BBC HD Subtitles

kit1cat · 26-11-2009, 13:43

Tried to watch the new series Paradox on BBC HD Tuesday night, subtitles where way behind the spoken word. Switched back to BBC 1, no problems.

Is it a problem with Virgin or BBC HD? Any one else notice this problem?

There is no problems with subtitles on Living HD, it appears to be just a problem with BBC HD.

MrWright · 26-11-2009, 17:28

Yeah, it happened to me before on my old Virgin HD box, but when the new Samsung box replaced it, the subtitles on BBC HD disappear. I am sure people have the similar problem as what you have just said.

kit1cat · 26-11-2009, 19:37

Quote:

Originally Posted by MrWright

Yeah, it happened to me before on my old Virgin HD box, but when the new Samsung box replaced it, the subtitles on BBC HD disappear. I am sure people have the similar problem as what you have just said.

Thanks for reply, nice to know I am not the only one to have this problem.

I wonder if the problem is with virgin or BBC HD?

MrWright · 26-11-2009, 20:48

I believe it is to do with Virgin cos when I checked BBC HD with subtitles on my freesat box, no problem at all.

kit1cat · 26-11-2009, 21:08

Thanks again.

bensden · 27-11-2009, 20:31

Quote:

Originally Posted by MrWright

Yeah, it happened to me before on my old Virgin HD box, but when the new Samsung box replaced it, the subtitles on BBC HD disappear. I am sure people have the similar problem as what you have just said.

New to Virgin & can't get subtitles High def., I Have the new Samsung V+ is this why ?

Would I get them with a SA box ? Really need them as Hearing not very good at all.

I have looked for an option to turn on HD subtitles but no success.

I can get them in SD viewing.

kit1cat · 27-11-2009, 20:49

I have the SA virgin + box and get subtitles on BBCHD and Living HD, but on BBCHD they are a good 10 secs behind the spoken word. Probably not a problem if your hearing is very bad.

bensden · 27-11-2009, 21:24

Quote:

Originally Posted by kit1cat

I have the SA virgin + box and get subtitles on BBCHD and Living HD, but on BBCHD they are a good 10 secs behind the spoken word. Probably not a problem if your hearing is very bad.

Thanks for the reply, I really like the speed of the samsung, So don't really want to change box( thats even if they would). Would like to know if it is possble to get subtitles on HD channels on my existing box. anyone know ?

MrWright · 27-11-2009, 21:50

Bensden, so far I know Living HD is the only HD channel that has subtitles on the new Samsung box. Anyway, I contacted the Virgin technical support team today to report this issue, they will contact me via the email in 3-5 days. Hopefully, they can get it sorted.

bensden · 27-11-2009, 22:33

Quote:

Originally Posted by MrWright

Bensden, so far I know Living HD is the only HD channel that has subtitles on the new Samsung box. Anyway, I contacted the Virgin technical support team today to report this issue, they will contact me via the email in 3-5 days. Hopefully, they can get it sorted.

Thanks for your help, I will keep my eye on this thread, for any updates.

MrWright · 11-12-2009, 17:26

They haven't sent me an e-mail yet, will contact the Virgin team again.

kit1cat · 21-12-2009, 20:51

Quote:

Originally Posted by MrWright

They haven't sent me an e-mail yet, will contact the Virgin team again.

Any reply from Virgin?

MrWright · 28-12-2009, 13:50

Sorry for the delay. Virgin engineer will attend my house on this Thursday to sort out the subtitles problem, fingers crossed that he can get it sorted.

kit1cat · 28-12-2009, 18:32

Quote:

Originally Posted by MrWright

Sorry for the delay. Virgin engineer will attend my house on this Thursday to sort out the subtitles problem, fingers crossed that he can get it sorted.

Thanks for the reply. I will be very surprised if a home visit can solve the problem, every one who has replied to my posts have the same problem, so I can't see it being a local issue. Will be interesting to hear what the engineer says.

I had a phone call from Virgin today, they have logged the problem against my account and will look into it and asked that any one with this problem to contact Virgin, the more complaints they get the better the chance of a fix. The woman said she had tried the subtitles and had noticed the problem.

spiderplant · 28-12-2009, 19:45

Sending a tech to your house is a waste of time. It's a problem with the broadcast. The VM engineering team are well aware of the problem, but I'm not sure when it will be fixed.