People affected by modem ready light going off, post here! - Page 5

pointy shadow · 04-11-2009, 12:33

Quote:

Originally Posted by Welshchris

ur joking right?

No. Was asking in the faint hope that you would be able to get my services provisioned at the head end.

Welshchris · 04-11-2009, 12:43

Quote:

Originally Posted by pointy shadow

No. Was asking in the faint hope that you would be able to get my services provisioned at the head end.

i cant even get them to sort out my problems at the head end even though they know thats where they are lol.

**Chris** · 04-11-2009, 12:44

Quote:

Originally Posted by Welshchris

im entitled to an opinion and that is mine

I gathered. And I am entitled to the opinion that your opinion is a billowing cloud of bottom breath, steeped in odious generalisations and a refusal to accept the facts that are laid before you, time and time again, in multiple threads all over this forum.

If you want to believe that VM are staffed entirely by hopeless incompetents whose mission in life is to take your cash and then shaft you with a poor excuse of a service, what does it say about you that you sit there and let them? Why haven't you migrated your service to someone else?

pointy shadow · 04-11-2009, 13:01

Quote:

Originally Posted by Welshchris

i cant even get them to sort out my problems at the head end even though they know thats where they are lol.

Thanks

Looks like its another hour of waiting on the phone tonight

Sephiroth · 04-11-2009, 13:03

Quote:

Originally Posted by Chris

I gathered. And I am entitled to the opinion that your opinion is a billowing cloud of bottom breath, steeped in odious generalisations and a refusal to accept the facts that are laid before you, time and time again, in multiple threads all over this forum.

If you want to believe that VM are staffed entirely by hopeless incompetents whose mission in life is to take your cash and then shaft you with a poor excuse of a service, what does it say about you that you sit there and let them? Why haven't you migrated your service to someone else?

I think that rant's OTT - especially when handed down by a Team Member who enjoys unique privileges on this forum.

The rest of us are never shy of telling someone they're talking crap and WelshChris isn't seriously on the receiving end of such.

He is exasperated at his problems and a lot of people, I'm sure' have considerable sympathy for him and feel lucky not to be languishing in Swansea (perhaps for more than one reason!).

That's my opinon to which I'm also entitled.

**Chris** · 04-11-2009, 13:20

Yes, it is your opinion, and you're entitled to it, and I am entitled to mine. It is well-known that individual team members at Cable Forum all started their time here as regular members and continue to post as regular members whenever they have an opinion to share. There's nothing remotely privileged about it and we do not 'hand down' our opinions like judgements from on high.

Chris has chosen to make some unpleasant generalisations about the standard of VM's Customer Service reps based on his own personal experience of dealing with his modem ready light issue. He may be frustrated and he may wish to express that frustration in such a way, but nobody's opinion is sacrosanct. If they post it up here, they are inviting comment on it.

04-11-2009, 13:24

A lot of handbags get swung around these parts lately, one is afraid to comment

Sephiroth · 04-11-2009, 13:37

Quote:

Originally Posted by theoldbill

A lot of handbags get swung around these parts lately, one is afraid to comment

I'm not and please don't you be.

pointy shadow · 04-11-2009, 13:41

Is Chris a Virgin employee then?

I really need to speak to someone that understands my issue as opposed to someone that struggles with English never mind the issue.

I think that WelshChris', my friends and my problem relates to the Indian call centres and not the UK call centres. I am pretty sure that if my call was routed to the UK then they would have resolved it or at the very least made sure that my services were not disconnected till the engineer comes on Saturday.

**Chris** · 04-11-2009, 13:44

No, I'm not.

pointy shadow · 04-11-2009, 14:06

Damn, Thanks anyway

Mr.A.2009 · 04-11-2009, 15:27

Typical.

An engineer was supposed to come out today but VM rescheduled.

This has been the longest I've stayed online for the passed 2 days ( A whooping 10 minutes ) CS have been no help at all.

On top of that, if had my phone line installed on said date, i would maybe have spoken to someone helpful. But since i have to pay to phone CS, I'll have to wait for an emailed response.

bomber_g · 04-11-2009, 15:59

I think this thread should be moved to the general ranting about VM section...

do we have one? how about we just delete the thread instead.

ready light flashing means the modem is not sync'd up correctly and can't get the required settings to work - ie IP, gateway IP and a number of other things

you might as well have a thread that says 'everyone who is having some sort of problem with their connection - post details here as it is probably related'

Welshchris · 04-11-2009, 17:38

Quote:

Originally Posted by Chris

If you want to believe that VM are staffed entirely by hopeless incompetents whose mission in life is to take your cash and then shaft you with a poor excuse of a service, what does it say about you that you sit there and let them? Why haven't you migrated your service to someone else?

because my contract isnt up till end of dec...

markovts · 04-11-2009, 17:40

my problem is now fixed - well at least for the moment. it'll probably start to keel over again later tonight