same tools no matter what forum you are logged into. As for DPA, you are not revealing personal data to anyone else, nor are we storing it here, so how does that come into play ? A member contacting you by PM here is no different to them ringing you, or e-mailing you (its probably more secure than e-mail).

BenMcr · 22-02-2010, 22:00

Most of the time when direct support is offered either through the newsgroups or via Virgin's community forum then the accounts are accessed - so that the agents offering support can log any fault to comply with their OFCOM requirements and also note any resolution

I would expect the same happens when this forum uses it's high level contacts

---------- Post added at 21:00 ---------- Previous post was at 20:57 ----------

Quote:

Originally Posted by Gary L

I had to laugh when I searched for such a thread and saw this one

Don't see what so difficult about that - this forum has closed long running threads before if they've got to hard to follow

Quote:

Mark Wilkin would probably delete my posting.

No he wouldn't

Gary L · 22-02-2010, 22:03

Quote:

Originally Posted by BenMcr

No he wouldn't

I always suspected you of running Virginmedia. now you have got me all excited again

22-02-2010, 22:23

well i have just tried to register with the vm help and support forum to try to find out when the blueyonder emails are going to be working again but can't post because the activation email hasn't arrived ....honest you couldn't make it up

Digital Fanatic · 22-02-2010, 22:36

Quote:

Originally Posted by martyh

well i have just tried to register with the vm help and support forum to try to find out when the blueyonder emails are going to be working again but can't post because the activation email hasn't arrived ....honest you couldn't make it up

There is no update available at present.. issue is still ongoing. Est fix is 23:30 this evening, but this is only a guide and will probably change. HTH

BexTech · 22-02-2010, 22:43

Quote:

Originally Posted by Digital Fanatic

There is no update available at present.. issue is still ongoing. Est fix is 23:30 this evening, but this is only a guide and will probably change. HTH

Yeah, these ETAs change all the time, you just get another 4 hours added each time.

22-02-2010, 22:50

Quote:

Originally Posted by Digital Fanatic

There is no update available at present.. issue is still ongoing. Est fix is 23:30 this evening, but this is only a guide and will probably change. HTH

thanks for the info

**Hugh** · 22-02-2010, 23:25

Quote:

Originally Posted by BexTech

Yeah, these ETAs change all the time, you just get another 4 hours added each time.

Sometimes IT (and other) problems refuse to resolve themselves to estimated timescales....

BexTech · 22-02-2010, 23:35

Quote:

Originally Posted by foreverwar

Sometimes IT (and other) problems refuse to resolve themselves to estimated timescales....

Yeah, I know, we work on a 4 hour fix from issue submitted, whilst over 98% of the time we hit that, it's not always possible.

Digital Fanatic · 22-02-2010, 23:59

Quote:

Originally Posted by BexTech

Yeah, I know, we work on a 4 hour fix from issue submitted, whilst over 98% of the time we hit that, it's not always possible.

Indeed... same for VM

Digital Fanatic · 23-02-2010, 03:01

The way some of my colleagues have been spoken to on the Feedback Newsgroup tonight is disgusting, some from the old school on there and some from the trolls.

BexTech · 23-02-2010, 03:13

Quote:

Originally Posted by Digital Fanatic

The way some of my colleagues have been spoken to on the Feedback Newsgroup tonight is disgusting, some from the old school on there and some from the trolls.

This is what happens sadly when people are angered, there has always been a few trolls around.

This really has angered a lot of people and upset a lot more.

Think it's the fact that the service is bit by bit being downgraded.