Service Outage in NW London?

crazyronnie · 05-11-2009, 10:40

My broadband and cable tv just stopped working. Anyone know if theres a problem in the NW9 area?

bomber_g · 05-11-2009, 12:40

Fibre and power grid cabling has been damaged - this aint likely to be fixed for a while due to the power cables that are broken making it unsafe for Virgin Techs to get in and fix it

Zee · 05-11-2009, 13:01

Where is NW9? Mill Hill? Im in Edgware and not affected, its about 2 minutes walk away from NW9.

bomber_g · 05-11-2009, 14:31

apparently it's NW9, HA3, HA9, HA0 that are affected - although that's not to say EVERYONE in that area will be, it depends on whether their on the broken cable or not.

don't suppose anyone know's whats caused this?

crazyronnie · 05-11-2009, 15:57

Thanks for the info guys. Its a good thing i've got tethering on my iphone.

Pierre · 06-11-2009, 08:14

Quote:

Originally Posted by bomber_g

apparently it's NW9, HA3, HA9, HA0 that are affected - although that's not to say EVERYONE in that area will be, it depends on whether their on the broken cable or not.

don't suppose anyone know's whats caused this?

An EDF power cable has exploded taking out several VM cables.

VM have to wait until EDF have made their cables safe before they start on theirs

crazyronnie · 06-11-2009, 10:00

Quote:

Originally Posted by Pierre

An EDF power cable has exploded taking out several VM cables.

VM have to wait until EDF have made their cables safe before they start on theirs

Does anyone have an ETA on this as its coming up to 24 hours without digital services.

Peter_ · 06-11-2009, 10:07

The is no update as yet here is the link to the fault on Outage page http://status-cable.virginmedia.com/...ticket=1119355

If the has been a major issue with electricity then the area must be made safe for engineers to be able to repair the cabling first.

Is your broadband as important as someones life, I think not and it will be fixed as soon as it is safe to do so.

crazyronnie · 06-11-2009, 10:10

Quote:

Originally Posted by Moldova

The is no update as yet here is the link to the fault on Outage page http://status-cable.virginmedia.com/...ticket=1119355

If the has been a major issue with electricity then the area must be made safe for engineers to be able to repair the cabling first.

Is your broadband as important as someones life, I think not and it will be fixed as soon as it is safe to do so.

Drop the attitude all i asked was if there was an ETA on the fix i never said my broadband was more important than someones life.

Peter_ · 06-11-2009, 10:16

Quote:

Originally Posted by crazyronnie

Drop the attitude all i asked was if there was an ETA on the fix i never said my broadband was more important than someones life.

I gave you the link and as yet no update as of 2033 last night and this is a Major Service Outage which normally has a SLA of 4 hours to fix but due to the electricity issue it will be longer.

I have great respect for electricity and know it dangers especially at high voltages, so sorry if my post was a bit abrupt.

dcclanuk · 07-11-2009, 10:13

All working now. Very annoyed, but it would be nice if VM re-imbursed the customers for the loss of service in some way- more than the 2 days worth of disruptions worth. But knowing VM, we won't even get the 2 days worth of service refunded.

I won't even bother trying to get the Â£2/Â£3 back. My time is more valuable than that, as it is not worth the possible hours of hassle. I say hours, as I know someone that tried to call Tech Support, but after being told "30 mins wait" 3 times, as soon as the call reaches 1 hour, it disconnects automatically, so they wasted 3 hours. After that they just phoned retentions and cancelled all their services. Good going VM!

Vraj · 07-11-2009, 10:49

Quote:

Originally Posted by dcclanuk

All working now. Very annoyed, but it would be nice if VM re-imbursed the customers for the loss of service in some way- more than the 2 days worth of disruptions worth. But knowing VM, we won't even get the 2 days worth of service refunded.

I won't even bother trying to get the Â£2/Â£3 back. My time is more valuable than that, as it is not worth the possible hours of hassle. I say hours, as I know someone that tried to call Tech Support, but after being told "30 mins wait" 3 times, as soon as the call reaches 1 hour, it disconnects automatically, so they wasted 3 hours. After that they just phoned retentions and cancelled all their services. Good going VM!

Nirav is it working at your place? At my place it's still not working.

Ane te mane olkhyo? :p

crazyronnie · 07-11-2009, 11:55

still not working at mine either

dcclanuk · 07-11-2009, 16:07

Quote:

Originally Posted by Vraj

Nirav is it working at your place? At my place it's still not working.

Ane te mane olkhyo? :p

LoL haa "olkhyo"! All working here. Parin was the one that called for 3 hours looool. He was bare annoyed..... me too!

Vraj · 07-11-2009, 18:39

Quote:

Originally Posted by dcclanuk

LoL haa "olkhyo"! All working here. Parin was the one that called for 3 hours looool. He was bare annoyed..... me too!

Naa nathi olkhyo haji wrong number lagi gayo. lolz I am from BwT :p

Btw Still Broadband not working