[Merged] Technical Support via newsgroups is withdrawn. - Page 4

BenMcr · 22-02-2010, 20:01

It doesn't. Virgin Media use Google for their e-mail service and nothing more than that

Peter_ · 22-02-2010, 20:02

Quote:

Originally Posted by Gary L

As you seem to know how this all works. how does Google fit into all this?

I have no idea as that is not a Virginmedia tool.

What Google got to do with anything.

Gary L · 22-02-2010, 20:14

Quote:

Originally Posted by Moldova

What Google got to do with anything.

Probably nothing. let's hope not eh

BenMcr · 22-02-2010, 20:18

It's definately nothing. Google have zero involvement in the Forum.

Digital Fanatic · 22-02-2010, 20:37

Quote:

Originally Posted by Moldova

As Ben has already said it is a question of DPA plus they have access to all the account details and relevant tools to help diagnose any issues correctly.

Any staff that post on here can only offer advice and guidance with any issues anyone posting on here may ask for, but that is as far as it goes.

yeah, it will be DPA, you are right... I did register on the VM forum a while back (with my real name) but posters didn't seem to listen to any advice and just abuse VM... maybe things have changed?

Ignitionnet · 22-02-2010, 20:55

Quote:

Originally Posted by Digital Fanatic

yeah, it will be DPA, you are right... I did register on the VM forum a while back (with my real name) but posters didn't seem to listen to any advice and just abuse VM... maybe things have changed?

Not really. Some people ignore advice, many get no advice, plenty abuse VM as their services suck and they're getting no help.

III · 22-02-2010, 21:11

PR stunt gone wrong that forum.

BexTech · 22-02-2010, 21:22

Quote:

Originally Posted by BenMcr

If you want to have a go at Virgin there are plenty of places on the net to do so.

There needs to be somewhere that VM reads to send feedback good and bad too and for it to be passed on to the right people to look into.

---------- Post added at 20:22 ---------- Previous post was at 20:18 ----------

Quote:

Originally Posted by BenMcr

It doesn't. Virgin Media use Google for their e-mail service and nothing more than that

... and a complete mess the email system is now in, non-standards compliant system, hence I've moved all my xBY email addresses away to use along with my domain names.

BenMcr · 22-02-2010, 21:27

Quote:

Originally Posted by BexTech

There needs to be somewhere that VM reads to send feedback good and bad too and for it to be passed on to the right people to look into.

Proper feedback can already be left on the forum and it is paid attention to

However a lot of the stuff at the moment consists of 'Virgin's rubbish - go to Sky/BT' etc which is hardly constructive

BexTech · 22-02-2010, 21:29

Quote:

Originally Posted by BenMcr

Proper feedback can already be left on the forum and it is paid attention to

However a lot of the stuff at the moment consists of 'Virgin's rubbish - go to Sky/BT' etc which is hardly constructive

True, however VM aren't helping themselves by downgrading the email service.

Digital Fanatic · 22-02-2010, 21:30

Quote:

Originally Posted by BexTech

There needs to be somewhere that VM reads to send feedback good and bad too and for it to be passed on to the right people to look into.

---------- Post added at 20:22 ---------- Previous post was at 20:18 ----------

... and a complete mess the email system is now in, non-standards compliant system, hence I've moved all my xBY email addresses away to use along with my domain names.

But having a go and feedback are 2 different things... I believe there is a feedback group in the VM forum too?

BenMcr · 22-02-2010, 21:33

Quote:

Originally Posted by BexTech

True, however VM aren't helping themselves by downgrading the email service.

But again just posting 'Don't like it' doesn't help anyone

Gary L · 22-02-2010, 21:36

It's sad, but them closing the virginmedia discussion groups as well as the support ones is heartless really. there's a few upset long time posters that post in them. and have done for years. this will affect their normal everyday life a lot.

BexTech · 22-02-2010, 21:37

Quote:

Originally Posted by BenMcr

But again just posting 'Don't like it' doesn't help anyone

But if VM hear that customers aren't happy then maybe they will look into it. Instead of them hiding their head in the sand.

Gary L · 22-02-2010, 21:39

Quote:

Originally Posted by BenMcr

But again just posting 'Don't like it' doesn't help anyone

Will "I didn't have a contract with Google as my email provider" help?