Virgin is the Best ISP - Page 2

Toto · 08-02-2010, 21:33

Like I said, not the fastest, but certainly not as poor on average as some ADSL suppliers.

jazzward · 08-02-2010, 21:34

Or these amazingly poor Latency stats

[img]Download Failed (1)[/img]

I think you lucky few, and you are a lucky few, should count your blessings.

Not the worst ISP but definatley a long way from the best and definately not good value for money.

Welshchris · 08-02-2010, 21:41

pip08456 · 08-02-2010, 21:48

This may be worth a look Toto

http://www.thinkbroadband.com/isp/co...commit=Compare

Toto · 08-02-2010, 21:54

Quote:

Originally Posted by pip08456

This may be worth a look Toto

http://www.thinkbroadband.com/isp/co...commit=Compare

Fine, but what does it prove overall?

I'm giving you my opinion, being a Broadband customer for nearly 10 years with ntl, then ntl Telewest and then Virgin Media. My view of the service still stands, and that report changes nothing in my opinion.

pip08456 · 08-02-2010, 22:03

Proves overall that reports cannot be taken at face value. You produced one with VM as being the best download speed provider, I produced one saying Be is. So they are not to be relied upon.

I gave my opinion in my original post saying I had no problem with my service but VM needed to improve on a range of issues before they could be considered the best ISP. U/L speed being one of them.

J_walsh · 08-02-2010, 22:38

Tracing route to www.wireplay.co.uk [94.136.46.40]
over a maximum of 30 hops:
0 jon [77.99.67.250]
1 10.184.0.1
2 osr01tonb-v11.network.virginmedia.net [62.30.129.2]
3 osr02croy-tenge74.network.virginmedia.net [62.30.242.65]
4 pop-bb-b-ae2-0.network.virginmedia.net [195.182.178.86]
5 tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
6 42-14-250-212.static.virginmedia.com [212.250.14.42]
7 vl258.ar01.ld4.dco.webfusion.com [194.143.162.218]
8 community.wireplay.com [94.136.46.40]

Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 jon [77.99.67.250]
2/ 100 = 2% |
1 --- 100/ 100 =100% 98/ 100 = 98% 10.184.0.1
0/ 100 = 0% |
2 32ms 2/ 100 = 2% 0/ 100 = 0% osr01tonb-v11.network.virginmedia.
net [62.30.129.2]
1/ 100 = 1% |
3 31ms 6/ 100 = 6% 3/ 100 = 3% osr02croy-tenge74.network.virginme
dia.net [62.30.242.65]
0/ 100 = 0% |
4 31ms 10/ 100 = 10% 7/ 100 = 7% pop-bb-b-ae2-0.network.virginmedia
.net [195.182.178.86]
0/ 100 = 0% |
5 31ms 3/ 100 = 3% 0/ 100 = 0% tele-ic-2-as0-0.network.virginmedi
a.net [62.253.184.6]
1/ 100 = 1% |
6 --- 100/ 100 =100% 96/ 100 = 96% 42-14-250-212.static.virginmedia.c
om [212.250.14.42]
0/ 100 = 0% |
7 36ms 4/ 100 = 4% 0/ 100 = 0% vl258.ar01.ld4.dco.webfusion.com [
194.143.162.218]
0/ 100 = 0% |
8 34ms 4/ 100 = 4% 0/ 100 = 0% community.wireplay.com [94.136.46.
40]

Trace complete.

or

Tracing route to burstfire.net [82.136.1.21]
over a maximum of 30 hops:
0 jon [77.99.67.250]
1 10.184.0.1
2 osr01tonb-v11.network.virginmedia.net [62.30.129.2]
3 osr02croy-tenge74.network.virginmedia.net [62.30.242.65]
4 osr01croy-v99.network.virginmedia.net [195.182.179.57]
5 bre-bb-a-ae2-0.network.virginmedia.net [195.182.178.82]
6 bre-bb-b-ae0-0.network.virginmedia.net [213.105.174.226]
7 telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
8 ge-3-22-0-cr1.thn.as9153.net [195.66.226.71]
9 po-2-0-700-cr2.sov.as9153.net [82.136.0.205]
10 www.burstfire.net [82.136.1.21]

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 jon [77.99.67.250]
1/ 100 = 1% |
1 --- 100/ 100 =100% 99/ 100 = 99% 10.184.0.1
0/ 100 = 0% |
2 29ms 5/ 100 = 5% 4/ 100 = 4% osr01tonb-v11.network.virginmedia.
net [62.30.129.2]
0/ 100 = 0% |
3 31ms 4/ 100 = 4% 3/ 100 = 3% osr02croy-tenge74.network.virginme
dia.net [62.30.242.65]
0/ 100 = 0% |
4 32ms 4/ 100 = 4% 3/ 100 = 3% osr01croy-v99.network.virginmedia.
net [195.182.179.57]
0/ 100 = 0% |
5 31ms 9/ 100 = 9% 8/ 100 = 8% bre-bb-a-ae2-0.network.virginmedia
.net [195.182.178.82]
0/ 100 = 0% |
6 33ms 6/ 100 = 6% 5/ 100 = 5% bre-bb-b-ae0-0.network.virginmedia
.net [213.105.174.226]
0/ 100 = 0% |
7 32ms 4/ 100 = 4% 3/ 100 = 3% telc-ic-1-as0-0.network.virginmedi
a.net [62.253.185.74]
0/ 100 = 0% |
8 32ms 1/ 100 = 1% 0/ 100 = 0% ge-3-22-0-cr1.thn.as9153.net [195.
66.226.71]
1/ 100 = 1% |
9 38ms 2/ 100 = 2% 0/ 100 = 0% po-2-0-700-cr2.sov.as9153.net [82.
136.0.205]
5/ 100 = 5% |
10 30ms 7/ 100 = 7% 0/ 100 = 0% www.burstfire.net [82.136.1.21]

Trace complete

Date 08/02/10 21:37:38
Speed Down 769.70 Kbps ( 0.8 Mbps )
Speed Up 478.78 Kbps ( 0.5 Mbps )

surely this is just ridiculous?

mojo8472 · 09-02-2010, 00:08

My experience with Virgin has been the worst amongst any company I've had dealings with. Constant disconnections in the evening (8 this hour) and very poor speeds (~15Mb in the evening on the 50Mb line). Tech support is 'aware of the problem' but doesn't expect a fix anytime soon. Considering writing to Ofcom and most certainly won't be renewing!

broadbandking · 09-02-2010, 00:38

Can't moan looking pretty good to me, had issue with 20Mb as the UBR needed upgrading took nearly a year, other than that had nothing but good service, esp the 50Mb

beasty54 · 09-02-2010, 02:22

I had 20mb for 1 year and then i moved to 50mb when it first became available in my area about 18 months ago. Ive never had a problem with speed and in the last 18 months i think my connection has been down 3 times with the longest being about 2 hours so no complaints from me at all.

DocDutch · 09-02-2010, 06:52

havent had many problems with NTL/VM since joining them 7 years ago..just some minor niggles that normally have been sorted pretty swiftly

only gripe that I have is the upload speed.
Even the times that I've had to speak to India they have been pretty good and some are pretty on the ball with IT training...just depends on if you are lucky or not

Toto · 09-02-2010, 08:23

Quote:

Originally Posted by pip08456

Proves overall that reports cannot be taken at face value. You produced one with VM as being the best download speed provider, I produced one saying Be is. So they are not to be relied upon.

I gave my opinion in my original post saying I had no problem with my service but VM needed to improve on a range of issues before they could be considered the best ISP. U/L speed being one of them.

Couldn't agree with you more. Any improvement VM can make to their U/L speeds will place them at the top of the tree as it were.

You're right though, that report can be taken in a number of ways. If you look at the count for Be against VM in terms of speed for Jan 2010, one of the things I noticed is that whilst Be scored 75% against VM's 59%, Be's sample was based on 502 ratings, however VM's was based on 3092 ratings. Had the sample size been near equal we may have had a better comparison overall.

As you say though, our own opinions of the service we get is more important than raw data.

roger skillin · 09-02-2010, 10:13

Quote:

Originally Posted by pip08456

Proves overall that reports cannot be taken at face value. You produced one with VM as being the best download speed provider, I produced one saying Be is.
.

Yeah thats fine if you can actually receive BE in your area, i for one can't, and if i search for BT it tells me the speed i can get in My area is 5mb hmmm i can get 50mb with virgin so i think i'll stick with virgin

Rik · 09-02-2010, 11:27

Quote:

Originally Posted by Toto

No, these.

And some more, http://www.cableforum.co.uk/board/34960488-post10.html

Thats slow

Im happy with mine.

VM are the best ISP ever, rock solid service 9.5/10

---------- Post added at 10:18 ---------- Previous post was at 10:16 ----------

Quote:

Originally Posted by roger skillin

Yeah thats fine if you can actually receive BE in your area, i for one can't, and if i search for BT it tells me the speed i can get in My area is 5mb hmmm i can get 50mb with virgin so i think i'll stick with virgin

Fastest ADSL speed I can obtain is 1.5Mb! wow

I think I will stick with the 50Mb VM

---------- Post added at 10:27 ---------- Previous post was at 10:18 ----------

Quote:

Originally Posted by J_walsh

Tracing route to www.wireplay.co.uk [94.136.46.40]
over a maximum of 30 hops:
0 jon [77.99.67.250]
1 10.184.0.1
2 osr01tonb-v11.network.virginmedia.net [62.30.129.2]
3 osr02croy-tenge74.network.virginmedia.net [62.30.242.65]
4 pop-bb-b-ae2-0.network.virginmedia.net [195.182.178.86]
5 tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
6 42-14-250-212.static.virginmedia.com [212.250.14.42]
7 vl258.ar01.ld4.dco.webfusion.com [194.143.162.218]
8 community.wireplay.com [94.136.46.40]

Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 jon [77.99.67.250]
2/ 100 = 2% |
1 --- 100/ 100 =100% 98/ 100 = 98% 10.184.0.1
0/ 100 = 0% |
2 32ms 2/ 100 = 2% 0/ 100 = 0% osr01tonb-v11.network.virginmedia.
net [62.30.129.2]
1/ 100 = 1% |
3 31ms 6/ 100 = 6% 3/ 100 = 3% osr02croy-tenge74.network.virginme
dia.net [62.30.242.65]
0/ 100 = 0% |
4 31ms 10/ 100 = 10% 7/ 100 = 7% pop-bb-b-ae2-0.network.virginmedia
.net [195.182.178.86]
0/ 100 = 0% |
5 31ms 3/ 100 = 3% 0/ 100 = 0% tele-ic-2-as0-0.network.virginmedi
a.net [62.253.184.6]
1/ 100 = 1% |
6 --- 100/ 100 =100% 96/ 100 = 96% 42-14-250-212.static.virginmedia.c
om [212.250.14.42]
0/ 100 = 0% |
7 36ms 4/ 100 = 4% 0/ 100 = 0% vl258.ar01.ld4.dco.webfusion.com [
194.143.162.218]
0/ 100 = 0% |
8 34ms 4/ 100 = 4% 0/ 100 = 0% community.wireplay.com [94.136.46.
40]

Trace complete.

surely this is just ridiculous?

Certainly not very good.
Here is the pingpath in Hemel Hempstead

Tracing route to www.wireplay.com [94.136.46.40]
over a maximum of 30 hops:
0 W7 [192.168.1.3]
1 192.168.1.1
2 heme-cmts-10-lback-20.network.virginmedia.net [81.104.40.1]
3 lutn-core-1a-ge-300-2548.network.virginmedia.net [80.4.221.85]
4 pop-bb-a-as5-0.network.virginmedia.net [213.105.175.149]
5 pop-bb-b-ae0-0.network.virginmedia.net [213.105.174.230]
6 tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
7 42-14-250-212.static.virginmedia.com [212.250.14.42]
8 vl258.ar01.ld4.dco.webfusion.com [194.143.162.218]
9 community.wireplay.com [94.136.46.40]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 W7 [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% heme-cmts-10-lback-20.network.virginmedia.net [81.104.40.1]
0/ 100 = 0% |
3 7ms 0/ 100 = 0% 0/ 100 = 0% lutn-core-1a-ge-300-2548.network.virginmedia.net [80.4.221.85]
0/ 100 = 0% |
4 13ms 0/ 100 = 0% 0/ 100 = 0% pop-bb-a-as5-0.network.virginmedia.net [213.105.175.149]
0/ 100 = 0% |
5 9ms 0/ 100 = 0% 0/ 100 = 0% pop-bb-b-ae0-0.network.virginmedia.net [213.105.174.230]
0/ 100 = 0% |
6 9ms 0/ 100 = 0% 0/ 100 = 0% tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
0/ 100 = 0% |
7 10ms 0/ 100 = 0% 0/ 100 = 0% 42-14-250-212.static.virginmedia.com [212.250.14.42]
0/ 100 = 0% |
8 16ms 0/ 100 = 0% 0/ 100 = 0% vl258.ar01.ld4.dco.webfusion.com [194.143.162.218]
0/ 100 = 0% |
9 13ms 0/ 100 = 0% 0/ 100 = 0% community.wireplay.com [94.136.46.40]

Trace complete.

pip08456 · 09-02-2010, 11:34

Quote:

Originally Posted by Toto

Couldn't agree with you more. Any improvement VM can make to their U/L speeds will place them at the top of the tree as it were.

You're right though, that report can be taken in a number of ways. If you look at the count for Be against VM in terms of speed for Jan 2010, one of the things I noticed is that whilst Be scored 75% against VM's 59%, Be's sample was based on 502 ratings, however VM's was based on 3092 ratings. Had the sample size been near equal we may have had a better comparison overall.

As you say though, our own opinions of the service we get is more important than raw data.

It would also be interesting and informative to see what percentage of the customer base those rating numbers represent. VM have a much larger customer base than Be.