XL BB 20 meg has dropped to 4 meg HP1 area - Page 2

Peter_ · 24-10-2009, 11:20

Quote:

Originally Posted by hemelvirgin

sorry,
what is the easiet way to copy/paste from the cmd window.
driving me nuts

If you are having problems try using this web based tool from Virginmedia which is easy to copy from.

http://tools.virginmedia.com/

Stabhappy · 24-10-2009, 11:20

Are you wireless by any chance? The wifi control app may have stated that you were running slow if there was wireless interference

hemelvirgin · 24-10-2009, 11:24

stm says it drops by 75% which would roughly equal what i am getting.BUT i can assure you we do not get near 7000MB !!!!!!
wife only e-mails etc ,no large d/loads

---------- Post added at 12:22 ---------- Previous post was at 12:21 ----------

NO the pc is lan connected to the router.
this is were the speed etc is chkd.

---------- Post added at 12:24 ---------- Previous post was at 12:22 ----------

thanks,
reading all this on my laptop which is wireless,now connected using a "n" usb finally arrived from VM(another story!!)

will check on main pc next to modem/router upstairs

back soon

Sephiroth · 24-10-2009, 11:27

Quote:

Originally Posted by hemelvirgin

sorry,
what is the easiet way to copy/paste from the cmd window.
driving me nuts

Run CMD as administrator if you're on Vista.

Then tracert www.bbc.co.uk > c:\fred.txt

The tracert will appear to hang but you can quit the CMD window after a few seconds and Fred.txt will contain the tracert data for you to paste.

And ... what about your general download and web experience? Still waiting for that answer.

hemelvirgin · 24-10-2009, 11:30

http://tools.virginmedia.com/

looks complicated what should i do ?

---------- Post added at 12:30 ---------- Previous post was at 12:28 ----------

sorry on xp home.
general d/loads/web experience seem ok.

but you know how it is ,if you pay fror 20 meg in the ideal world thats what you expect.especially when after 2 days after install a speed test says you get near it THEN down the road you get results which are terrible,it makes you think.

Peter_ · 24-10-2009, 11:34

Quote:

Originally Posted by hemelvirgin

http://tools.virginmedia.com/

looks complicated what should i do ?

---------- Post added at 12:30 ---------- Previous post was at 12:28 ----------

sorry on xp home.
general d/loads/web experience seem ok.

but you know how it is ,if you pay fror 20 meg in the ideal world thats what you expect.especially when after 2 days after install a speed test says you get near it THEN down the road you get results which are terrible,it makes you think.

Put bbc.co.uk into the top box choose trace route from the drop down and click submit query and a few seconds later it gives the trace route.

hemelvirgin · 24-10-2009, 11:40

BAD

WHAT I EXPECT GENERALLY

why do VM ask you to use speedtest.net if it is unreliable ?

---------- Post added at 12:40 ---------- Previous post was at 12:37 ----------

thanks moldova,
Input Query: bbc.co.uk

Started at: 12:38:55
Stopped at: 12:38:59

--------------------------------------------------------------------------------

traceroute to bbc.co.uk (212.58.224.138), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.821 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 2.784 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 6.406 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.748 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.738 ms
6 212.58.238.129 (212.58.238.129) 8.704 ms

hopefully you clever people can tell me what the results mean ?

Sephiroth · 24-10-2009, 11:41

Quote:

Originally Posted by hemelvirgin

....

sorry on xp home.
general d/loads/web experience seem ok.

but you know how it is ,if you pay fror 20 meg in the ideal world thats what you expect.especially when after 2 days after install a speed test says you get near it THEN down the road you get results which are terrible,it makes you think.

If you're on XP then you just do the tracrt or whatever CMD you want with the redirection to a text file as shown.

If your general experience is OK, then IMHO you're fretting over nothing. The web and VM's connectivity to it are subject to random effects beyond your control. The instant speedtest tells you nothing about what happems to your experience.

If you're concerned about not getting what you're paying for (understandable), then there is only one set of repeated and logged tests you can do:

1 Note the date and time.
2 Download a file > Â¼ MB from a high bandwidth site
3 Clock time the download and note the Windows statistic
4 Repeat the test many times of your choice
5 Repeat the test downloads at different time of day

Post the results if you want to but contact VM if, during what is supposed to be a quiet period, you are nowhere near your expected rate.

Hope that helps and clarifies matters for you. Let's cut through all this detail we've been getting into and see if you really do have a problem. On the face of it, you don't.

EDIT:

Speedtest.net is crap (Maidenhead is notoriously poor). So many people say this on the forum and so many people still raise issues based on its dodgy readings. Even if it wasn't crap, the method of relying on an instant speed test is flawed for reasons I and others have already explained.

Peter_ · 24-10-2009, 11:41

Quote:

Originally Posted by hemelvirgin

why do VM ask you to use speedtest.net if it is unreliable ?

I use this on slow speed calls.

Here is how the speedtest works below.

If you are a Virgin Media customer then the best speedtest is from the links below.

click on these 2 gamefiles battlefield_2142_demo.exe and bfme2demo_english_final.exe and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running add them together then multiply them by 8 and you will get a truer download speed.

Remember to stop and delete the files.

i.e : 250Kbps X 8 = 2Mbps, 500Kbps X 8 = 4Mbps, 1250Kbps X 8 = 10Mbps, 2500Kbps X 8 = 20Mbps

Then add 10% to the final figure to account for any processes running on your computer.

http://www.virginmedia.com/testmyspeed/manual.php

hemelvirgin · 24-10-2009, 11:58

ok a lot to take in.
i don't suppose the STM ever gets put on in error & does not get removed ??

Sephiroth · 24-10-2009, 12:02

Quote:

Originally Posted by hemelvirgin

ok a lot to take in.
i don't suppose the STM ever gets put on in error & does not get removed ??

Jeez - just believe us! This surely isn't the point in this thread to be grasping at improbable causes for a problem you're not having!

hemelvirgin · 24-10-2009, 12:33

hi,

ok will go away ,its obvious i do not have a problem, i must be having some sort of mental breakdown.

sorry i asked for some advice,some were polite some not.

webcrawler2050 · 24-10-2009, 13:09

Quote:

Originally Posted by hemelvirgin

hi,

ok will go away ,its obvious i do not have a problem, i must be having some sort of mental breakdown.

sorry i asked for some advice,some were polite some not.

Basically STM is traffic management - thus this is what is happening here. So no fault as everything is spoton.

Peter_ · 24-10-2009, 13:12

Quote:

Originally Posted by hemelvirgin

ok a lot to take in.
i don't suppose the STM ever gets put on in error & does not get removed ??

If you feel that you are getting Traffic managed unfairly then you need to call Tech Support on 151 from a Vorgin phone or 0845 454 1111 from any other phone and one of my colleagues will check out your connection for any issues.

It is better to call in and ask rather to post here and not know if the are any actual issues..

webcrawler2050 · 24-10-2009, 13:15

Quote:

Originally Posted by Moldova

If you feel that you are getting Traffic managed unfairly then you need to call Tech Support on 151 from a Vorgin phone or 0845 454 1111 from any other phone and one of my colleagues will check out your connection for any issues.

It is better to call in and ask rather to post here and not know if the are any actual issues..

Agreed