Ping Jitter - Page 2

Sephiroth · 31-01-2010, 15:52

Quote:

Originally Posted by nvc

Not sure how to read this one atall so hope it's enough

First: Germany gameserver host: Verygames

Second: UK gameserver host: multiplay.co.uk
[COLOR="Silver"]

....

In the pathping to verygames.de, you didn't reach the destination. I did when I tried it. We both get the Request Timed Out at the same place - this is due to the hop served from the VM interconnect (IC) is set to reject pings addressed to it, except in your case it doesn't seem to want to go past the hop #6 (which should be as per hop #8 in your tracert to the same site). So I'm not sure it can all be put down to the VM network on the face of the evidence. That said, 24 ms RTT with the VM core switch at Leicester is a contributing factor. My figure is 11 ms. This is a sign that either your VM CMTS is congested or the switch at the core that gets you onto the backbone is congested. I can't tell which; we can't see the CMTS in your network - we only see it on the Motorola BSR.

In the pathping to multiplay.co.uk, the evidence of congestion is clearer IMO. The RTT is 38 ms this time with the Leicester core switch; on my system it's 19 ms (it will always vary - such is the internet). My best tracert ping RTT direct to the game site was 12 ms , worst was 45 ms. My pathping average was 37 ms. I can see now that my core is also congested since the pathping average RTT is now 34 ms.

I think you've got a case to make for VM 2nd line support (via the support newsgroup) to investigate congestion at the Leicester hub.

HTH.

nvc · 31-01-2010, 16:08

Thanks Sephiroth (i always fancied myself as a cloud), doing that now

nvc · 02-02-2010, 20:47

Spoken too them and they replied with;

> Hi Nvc,
>
> Looks like the networks team are already on to this one, a ticket has been
> raised with the reference of 1168067.

After speaking with customer service reps for 2-3 hours today (transfered too and from around 8 employees who had no idea what the definition of a 'support ticket reference number' was) all i could get out of them was money debited to the account and an "ongoing, don't know when it will be fixed" response. They havn't even added this support ticket to the virgin media status page on their website which is quite frankly, typical.

For the giggles, i've added a server monitor screenshot of the ping spike issues for future reference, it's of a UK wireplay.co.uk server, and so the results are not as bad as those such as from Germany, where routing seems to also play a major factor;

http://img690.imageshack.us/img690/5226/lolololc.jpg

webcrawler2050 · 03-02-2010, 01:07

Customers services won't have access to that ticket, probably assigned to 3rd line and or networks..

Arj12 · 03-02-2010, 02:04

Hey did you say there is congestion on the Leicester Hub? I've been having problems with huge pings and varying internet speeds (5-12Mb and i pay for 20Mb). Apparently there is some work going on at the Leicester hub due to the analogue being switched off. Hopefully they'll add some more capacity while they're at it!

nvc · 03-02-2010, 11:11

Quote:

Originally Posted by Arj12

Hey did you say there is congestion on the Leicester Hub? I've been having problems with huge pings and varying internet speeds (5-12Mb and i pay for 20Mb). Apparently there is some work going on at the Leicester hub due to the analogue being switched off. Hopefully they'll add some more capacity while they're at it!

Yeah apparantly, so you would hope they'd increase capacity indeed but nobody, including the "broadband specialist" over the phone, was able to give me any more detailed information.

If you fancy giving them a call for free on 150 (if you also have their phoneline), navigate to 'disconnection' and ask for a broadband specialist on the other end, perhaps you can get something out of them yourself, and if you give it a go, drop a reply on here and let me know the outcome mate.

pip08456 · 03-02-2010, 11:30

You'll get a more definative reply from the 2nd line support on the newsgroups who will be able to give you the fault/repair ticket number and expected resolution date.

nvc · 03-02-2010, 11:34

Quote:

Originally Posted by pip08456

You'll get a more definative reply from the 2nd line support on the newsgroups who will be able to give you the fault/repair ticket number and expected resolution date.

Or what this guy said :P

I requested they address my newsgroup response again through adding a 4th reply, because the guys on the phone couldn't give me anything

Ignitionnet · 03-02-2010, 17:44

nvc - these tickets go to networks then to planning. If they have no further information they have no further information. It can take weeks or months for capacity upgrades to be planned and completed it's not just a case of flicking a switch.

In short don't waste your time spending 2 - 2.5 hours on the phone to customer support, you are far better off asking the newsgroup guys if there have been any updates to the ticket.

It's not on the service status page as that only addresses high priority issues affecting a large number of customers, annoying as it may be localised congestion is neither high priority nor does it affect large numbers of customers. The fault affecting you nvc probably involves no more than 100 customers or so.

nvc · 04-02-2010, 20:30

Quote:

>>> Hi nvc,
>>> After further investigation the original fault under reference
>>> 1168067 for shep-cmts-11 cab 5/0/0 up stream 1, high utilisation
>>> will not be affecting you as you are on up stream 2. This is not
>>> affected by utilisation. You may have been moved to ease the
>>> congestion so it could possibly have been a fault. Does the issue
>>> continue for your self? Would you supply some more traces with the
>>> specific time these were executed so we may investigate further.
>>>
>>>
>>> --
>>> Kind Regards
>>> Pubert Butcher
>>> Virgin Media Technical Support
>>> http://status2.virginmedia.com/
>>> Please bottom-post when responding to aid viewing for all readers,
>>> thank you.
>>>
>>
>> It continues all day, every day, with some days being worse than
>> others. I've had the problem for one or two years where i am unable
>> to play online games because my opponents complain of warp or
>> "teleporting". Instead i receive a lot of abuse, usually swearing
>> towards me and they leave and I'm now sick of it. I honestly could
>> not care as much for download/upload speed, but rather the unstable
>> latency i receive for gaming. Thus the perfect gaming service
>> advertised on your website is not really as perfect as it should be
>> for me. It's almost as if the line is unstable or "old".
>> This is perhaps the most relevant print screen i can give you showing
>> how it effects online gaming performance for me, i have seen how they
>> are supposed to look and i know for a fact, it's not like this:
>>
>> http://img690.imageshack.us/img690/5226/lolololc.jpg - As you can
>> see, the ping is completely unstable (green line) and jumps between
>> 20 and 80 for the entire duration, with some spikes up to 130. It's
>> the ping spikes that are the issue here and what has been annoying me
>> for several months.
>>
>> A lot more screenshots and ping path/tracert's can be seen in my first
>> response and the link to the cable forum post. However i have added
>> some as of 03-Feb-2001 at 7:45pm GMT below, as you will see i am
>> behind a router but i assure you, i have the same results without it
>> when going directly through the modem. Each time i do them they are
>> inconsistent and almost never give the same results. I just want my
>> line to be consistent so i can participate in online-games as
>> advertised and I'm sure you can finally find a fix for it so that my
>> ping times stay relatively equal. I've been on other virgin
>> connections and seen how good it can be so i hope you can help.
>> Thanks.
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>> 2 28 ms 7 ms 8 ms 10.141.108.1
>> 3 8 ms 27 ms 7 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 4 22 ms 27 ms 28 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 5 39 ms 12 ms 89 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 6 66 ms 24 ms 37 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 7 73 ms 44 ms 74 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 8 68 ms 45 ms 24 ms linx1.multiplay.co.uk [195.66.224.224]
>> 9 88 ms 15 ms 15 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>> 2 19 ms 9 ms 8 ms 10.141.108.1
>> 3 8 ms 17 ms 51 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 4 11 ms 7 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 5 12 ms 32 ms 33 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 6 87 ms 12 ms 29 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 7 40 ms 64 ms 33 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 8 15 ms 32 ms 23 ms linx1.multiplay.co.uk [195.66.224.224]
>> 9 21 ms 14 ms 24 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>>
>>
>> C:\Users\zro>tracert www.verygames.de
>>
>> Tracing route to www.verygames.de [77.111.207.90]
>> over a maximum of 30 hops:
>>
>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>> 2 55 ms 6 ms 26 ms 10.141.108.1
>> 3 8 ms 19 ms 9 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 4 28 ms 9 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 5 10 ms 81 ms 18 ms nth-bb-a-ae0-0.network.virginmedia.net
>> [62.253.1
>> 85.117]
>> 6 24 ms 26 ms 34 ms fran-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.81]
>> 7 * * * Request timed out.
>> 8 53 ms 37 ms * 20g.th2-1-6k.routers.chtix.eu
>> [213.251.130.13]
>> 9 32 ms * 46 ms 80g.gsw-2-6k.routers.chtix.eu
>> [213.186.32.162]
>> 10 30 ms 38 ms 31 ms gsw-3-m1.routers.chtix.eu
>> [213.251.190.52] 11 28 ms 29 ms 48 ms 77.111.207.90
>>
>> Trace complete.
>>
>>
>> ----------------------
>> ----------------------
>>
>>
>> THE NEXT TRACERTS ARE DONE AT 22:15GMT
>>
>> ----------------------
>> ----------------------
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 38 ms 7 ms 7 ms 10.141.108.1
>> 2 28 ms 28 ms 11 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 43 ms 9 ms 10 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 23 ms 33 ms 12 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 13 ms 24 ms 36 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 44 ms 41 ms 14 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 14 ms 59 ms 14 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 52 ms 14 ms 17 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 76 ms 26 ms 42 ms 10.141.108.1
>> 2 9 ms 9 ms 29 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 67 ms 82 ms 18 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 18 ms 32 ms 38 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 40 ms 23 ms 28 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 13 ms 16 ms 46 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 28 ms 39 ms 51 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 32 ms 15 ms 16 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 8 ms 45 ms 31 ms 10.141.108.1
>> 2 33 ms 8 ms 16 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 29 ms 19 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 14 ms 47 ms 23 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 31 ms 15 ms 38 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 14 ms 17 ms 41 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 48 ms 14 ms 30 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 16 ms 47 ms 16 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 35 ms 7 ms 10 ms 10.141.108.1
>> 2 51 ms 31 ms 20 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 9 ms 44 ms 26 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 28 ms 21 ms 29 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 44 ms 12 ms 32 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 21 ms 53 ms 15 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 179 ms 205 ms 204 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 43 ms 33 ms 31 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.multiplay.co.uk
>>
>> Tracing route to core1.multiplay.co.uk [85.236.96.22]
>> over a maximum of 30 hops:
>>
>> 1 18 ms 49 ms 56 ms 10.141.108.1
>> 2 8 ms 34 ms 36 ms
>> leic-core-1b-ge-300-635.network.virginmedia.net
>> [82.3.36.189]
>> 3 34 ms 37 ms 27 ms nth-bb-b-as6-0.network.virginmedia.net
>> [213.105.
>> 172.41]
>> 4 20 ms 46 ms 60 ms gfd-bb-a-ae2-0.network.virginmedia.net
>> [212.43.1
>> 63.177]
>> 5 31 ms 46 ms 45 ms gfd-bb-b-ae0-0.network.virginmedia.net
>> [213.105.
>> 172.6]
>> 6 15 ms 57 ms 42 ms redb-ic-1-as0-0.network.virginmedia.net
>> [62.253.
>> 185.78]
>> 7 25 ms 41 ms 32 ms linx1.multiplay.co.uk [195.66.224.224]
>> 8 67 ms 45 ms 40 ms www1.multiplay.co.uk [85.236.96.22]
>>
>> Trace complete.
>>
>> C:\Users\zro>
>
> Hi NVC,
>
> I have been looking voer the trace results above, and the packet loss
> seems to be happening when you are off the Virgin Media network. I would
> recommned maybe seeing if the game you are playing has other server
> options for you to use, as the German based server seems to be the one
> causing the most issues, but the multiplay.co.uk server seems to be
> responding well most of the time.
>
>
> --
> Kind Regards
> Paul Morris
> VirginMedia Technical Support
> http://status2.virginmedia.com/
>

I can assure you that it is not specific server host related, this happens
to all servers; i will do some more;

C:\Users\zro>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 14 ms 15 ms 9 ms 10.141.108.1
3 26 ms 8 ms 24 ms
leic-core-1b-ge-300-635.network.virginmedia.net
[82.3.36.189]
4 9 ms 28 ms 50 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
5 13 ms 38 ms 59 ms tele-ic-1-as0-0.network.virginmedia.net
[62.253.
184.2]
6 23 ms 21 ms 13 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 12 ms 11 ms 13 ms 212.58.238.129
8 15 ms 48 ms 36 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 77 ms 15 ms 29 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

77ms on hop 9, 50ms on hop 4, 59 ms on hop 5... now if i do the same tracert
again

C:\Users\zro>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 18 ms 31 ms 7 ms 10.141.108.1
3 9 ms 25 ms 23 ms
leic-core-1b-ge-300-635.network.virginmedia.net
[82.3.36.189]
4 33 ms 27 ms 12 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
5 12 ms 29 ms 38 ms tele-ic-1-as0-0.network.virginmedia.net
[62.253.
184.2]
6 12 ms 39 ms 27 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 10 ms 11 ms 12 ms 212.58.238.129
8 30 ms 29 ms 11 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 157 ms 31 ms 12 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

the majority of hops are lower, but hop9 has a 157ms... so again:

C:\Users\zro>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 7 ms 14 ms 23 ms 10.141.108.1
3 10 ms 21 ms 8 ms
leic-core-1b-ge-300-633.network.virginmedia.net
[82.3.36.185]
4 24 ms 9 ms 72 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
5 21 ms 43 ms 13 ms tele-ic-1-as0-0.network.virginmedia.net
[62.253.
184.2]
6 38 ms 38 ms 38 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 11 ms 42 ms 11 ms 212.58.238.129
8 48 ms 12 ms 29 ms 212.58.239.58
9 50 ms 12 ms 44 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

Even in all of these where the average ping is low, it's the inconsistency
that is the issue, for example: hop 4 is virgin media:

4 24 ms 9 ms 72 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
4 33 ms 27 ms 12 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]
4 9 ms 28 ms 50 ms nth-bb-b-as6-0.network.virginmedia.net
[213.105.
172.41]

Why is it fluctuating so much?

---------------->IMPORTANT THING ABOUT THIS NEXT TRACERT IS THAT IT'S NOT
MINE, BUT IT'S VIRGIN MEDIA, POSTCODE: ws10<------------------

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 23 ms 10.19.136.1
3 18 ms 9 ms 8 ms osr01wals-ge19.network.virginmedia.net
[80.3.159.17]
4 14 ms 13 ms 34 ms osr02wolv-tenge73.network.virginmedia.net
[62.30.254.73]
5 13 ms 13 ms 14 ms win-bb-b-ae5-0.network.virginmedia.net
[212.43.163.245]
6 14 ms 13 ms 13 ms win-bb-a-ae0-0.network.virginmedia.net
[213.105.172.161]
7 15 ms 25 ms 16 ms gfd-bb-b-so-100-0.network.virginmedia.net
[213.105.172.130]
8 16 ms 16 ms 17 ms redb-ic-1-as0-0.network.virginmedia.net
[62.253.185.78]
9 16 ms 33 ms 18 ms 212.58.239.249
10 18 ms 17 ms 17 ms 212.58.238.149
11 18 ms 34 ms 17 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
12 18 ms 19 ms 19 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

This is how i want mine, perfect for gaming and no fluctuations. Can you
make mine like that?

nvc · 04-02-2010, 23:20

Quote:

Hi NVC,

The traceroutes that you've displayed all seem to be coming back as we would
expect, you will occasionally get spikes in latency, and the spikes you've
posted by and large seem to be occurring outside the Virgin Media network.
As a result I do not see what we can do to provide you with lower latency
100% of the time.

I don't know what to do?

---------- Post added at 22:20 ---------- Previous post was at 22:10 ----------

> Hi NVC,
>
> The traceroutes that you've displayed all seem to be coming back as we
> would expect, you will occasionally get spikes in latency, and the spikes
> you've posted by and large seem to be occurring outside the Virgin Media
> network. As a result I do not see what we can do to provide you with lower
> latency 100% of the time.
>
>
> --
> Kind Regards
> Peter Rafe
> Virgin Media Technical Support
> http://status2.virginmedia.com/
> Please bottom-post when responding to aid viewing for all readers, thank
> you.
>
>

I can sort of understand what you're saying, but at the same time i have had
this unstable ping for months, now and then it gets considerably worse and
it's definitely an issue with my broadband connection because i these spikes
surely cannot be normal - the second tracert of postcode WS11 was stable and
that was also a virgin media connection, why is mine nothing like that? I'm
not expecting my latency to be lower, just to be stable and not fluctuate by
80ms.

Thanks

Sephiroth · 04-02-2010, 23:47

We don't know anything about the WS11 traceroute. Time of day? What would repeated WS11 tracerts show? The internet varies from second to second, never mind minute to minute. Same in the VM network.

There are doubtless UK areas where performance differs - but you'd need to prove that WS11 was perfect at all times for your particular case to stand up.

The VM guys are right - in general your pings are poorer outside VM's network. This is where tracert is an inexact art. It's your gaming experience that's going wrong and the data that moves is very different from the tracert data.

I believe your attack needs to be based on a demand that VM lives up to its advertising or that they should stop advertising what they can't deliver and compensate you accordingly.

webcrawler2050 · 05-02-2010, 13:16

Personally, I think this is a routing issue. All your pings are decent. As are your traceroutes. I think you need to provide more information, pings and traces throughout the day, 5 or so every hour from 9AM - 9PM

The VM guy is right, I am afraid, it goes off Network, the next step is to look at the gameserver providers, confirm their routing/kit etc etc..

musetv · 05-02-2010, 15:41

I can see from what has been posted it looks like its not virgin medias problem but i have this problem and it doesnt matter what server or what time of day the same thing happens. I also know others in other parts of the country who i play with that get perfectly stable ping on virgin media. Just seems to be a select few such as me and nvc.

nvc · 05-02-2010, 19:55

Everything aside, i've just returned from a trip to my relatives house (less than 1 mile away), here are his tracert results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms 10.251.80.1
2 7 ms 7 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 5 ms 5 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 7 ms 7 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 13 ms 13 ms 14 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 15 ms 13 ms 13 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 14 ms 13 ms 38 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 17 ms 17 ms 15 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 5 ms 6 ms 6 ms 10.251.80.1
2 6 ms 5 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 6 ms 6 ms 6 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 8 ms 7 ms 11 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 16 ms 15 ms 16 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 16 ms 16 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 16 ms 16 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 15 ms 17 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 5 ms 5 ms 5 ms 10.251.80.1
2 6 ms 6 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 20 ms 6 ms 6 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 6 ms 8 ms 7 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 13 ms 13 ms 14 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 14 ms 15 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 15 ms 13 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 18 ms 22 ms 18 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 6 ms 5 ms 10.251.80.1
2 6 ms 7 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 6 ms 5 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 7 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 14 ms 13 ms 15 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 14 ms 23 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 15 ms 14 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 18 ms 18 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms 10.251.80.1
2 6 ms 6 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 7 ms 6 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 9 ms 7 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 12 ms 13 ms 13 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 15 ms 15 ms 14 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 15 ms 16 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 16 ms 17 ms 17 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms 10.251.80.1
2 6 ms 5 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 11 ms 6 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 8 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 14 ms 13 ms 14 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 15 ms 16 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 16 ms 14 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 17 ms 16 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 7 ms 7 ms 5 ms 10.251.80.1
2 7 ms 6 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 5 ms 9 ms 6 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 7 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 13 ms 13 ms 13 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 15 ms 15 ms 16 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 14 ms 15 ms 13 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 19 ms 21 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 6 ms 6 ms 10.251.80.1
2 7 ms 7 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 7 ms 5 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 8 ms 7 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 14 ms 14 ms 13 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 15 ms 14 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 13 ms 14 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 17 ms 19 ms 17 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>

---------- Post added at 17:13 ---------- Previous post was at 17:09 ----------

and here are mine, to the same website:

>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 15 ms 35 ms 7 ms 10.141.108.1
>>>> 3 74 ms 26 ms 29 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 11 ms 13 ms 47 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 15 ms 16 ms 57 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 17 ms 31 ms 18 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 41 ms 51 ms 47 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 76 ms 45 ms 44 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 8 ms 25 ms 37 ms 10.141.108.1
>>>> 3 33 ms 7 ms 33 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 16 ms 38 ms 12 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 16 ms 27 ms 33 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 45 ms 36 ms 73 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 17 ms 18 ms 25 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 52 ms 66 ms 19 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 36 ms 16 ms 39 ms 10.141.108.1
>>>> 3 7 ms 10 ms 59 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 13 ms 12 ms 54 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 36 ms 37 ms 35 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 49 ms 21 ms 68 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 36 ms 34 ms 16 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 53 ms 45 ms 18 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 28 ms 10 ms 38 ms 10.141.108.1
>>>> 3 8 ms 9 ms 7 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 84 ms 12 ms 20 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 176 ms 61 ms 17 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 41 ms 18 ms 45 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 18 ms 18 ms 19 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 26 ms 24 ms 56 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>
>>>
>>> Hi nvc,
>>>
>>> Can you perform them tests without your router connected please. That
>>> we we can get a better understanding of what the issue is.
>>>
>>>
>>> --
>>> Kind Regards
>>> Paul Morris
>>> VirginMedia Technical Support
>>> http://status2.virginmedia.com/
>>>
>>
>> As i say though, packet loss seems to be at zero. It's just this unstable
>> latency that is the issue. Below are more tracerts and a pathping with
>> the router disconnected, and the pc connected directly to the internet.
>> You can visually see the instability in the following print screen, taken
>> 1/2 days ago of a server monitor:
>> http://img690.imageshack.us/img690/5226/lolololc.jpg
>>
>> If you cannot solve it (for whatever reason), what would be the response
>> to the question regarding 50mb and seeing whether D3 would solve the
>> issues i'm facing?
>>
>> Thanks as always.
>>
>>
>>
>> 05 February 2010 - 15:00 - TRACERT
>> ----------------------------------
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 9 ms 45 ms 24 ms 10.141.108.1
>> 2 25 ms 7 ms 17 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 14 ms 34 ms 39 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 23 ms 41 ms 44 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 23 ms 17 ms 37 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 17 ms 35 ms 81 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 19 ms 47 ms 17 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 8 ms 7 ms 8 ms 10.141.108.1
>> 2 8 ms 7 ms 24 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 103 ms 20 ms 29 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 214 ms 24 ms 87 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 17 ms 18 ms 41 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 33 ms 26 ms 17 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 25 ms 36 ms 44 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 28 ms 13 ms 31 ms 10.141.108.1
>> 2 7 ms 25 ms 14 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 15 ms 10 ms 11 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 55 ms 61 ms 34 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 42 ms 46 ms 15 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 19 ms 25 ms 33 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 25 ms 17 ms 25 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 17 ms 25 ms 28 ms 10.141.108.1
>> 2 32 ms 13 ms 25 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 13 ms 40 ms 10 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 26 ms 24 ms 40 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 19 ms 62 ms 26 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 45 ms 18 ms 14 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 18 ms 18 ms 43 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 7 ms 7 ms 32 ms 10.141.108.1
>> 2 28 ms 14 ms 25 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 9 ms 11 ms 27 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 16 ms 26 ms 15 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 17 ms 16 ms 17 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 15 ms 17 ms 18 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 45 ms 28 ms 17 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 6 ms 15 ms 25 ms 10.141.108.1
>> 2 9 ms 19 ms 6 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 11 ms 73 ms 55 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 14 ms 17 ms 16 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 32 ms 20 ms 25 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 52 ms 57 ms 37 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 18 ms 37 ms 17 ms www.virginmedia.com [212.250.162.12]

---------- Post added at 18:55 ---------- Previous post was at 17:13 ----------

Finally spoke to a helpful guy over the phone

- They say my line is oversubscribed
- peter traceroute postcode is on shepshed exchange, i'm on leicester exchange, despite being within 1 mile of eachother
- original upgrades were supposed to be completed in january
- reason they are taking so long is because it's upgrade of the entire network there or something
- ETA on completion: 22march
- speaking to a UK broadband specialist called 'Steve' on Monday 16th!

Perhaps i can squeeze something more out of him on Monday