People affected by modem ready light going off, post here! - Page 3

pointy shadow · 03-11-2009, 22:52

Well, I am currently posting this using my phone as a modem since the kind chap at the helpdesk sent a command to stop my internet. There was a command in the log about data being disabled by the provider and since then the light on the modem is off.

Engineer booked for Saturday but I know that its a network problem as my modem was getting the IP of 192.168.1.10 and it took a reboot to sort it out (well a dozen reboots last night) but since calling the helpdesk I have 0 chance of getting the internet working till the engineer calls.

I called back again and the result was basically "your modem is disabled and I cant turn it on. You have an engineer visit on Saturday."

Does Virgin monitor these forums at all? Never really had a prob with my internet from them but this has ****ed me off big time. Why didnt he just leave my connection alone rather than disable it?

I dont suppose there is a number that I can call to get a UK call centre?

applepie2100 · 03-11-2009, 23:10

I've been having the exact same issue tonight, helpdesk guys couldn't be less helpful and offered a technician booking for next Monday!

50meg connection in the Dumbarton area.

Shower of complete idiots.

Welshchris · 04-11-2009, 00:39

Virgin tech support do browse these forums yes but from experience they dont tend to take in whats actually happening. They just try and find excuses saying that its not connected or its a problem with your pc and not them and its like pulling teeth to get a confession its with them. It took over 3 months for them to confess the problem causing this problem with a lot of users here in Swansea is with their BSR and not peoples computer systems.

Feenix · 04-11-2009, 01:24

Hi. My Panasonic cordless phone has a flashing light on it, does this count? Also my microwave was flashing and beeping earlier. I think my beans were done, but I'm not sure.

04-11-2009, 01:57

theres always one isnt there

Feenix · 04-11-2009, 02:06

lol soz m8 :F

Welshchris · 04-11-2009, 03:33

until a few mins ago i hadnt had a disconnection for over 2 days, since Nov 2nd at 12:18am.

Now since 4:26 ive had two disconnections with this problem.

04-11-2009, 05:23

I had this at the weekend (flashing ready but internet access was fine) but I've just been moved onto a new ubr (1.1 config file now) so figured it was teething troubles.

Midlands - 20meg.

Sephiroth · 04-11-2009, 07:18

Quote:

Originally Posted by chris26engwales

theres always one isnt there

Feenix is spot on. This thread, though aspparently popular, is meaningless.

Raistlin · 04-11-2009, 07:29

Quote:

Originally Posted by Welshchris

Virgin tech support do browse these forums yes but from experience they dont tend to take in whats actually happening. They just try and find excuses saying that its not connected or its a problem with your pc and not them and its like pulling teeth to get a confession its with them.

Actually, from my experience (and from the experience of many others here), the VM support staff that do frequent the forum (of their own free will, and in their own free time), have helped a great many people with their issues. They're not obliged to help you, or anybody else, and I doubt that with an attitude like that you'll be getting much help from them here in the future.

This thread though is useless. The symptoms described by the OP could be caused by just about anything.

(Oh....and 'no', I don't work for Virgin Media.....)

**Chris** · 04-11-2009, 08:40

Quote:

Originally Posted by Welshchris

Virgin tech support do browse these forums yes but from experience they dont tend to take in whats actually happening. They just try and find excuses saying that its not connected or its a problem with your pc and not them and its like pulling teeth to get a confession its with them.

You're talking out of your bottom.

pointy shadow · 04-11-2009, 09:07

Well, the plot thickens.

5 other people in that I work with who stay in the same town as me are having the exact same problem. Two of those is on the 50 meg service and another 2 is on the 20 meg the same as me.

This is most certainly a network problem and not a modem problem.

Is there an 0845 number or any other number that will put me through to a UK call centre?

Thanks for your help.

markovts · 04-11-2009, 09:40

pointy - the only guy in the UK who apparently deals with technical issue's is a guy called [Mod Edit (Rob M): Removed], but you have to pre-book your time with him. he's only available if you phone to cancel because of the amazing technical support you get from the department who read from a script and have no technical knowledge whatsover.

you can however call 08454541111 and press option 2, and it'll take you DIRECTLY to a guy called [Mod Edit (Rob M): Removed] - aye i know, i laughed when he told me this was his direct number last night too.

it's pointless calling technical support, you never ever get the same reason twice, if your problems not on their script they don't know how to help you, and to get you off the phone they tell you to keep trying for 15 minutes and call back if it's still a problem.

i've had this problem for the past 2 days, and to be honest i've given up any hope of getting any help on it, even though sense dictates it's a area issue - but technical script.....sorry support, can't seem to grasp this.

Ignitionnet · 04-11-2009, 09:40

Pointy - engineer visit is the fastest way to resolve this in most cases, your modem is trapped in broken walled garden.

When this is fixed you may see an improvement - try a post to the newsgroups see if reprovisioning your existing modem would help.

In other news this thread is a mess, there's at least 3 distinct issues here none of which are related. Signal issues, walled garden / provisioning issues, modem problems, bleh.

Ian-Highlander · 04-11-2009, 09:46

Whilst I happily accept that the OP "could" be taken in many ways and attract a lot of false reports, I'm afraid I also have started experiencing the same issues in EXACTLY the same circumstances as described.

My connections (two at two different locations) have both been absolutely rock solid since installation and in the last few weeks I am seeing regular drops where the ready light starts flashing, a reboot of the modem usually resolves it (by the time I notice it), however the modem doesn't appear to keep trying to connect like they used to and only powering it off and on again resolves. Happened twice last night and again this morning.

Modem power levels are spot on, all connections are rock solid both in the box outside and internally but it still drops out every few hours and has only done this for the last few weeks.

I was about to phone Virgin and see if there was anything they could do, but thought I'd come here and have a read first to see if anyone else was being affected or if there was a wider issue (I don't come to this forum that often anymore). This is frustrating as usually, Virgin's service is absolutely rock solid where I am.