VM to begin expanding its cable network
08-02-2010, 17:59
|
#151
|
|
Inactive
Join Date: Oct 2005
Services: 200MB VM Cable
Posts: 99
|
Re: VM to begin expanding its cable network
okay as I said I would update here is what happened today...
Contacted VM Sales who first said only Cable Tv was available then changed their mind completely and said only national services are available.
Contacted Overbuild Team who are still looking in to this, they again confirmed the whole road has been done, and its strange why its showing 6 houses cant get the services.
Contacted Virgin Media Store Leicester - who say the road has not been done and also then said the road never had cable? when I am an ex-analogue customer.
Filled in a spotter form so just have to wait and see.
gosh this is such a mess...but If i don't keep contacting them nothing will be done. I'm glad the sales numbers are 0800.
|
|
|
|
08-02-2010, 21:02
|
#152
|
|
Inactive
Join Date: Apr 2007
Location: Leicester
Services: BB XL, TV XL TiVo, Phone M
Posts: 211
|
Re: VM to begin expanding its cable network
Quote:
Originally Posted by desi112
okay as I said I would update here is what happened today...
Contacted VM Sales who first said only Cable Tv was available then changed their mind completely and said only national services are available.
Contacted Overbuild Team who are still looking in to this, they again confirmed the whole road has been done, and its strange why its showing 6 houses cant get the services.
Contacted Virgin Media Store Leicester - who say the road has not been done and also then said the road never had cable? when I am an ex-analogue customer.
Filled in a spotter form so just have to wait and see.
gosh this is such a mess...but If i don't keep contacting them nothing will be done. I'm glad the sales numbers are 0800.
|
Looks like they need to get someone out to check these problems.
I am begining to give up, we are trying to give money to Virgin, but eventhough they have spent the money upgrading they wont update their database!
There are at least 100 potential customers on Glenfield Road who are being completely ignored!
Dosen't exactly inspire confidence!!!
Anyone on here have some contacts in VM who can prod the right people?
|
|
|
|
|
10-02-2010, 14:45
|
#153
|
|
Inactive
Join Date: Oct 2005
Services: 200MB VM Cable
Posts: 99
|
Re: VM to begin expanding its cable network
Great News!! got a call from a 'spotter' who confirmed I can get all CABLE services  , he is coming around my house today to take down some details. I shall keep you updated, I am very happy that he has confirmed I can get all CABLE services.
However I do already feel let down by VM, I have literally had to beg for them to take me as a customer.
|
|
|
|
|
10-02-2010, 14:56
|
#154
|
|
Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
|
Re: VM to begin expanding its cable network
Quote:
Originally Posted by desi112
Great News!! got a call from a 'spotter' who confirmed I can get all CABLE services , he is coming around my house today to take down some details. I shall keep you updated, I am very happy that he has confirmed I can get all CABLE services.
However I do already feel let down by VM, I have literally had to beg for them to take me as a customer. |
Once the spotter confirms your address as serviceable they usually update the postcode checker for any future enquiries.
|
|
|
|
|
10-02-2010, 14:58
|
#155
|
|
Inactive
Join Date: Oct 2005
Services: 200MB VM Cable
Posts: 99
|
Re: VM to begin expanding its cable network
^^ yeah I asked about ordering it online, he said he had to come around and find out the services I wanted, fill in paper work. Then it will be updated online
|
|
|
|
|
10-02-2010, 15:02
|
#156
|
|
Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
|
Re: VM to begin expanding its cable network
Quote:
Originally Posted by desi112
^^ yeah I asked about ordering it online, he said he had to come around and find out the services I wanted, fill in paper work. Then it will be updated online
|
All looking good though... keep us updated.. you've waited long enough 
|
|
|
|
|
10-02-2010, 15:05
|
#157
|
|
Inactive
Join Date: Oct 2005
Services: 200MB VM Cable
Posts: 99
|
Re: VM to begin expanding its cable network
^^ lol i've been waiting nearly 5 years, I was a previous analogue customer.
|
|
|
|
|
10-02-2010, 15:09
|
#158
|
|
Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
|
Re: VM to begin expanding its cable network
Quote:
Originally Posted by desi112
^^ lol i've been waiting nearly 5 years, I was a previous analogue customer.
|
Thats right, it was previously an analogue only area wasn't it... good time to get the services as things have come along way in all that time!
What services are you going for? XL everything?
|
|
|
|
|
10-02-2010, 15:14
|
#159
|
|
Inactive
Join Date: Oct 2005
Services: 200MB VM Cable
Posts: 99
|
Re: VM to begin expanding its cable network
LOL well I'm thinking of sticking with Sky HD. My Plan is to order L Broadband and XL telephone and see how this goes...If the Broadband is good which it should be ( as I am using VM L right now at my other property in bham and its perfect! the best broadband I have ever used) then I shall be looking to upgrade to 20mb a bit later on
at the min in Leicester, there are 4 of us sharing 3.5mb  so it can be really slow at times (youtube/ iplayer / spotify). Also I have to say I am not a fan of adsl, it seems every time the phone rings, I get disconnected. The thing with ADSL is as its an intermittent fault I could call Bt out but I do not want to be faced with the huge charge. So moving to VM is really good news .
UPDATE****
ordered L Broadband and XL telephone. 5 Weeks til its installed.
Philce if you want the service as well I rekon just fill in the spotter form and some-one will get in touch, best of luck
|
|
|
|
|
10-02-2010, 17:11
|
#160
|
|
Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
|
Re: VM to begin expanding its cable network
Quote:
Originally Posted by desi112
LOL well I'm thinking of sticking with Sky HD. My Plan is to order L Broadband and XL telephone and see how this goes...If the Broadband is good which it should be ( as I am using VM L right now at my other property in bham and its perfect! the best broadband I have ever used) then I shall be looking to upgrade to 20mb a bit later on
at the min in Leicester, there are 4 of us sharing 3.5mb so it can be really slow at times (youtube/ iplayer / spotify). Also I have to say I am not a fan of adsl, it seems every time the phone rings, I get disconnected. The thing with ADSL is as its an intermittent fault I could call Bt out but I do not want to be faced with the huge charge. So moving to VM is really good news .
UPDATE****
ordered L Broadband and XL telephone. 5 Weeks til its installed.
Philce if you want the service as well I rekon just fill in the spotter form and some-one will get in touch, best of luck |
Excellent
Might be worth getting TV M just for the VOD as it's free with VM telephone.. easy to upgrade at a later date I suppose.
|
|
|
|
|
10-02-2010, 18:58
|
#161
|
|
Inactive
Join Date: Oct 2005
Services: 200MB VM Cable
Posts: 99
|
Re: VM to begin expanding its cable network
^^ yeah I shall see how the broadband is first
The Vm agent said...'We might have to pull some new cables to your house, we increased the power in the cab however we pulled out the wires to your house"
not sure what he meant by this but he then said something along the line of ...'we may have to lay a new cable from the road to the brown cable box outside' :S
Anyway the contracts all signed and it quite clearly states Cable Broadband L package.
|
|
|
|
|
10-02-2010, 19:22
|
#162
|
|
Inactive
Join Date: Mar 2007
Services: Sky entertainment, kids and HD package, Sky Fibre Unlimited broadband, XBOX one, PS4 and Android box
Posts: 692
|
Re: VM to begin expanding its cable network
What the hell is happening at Virgin? They seem to be really getting their house in order this year. Constantly announcing new hd, the tivo deal and now network expansion!!
|
|
|
|
|
10-02-2010, 20:49
|
#163
|
|
Inactive
Join Date: Apr 2007
Location: Leicester
Services: BB XL, TV XL TiVo, Phone M
Posts: 211
|
Re: VM to begin expanding its cable network
Quote:
Originally Posted by desi112
LOL well I'm thinking of sticking with Sky HD. My Plan is to order L Broadband and XL telephone and see how this goes...If the Broadband is good which it should be ( as I am using VM L right now at my other property in bham and its perfect! the best broadband I have ever used) then I shall be looking to upgrade to 20mb a bit later on
at the min in Leicester, there are 4 of us sharing 3.5mb so it can be really slow at times (youtube/ iplayer / spotify). Also I have to say I am not a fan of adsl, it seems every time the phone rings, I get disconnected. The thing with ADSL is as its an intermittent fault I could call Bt out but I do not want to be faced with the huge charge. So moving to VM is really good news .
UPDATE****
ordered L Broadband and XL telephone. 5 Weeks til its installed.
Philce if you want the service as well I rekon just fill in the spotter form and some-one will get in touch, best of luck |
I filled in a spotter form 2 weeks ago, still nothing!
I saw the crews pulling the cables out of the ducts a few weeks ago, I assume that they are full with 20 year old cables, not upto scratch for digital?
5 Weeks for the install??? They must be getting loads of new signups thanks to the upgrades, I hyst hope the network can cope!
Did you get a contact for the spotter? Maybe PM me?
Cheers
|
|
|
|
|
11-02-2010, 21:33
|
#164
|
|
Inactive
Join Date: Apr 2007
Location: Leicester
Services: BB XL, TV XL TiVo, Phone M
Posts: 211
|
Re: VM to begin expanding its cable network
Quote:
Originally Posted by philce
I filled in a spotter form 2 weeks ago, still nothing!
I saw the crews pulling the cables out of the ducts a few weeks ago, I assume that they are full with 20 year old cables, not upto scratch for digital?
5 Weeks for the install??? They must be getting loads of new signups thanks to the upgrades, I hyst hope the network can cope!
Did you get a contact for the spotter? Maybe PM me?
Cheers
|
Filled in another form last night, spotter called me today and confirmed all is go.
Should be installed 1st week in March!
|
|
|
|
|
12-02-2010, 12:55
|
#165
|
|
Inactive
Join Date: Oct 2005
Services: 200MB VM Cable
Posts: 99
|
Re: VM to begin expanding its cable network
^^ thats great news.
I am however still having problems...the spotter is finding it difficult to submit the order, according to the system its still showing the property does not have cable...when i've had analogue cable for years....I Shall keep you updated.
I assume if I do not get cable, the contract will be void? as it quite cleary states i've agreeded to Cable broadband?
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 08:04.
|
Join CF
You are here: 
