PC Guard Cock Up

wooly · 26-10-2009, 06:03

Hi Has anybody having the same problems as me
PC Guard gave me a new software update yesterday
This garbage is using up 500mb of ram and has reduced my computer to a crawl and is now the only
anti virus program that actually works like a very effective VIRUS!!
Would appreciate any help
Thanks
Dave

Peter_ · 26-10-2009, 06:20

Try turning off Identity Theft if no different call Tech Support after 0800 for help.

Tech Support is on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

26-10-2009, 08:34

Moldova, are you allowed to give out the removal tool ?

26-10-2009, 10:13

Quote:

Originally Posted by Quiet_news

Moldova, are you allowed to give out the removal tool ?

No.

But he could follow this guide.
http://community.virginmedia.com/t5/...-FAQ/td-p/8892

Peter_ · 26-10-2009, 12:26

Quote:

Originally Posted by xocemp

No.

But he could follow this guide.
http://community.virginmedia.com/t5/...-FAQ/td-p/8892

As xocemp said it is not allowed to be given out as it may cause issues if not guided by 2nd line, follow the link.

26-10-2009, 12:55

Quote:

Originally Posted by Moldova

As xocemp said it is not allowed to be given out as it may cause issues if not guided by 2nd line, follow the link.

.... I'm not going to argue with process

However, 2nd line give the link to it in the newsgroups

26-10-2009, 13:57

Quote:

Originally Posted by Quiet_news

.... I'm not going to argue with process

However, 2nd line give the link to it in the newsgroups

And they shouldn't be doing that either

Peter_ · 26-10-2009, 14:46

The link has previously been posted here in the past but would not advise anyone to use it without supervision, if you ring up and say that you ran the tool they may not deal with you.

26-10-2009, 15:34

Exactly, if these steps are carried out without support there will be a number of " I followed your advice and you screwed my PC/laptop"
So this is why advisers who post here are best steering clear of advice that could cause PC problems. If the official VM forum wishes to advise/post on fixes then on their own heads be it.

Mick Fisher · 26-10-2009, 17:49

Best thing is to steer clear of PCGuard in the first place.

26-10-2009, 17:51

I'm saying nothing

Bricktop · 26-10-2009, 18:29

if you get this abomination software off then install avast home edition, its free.

wooly · 27-10-2009, 10:17

The plot thickens
This morning I had to enter my Username and Password and it started to install more rubbish - The final screen is still stuck on my desktop (2 hours) and has not activated and I am about to close it - (Will keep you posted)
This is all the garbage now running
The Scanning process runs for about 15 mins before the program even loads using tons of memory and cpu and I cant even open my mails!! Runs all the time afterwards
Before this update only the advisor and the RPS ran
broadbandadvisore.exe 3,544k
ScanningProcess.exe 39,584k
BroadbandAdvisorComHandler.exe 1544k
SansAgent.exe 8832k
RpsSecurityAwareR.exe 6432k
RPS.exe 26,688k

Looking at these posts it looks a bit dodgy even uninstalling this rubbish but I deffo will be doing
Just trying closing that thing that is stuck on my screen now and am going to reboot

Thanks Guys back in a mo
Dave

Mick Fisher · 27-10-2009, 11:06

Geez what a mess.

Good luck with uninstalling it.

wooly · 27-10-2009, 11:20

Quote:

Originally Posted by Mick Fisher

Geez what a mess.

Good luck with uninstalling it.

Thanks Mick

Just going for it now -- Sick of it
Seems to do a scan now on each startup - Got better things to wait for
Never seemed to catch anything anyways - Every weekend when I do a trojan scan with RemoveIt I always get at least one 1
Dave

---------- Post added at 11:20 ---------- Previous post was at 11:20 ----------

Quote:

Originally Posted by Bricktop

if you get this abomination software off then install avast home edition, its free.

Thanks Mate - Have just downloaded it
Dave