Complaints to Virgin Media. How not to do it.

[Welshchris]

i beg to differ depending how long the problem has gone on for and how incompitant the staff are.

[Peter_]

Originally Posted by Welshchris

i beg to differ depending how long the problem has gone on for and how incompitant the staff are.

Violence never resolves anything all it does is escalates it beyond your control.

[Welshchris]

i stand by what i said, if the guy had spoken to me like that i would have done what i said i would have. If he doesnt want to do his job thats fine, but he shouldnt take a half hearted approach and take out bad days on customers ringing up to do what Virgin have asked them to do.

[Toto]

Originally Posted by Welshchris

i stand by what i said, if the guy had spoken to me like that i would have done what i said i would have. If he doesnt want to do his job thats fine, but he shouldnt take a half hearted approach and take out bad days on customers ringing up to do what Virgin have asked them to do.

Oh dear, I feel an angry moment coming on myself.

[Welshchris]

Originally Posted by Toto

Oh dear, I feel an angry moment coming on myself.

im just stating how i feel.

[Stuart]

Originally Posted by Welshchris

i beg to differ depending how long the problem has gone on for and how incompitant the staff are.

If the staff are incompetent, you complain to the management. You do not threaten or abuse the staff.

In fact, abuse can be counter productive, as most companies advise their staff not to deal with abusive people..

[Sirius]

Originally Posted by Welshchris

i remember a guy in cardiff many years ago was having problems with his bills and NTL at the time was promising to refund on the next bill and it went on and on for months and one day he had his bill and had a bad day and went to the main office in Cardiff and grabbed an employee by his throat and dragged him over the desk and said he wasnt leaving till it was sorted lol...

What Virgin doesnt realise that the lack of customer service and support can cause people to snap mentally in an already stressful life and some members of staff just dont want to help or do their jobs.

I would have pressed charges for assault simple as that, Then claimed from the person who attacked me for my counselling and for the lose of work and pay due to the fear of being attacked by customers, All because i was attacked by him.

Originally Posted by Welshchris

So as i said some people just dont want to do their jobs and make it difficult and this is why people do snap.

What a delightful euphemism for 'commit assault'.

Child and tantrum spring to mind.

There is no excuse for abuse, either verbal or physical when dealing with a company or service. That person is not the entity known as *company name*

[Digital Fanatic]

Originally Posted by xocemp

Child and tantrum spring to mind.

There is no excuse for abuse, either verbal or physical when dealing with a company or service. That person is not the entity known as *company name*

Hear Hear!

---------- Post added at 18:08 ---------- Previous post was at 18:05 ----------

Originally Posted by Welshchris

i remember a guy in cardiff many years ago was having problems with his bills and NTL at the time was promising to refund on the next bill and it went on and on for months and one day he had his bill and had a bad day and went to the main office in Cardiff and grabbed an employee by his throat and dragged him over the desk and said he wasnt leaving till it was sorted lol...
What Virgin doesnt realise that the lack of customer service and support can cause people to snap mentally in an already stressful life and some members of staff just dont want to help or do their jobs.

Disgusting behaviour! There is NO excuse for that! I'm not sure why you find it funny either Chris!

[Welshchris]

At the end of the day if these firms actually listened to their customer base they wouldnt get things wrong over and over and over and over and over. Yes maybe once, or twice but not repeatingly. All thats needed is some staff that know what they are doing and want to be there.

---------- Post added at 18:22 ---------- Previous post was at 18:19 ----------

Originally Posted by Stuart C

If the staff are incompetent, you complain to the management. You do not threaten or abuse the staff.

In fact, abuse can be counter productive, as most companies advise their staff not to deal with abusive people..

he was the one that was abusive with me to start with, i asked to speak to the person i was dealing with and was refused hence i wasnt getting anywhere.

I still standby what i did and will do it again if need be to get my point across when i know what im doing to be right when i was asked by the firm to do so in the first place and some idiot cant be bothered to do his job.

My dad once asked for compensation for being without service for 9 days. He was told it would come off on the next bill and didnt. He contacted customer services and they said it would then come off the next bill and again it didnt. 2 Months later my dad contacted and asked to speak to a manager and the manager said that my dad was argumentative, petty and pathetic for asking for compensation for such a small period.

[Welshchris]

Exactly chris, some staff bring it on themselves by their attitude towards customers.

[Russ]

That still does not justify assault.

[Peter_]

Originally Posted by Welshchris

Exactly chris, some staff bring it on themselves by their attitude towards customers.

Assault is assault no matter how you try to dress it up and anyone behaving in such a way should be prosecuted and jailed for it.

Also if it is an assault on a person in the communications industry as you have advocated then you should be blacklisted from getting any services from another company.

Which would leave you pretty much isolated without internet access and the only TV available to you would be Freeview.

I think that would be an adequate and fair punishment.