People affected by modem ready light going off, post here! - Page 2

02-11-2009, 08:37

/Pointless thread

**Chris** · 02-11-2009, 08:38

Quote:

Originally Posted by xocemp

/Pointless thread

/wishful thinking

Welshchris · 02-11-2009, 11:54

Quote:

Originally Posted by Moldova

This thread has been set out as a general thread not a thread specific to the kit being used as most people will be totally unaware of which kit they are connected to.

The are many more BSR's in use and I am not aware of any national issue with them and you state that the is a small group in your area affected by this issue you have.

Once again as above your issue is not the one Hazanko is talking about, he is posting a cover all thread for all flashing light faults which is an unreal and totally unworkable idea, because if all these faults were one and the same we would have an instant fix, but in the real world we would find the majority of these faults are not the same.

Phaps u should try telling that to ur network team. Your network team has stated that the problem isnt only affecting that in Swansea and due to the fact they are unaware of what the problem is or where it is on the BSR there is no fix. Software updates to the BSRs are due to be done in December in a hope to fix it but they dont know if it will.

02-11-2009, 20:55

Chris, dad was told today that it may help if they took him off the BSR and put him onto the UBR instead lol. I told him well if they did that and if he ever decided to upgrade to 50mb then he is going to be in the same position all over again.

Welshchris · 02-11-2009, 21:00

Sounds like Virgin, instead of getting to the heart of the problem they will avoid it and blame other things until things really start to go wrong.

Retrovertigo · 03-11-2009, 09:08

Well, not sure if it helps or not - but Manchester here and been affected the last 4 days running now. It has happened around midnight each time, apart from last night when it happened around 7:30pm.

I posted on the newsgroups and they said they saw problems on the network at the times I specified, but just told me to phone tech support next time it happens.

Thing is it corrects itself (of its own accord - resetting the modem doesn't help) after around 10 minutes - by which time no doubt I'd still be on hold, so not much use calling them about it at the moment.

Welshchris · 03-11-2009, 11:12

Retrovertigo i know what u mean about resetting the modem not helping. As ive stated before on here its been happening to me since August and i was told basically by 2 senior network engineers that i couldnt prove it was happening and i was a liar.

A Few days later one of their collegues was on a call out and witnessed the same thing where a modem wouldnt lockon for over 2hrs. Since then more and more people in Swansea have come forward with the same issue yet Virgin are dragging their feet saying its our computer thats the problem and nothing to do with the network and when they did admit it was a BSR issue they didnt know where the fault was and still dont know how to fix it.

joglynne · 03-11-2009, 11:26

Quote:

Originally Posted by Welshchris

Retrovertigo i know what u mean about resetting the modem not helping. As ive stated before on here its been happening to me since August and i was told basically by 2 senior network engineers that i couldnt prove it was happening and i was a liar.

A Few days later one of their collegues was on a call out and witnessed the same thing where a modem wouldnt lockon for over 2hrs. Since then more and more people in Swansea have come forward with the same issue yet Virgin are dragging their feet saying its our computer thats the problem and nothing to do with the network and when they did admit it was a BSR issue they didnt know where the fault was and still dont know how to fix it.

Not wanting to cause any offense but wouldn't it be more productive to open a thread that will deal with your specific issues rather than have your problem diluted by other flashing light/modem issues that this thread will attract due to it's title?

DDD · 03-11-2009, 15:49

Just adding that I'm also getting this problem, and have been discussing it with WelshChris as we both are in the same area.

Toto · 03-11-2009, 16:58

What's a BSR?

pointy shadow · 03-11-2009, 16:58

Just joined the forum as I am having the exact same problem in Renfrewshire.

I must have rebooted my modem about a dozen times last night due to this.

One thing that I have noticed when I cant connect to the internet is that the modem shows on my router with a 192.168.1.10 address instead of showing my actual external IP address.

Currently on hold to tech support just now.

Peter_ · 03-11-2009, 17:23

Quote:

Originally Posted by Toto

What's a BSR?

A Broadband Services Router

Toto · 03-11-2009, 17:27

Quote:

Originally Posted by Moldova

A Broadband Services Router

OK, thanks

Welshchris · 03-11-2009, 17:53

Quote:

Originally Posted by pointy shadow

Just joined the forum as I am having the exact same problem in Renfrewshire.

I must have rebooted my modem about a dozen times last night due to this.

One thing that I have noticed when I cant connect to the internet is that the modem shows on my router with a 192.168.1.10 address instead of showing my actual external IP address.

Currently on hold to tech support just now.

Good luck talking to tech support on the issue lol

---------- Post added at 18:53 ---------- Previous post was at 18:52 ----------

Quote:

Originally Posted by DDD

Just adding that I'm also getting this problem, and have been discussing it with WelshChris as we both are in the same area.

STILL no news from Virgin Suprise Suprise!

Ignitionnet · 03-11-2009, 19:46

Quote:

Originally Posted by xocemp

/Pointless thread