Compensation for service disruption

[Nedkelly]

Yes the levels are spot on do you know of anyone else in your street with the same problems 50 meg or 20 meg as these will be on the same bsr as you .As for the network parts of Leicesters network where from metro cable the Leicester cable and had not been upgraded no VM want all these old networks upgrading

[Arj12]

Nope, but the tech that came to "fix" my problem said that he had a lot of service calls in my areas all with the same problem so it doesn't look like it's just me!
Ahh, where I am is an ex-ntl area so they must be upgrading it all! Hopefully that will equate to a better service and perhaps better upload speeds (just been looking at the huddersfield and coventry trails!)

---------- Post added at 20:33 ---------- Previous post was at 20:32 ----------

I see your a VMtech so you know what your talking about!

PS, I got a samsung v+

[lowei]

Since i upgraded to 50 meg, Virgin have refunded me over £100.If you are not happy with your service ring or email virgin to complain.My personal favorite is, ask to cancel.Then explain what your problem is to them.Like the old saying, the customer is always right.

[Arj12]

The problem is I just recently negotiated a new 12 month with VM retentions and am currently in month 1 so threatening to cancel isn't going to get me anywhere!!

[lowei]

Try here.
https://help2.virginmedia.com/assets...intformCZ.html.
Iam still in a 12 month contract.

[broadbandking]

Remember this when you ring your on a upto 20Mb service not 20Mb all the time service.

[Arj12]

True but the whoel point of me going to VM is that they get very close to their advertised speeds. Up untill a few weeks ago that was fine but recently it's varied between 5-12Mb like i've said and I'm paying for a 20Mb connection. So I think I have a case against them

Sorry if it sounds like a bit of a rant it wasn't meant to!
Hey Lowei, what does that forum do and where does it go?
Thanks everyone for your help if I've forgotten to mention it

[lowei]

Originally Posted by broadbandking

Remember this when you ring your on a upto 20Mb service not 20Mb all the time service.

After i complained about the quality off my broadband i got a refund.Some people are so biast on this forum.

Hi arj12
The link i sent you is virgins own.

[Arj12]

Yup, I've checked it out and found the link through virgin as well
Did you fill the form out and they just gave you a refund?
I wonder how long it will be before they respond!
Just in two minds about ringing 150 or filling the form out!

[lowei]

Originally Posted by Arj12

Yup, I've checked it out and found the link through virgin as well
Did you fill the form out and they just gave you a refund?
I wonder how long it will be before they respond!
Just in two minds about ringing 150 or filling the form out!

Do both.Ring and email them.It was about 2 week after i emailed they rung me on my mobile to sort out compensation

[Arj12]

Will do! Almost finished filling out the form now but I'm just wondering which department to go through for compensation. Eg, customer retentions or faults.

[broadbandking]

Originally Posted by lowei

After i complained about the quality off my broadband i got a refund.Some people are so biast on this forum.

Hi arj12
The link i sent you is virgins own.

I am not baist I was merely pointing out for the pennys we pay for broadband you can't expect 20Mb all the time, if you want that you need a leased line which is 1:1 ratio, then you'll see how much you'll have to pay.

Don't think for one moment that I think getting 5-12Mb is right just don't think he will get alot of money as Virgin sell a upto service.

The best situation for the op would be to complain to get the service working correctly not just to keep getting money back as this will not solve the issue.

---------- Post added at 21:46 ---------- Previous post was at 21:45 ----------

Originally Posted by Arj12

Will do! Almost finished filling out the form now but I'm just wondering which department to go through for compensation. Eg, customer retentions or faults.

Faults or customer services, customer relations are for disconnections only not to get money back.

[lowei]

Originally Posted by Arj12

Will do! Almost finished filling out the form now but I'm just wondering which department to go through for compensation. Eg, customer retentions or faults.

Try and ring on a week day between 8:00 and 17:00 i think,So you get to speak to someone with a English accent,and not there Indian call center.

[Arj12]

Ah thank you for the clarification broadbandking. How do you get to customer services?

[broadbandking]

150 they are the ones who deal with billing and upgrade/downgrades