Caller Display "No Longer Available" after port - Page 2

prince_zeepress · 06-09-2009, 19:42

If you really want caller display why not switch to a VoIP phone service. They normally throw in caller display and other features as part of their standard package, as well as having call charges significantly less than Virgin.

AndyCalling · 06-09-2009, 20:44

Quote:

Originally Posted by prince_zeepress

If you really want caller display why not switch to a VoIP phone service. They normally throw in caller display and other features as part of their standard package, as well as having call charges significantly less than Virgin.

As I have a 20meg internet service from Virgin, I have traffic management. A VOIP service would eat in to that, it's not worth the trade off. Good idea for unmanaged 50meg lines, but I need a proper fixed phone line solution.

Any chance? That's the question I'm asking. The OP in this thread gives me hope as he is in area code 20 as I am, and he has seen CLID work on his phone for a while, even if Virgin Media seem unsure about the availability now. I'm hopeing the outcome of all this is CLID for me and the other area code 20ers as well.

prince_zeepress · 08-09-2009, 15:28

Depends on your usage.

According to my VoIP provider (Sipgate) a 1 hour call uses 70-80 Mb of bandwidth. So if you were on the 'phone continuously for the full 5 hours of the evening management period you would use 28% of your upstream quota & 11% of your downstream.

I've been using VoIP on my 10M connection for a couple of years now, and not found this a problem.

jamesmhunt · 20-10-2009, 10:50

Did either of you (sparky621 or AndyCalling) make any progress with this?

I too am pretty hacked off about this lack of caller display as is was (and is still) listed as available under 'Additional Calling Features' when you add the phone service to your basket on the VM website. "You can order these features once your service has been installed by calling 150 from your Virgin Media phone" - yeah right...

page3 · 28-10-2009, 09:04

This is one of the reasons we got a DECT/VOIP phone. On our VOIP account we get to choose our number and caller ID is included free. The Virgin number doesn't get used much now.

bikeman · 30-10-2009, 15:08

About 5 years ago, after porting my bt number to vm, I went round this loop with Vm cs being told again and again that cli was not available on my exchange. As an ex bt/mercury engineer I couldn't fathom why vm would say this since as a new operator I knew all their exchanges were capable of cli.

In the end I contacted an old colleague who worked for them and he enabled the cli directly on the exchange.

5 years later I got a letter from vm stating that there had been an administrative error and I should have been paying a monthly fee for cli and it was to be disabled.

Upon trying to get it acivated again of course vm cs once again said it wasn't available and as my friend no longer worked for them I couldn't get it reactivated.

Very annoying

Sooty Baxter · 30-10-2009, 17:46

That's completely bizarre! Are there any VM techs out there who could comment? Come to think of it, where [B]are[B]the VM exchanges? I know where my local BT one is in Brighton but not the VM...

weesteev · 03-11-2009, 07:58

Virgins Telephone exchange equipment is in the same site as their headend gear for broadband and CATV in most instances. You may find that you dont have one in your area but are fed from quite a distance away. The telephone architecture is very different to what BT provide.

As for the caller ID issues, send me your postcode and I will confirm whether you can get caller ID or not.

Thanks

Stephen

jamesmhunt · 03-11-2009, 15:32

Quote:

Originally Posted by weesteev

as for the caller id issues, send me your postcode and i will confirm whether you can get caller id or not.

br2 8dj

injuneer · 03-11-2009, 18:06

Quote:

Originally Posted by Sooty Baxter

That's completely bizarre! Are there any VM techs out there who could comment? Come to think of it, where [B]are[B]the VM exchanges? I know where my local BT one is in Brighton but not the VM...

The VM exchange for the Brighton area is in Portslade. In ex-Nynex areas the issue is with some of the street multiplexers not having the capability. Some of the original Nokia muxes can't do it. (although they're all obsolete now & probably reaching the end of their projected operational life as are the exchanges!). They're banking on VOIP services to replace it all (as are BT).

Sooty Baxter · 03-11-2009, 20:20

Hi Stephen
We are BN1 6EJ could you check for us?
Thanks

chrispy2000 · 25-11-2009, 17:41

This has been an on-going thing for years with Virgin, NTL and Cable & Wireless. There have been many threads about it.
There don't seem to be any sence in it. I live in one part of Peterborough and can't get it (though I was promised it in 6 months many years ago), but someone in a different area not 5 miles away can. And both of us have the same prefix code.
So work that out.

AlabasterLyn · 17-12-2009, 08:54

Quote:

Originally Posted by sparky621

Unfortunately I still don't have caller display and just to rub salt in the wounds I've just received my final BT bill. Ahh BT, who offer caller display to EVERYONE for FREE.
Of course caller display doesn't grab headlines like 50Meg broadband does it.

I've just been on the BT site as I am another VM customer who is so fed up of not being able to have Caller ID that I am contemplating going over to BT, at least for my phone. However it seems to say on the BT site that you pay Â£2.50 a month for Caller ID, was that an offer you had that has now finished

As I intend to keep all my other VM services, including the TV package does it mean I can still have free phone rental on my existing VM line but maybe change the number so that my BT line would get my current number

BenMcr · 17-12-2009, 09:00

Caller Display will be available to all VM customers by next year.

In fact in some areas where it was not previously avaliable, it now is.

So I would phone Virgin back and double check you can't get it.

AlabasterLyn · 17-12-2009, 09:45

Quote:

Originally Posted by BenMcr

Caller Display will be available to all VM customers by next year.

In fact in some areas where it was not previously avaliable, it now is.

So I would phone Virgin back and double check you can't get it.

Well apparently that isn't the case. I have just been on to CS and they did say some areas that had previously not had Caller ID now have it, but she cannot say for sure if the area I am in, which is an ex ntl/cable&wireless/jones cable will ever get it.

She then proceeded to offer me a free TV upgrade from L to XL and a Â£5 a month saving on my bill. After putting me on hold she came back to tell me it would actually cost me an extra Â£5 a month but I could have it for free for 2mths and then phone after that to cancel it. I can't say I was at all impressed as it's obviously just a ploy to get customers to get extra channels and then want to either keep them or to forget to phone them back to cancel. Just makes me more inclined to move away completely from VM