Free 10mb upgrade

cabletel · 07-02-2010, 20:16

Guys,

My mother in law was on 2mb connection (BB size M) and from speed tests on her machine this evening shockingly appears to still be on this. I was originally on the 2mb connection myself but was upgraded free of charge to the 10mb (BB Size L) connection during the reshuffle/introduction of 50mb. Is the free upgrade still available and if so how would she go about getting this, just call Customer Services?

BenMcr · 07-02-2010, 20:19

All BB M customers with a modem should now be upgraded to the 10Mbit speed. I would see what Tech Support say

Kymmy · 07-02-2010, 20:20

What about [S] package?

BenMcr · 07-02-2010, 20:26

That would still be 2Mbit, but would obviously show on the bill as BB S rather than M or L

Peter_ · 07-02-2010, 21:07

Call Tech Support and they will send provisioning signals to the modem to give it the correct speed.

You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.

It's absolutely free.

Or call 0845 454 1111 from any other phone line.