XL BB 20 meg has dropped to 4 meg HP1 area

hemelvirgin · 23-10-2009, 13:44

Hi,

yesterday mid morning my wife saw a message on the pc describing the BB speed was low .
she doesn't know who or were this message came from,i didn't see it.

i chkd the speed results below

this was the speed

the day after our VIP bundle was installed.

tech dept say modem tests ok after a 5 second test ?.

what diagnostics can i perform to see what is going on?.

my equip is AMBIT 256 with DLINK DR-615.

webcrawler2050 · 23-10-2009, 13:55

192.168.100.1 - root / root - post upstream and dowstream power levels please.

hemelvirgin · 23-10-2009, 14:01

hi,thanks for quick reply.

have tried that ip before without success.

both with pc direct to modem & via router.

what am i doing wrong ?

webcrawler2050 · 23-10-2009, 14:06

Should be fine

In your address bar where it says "http://www."

type http://192.168.100.1

Should work fine.

hemelvirgin · 23-10-2009, 14:10

Hi again,

yipee that worked -

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.7 dBmV
Downstream SNR : 38.6 dB

how do the stats measure up ??

Peter_ · 23-10-2009, 17:44

Quote:

Originally Posted by hemelvirgin

Cable Modem Upstream

Upstream transmit Power Level : 44.0 dBmV

Cable Modem Downstream

Downstream Receive Power Level : -1.7 dBmV
Downstream SNR : 38.6 dB

More or less spot on and within operational parameters.

hemelvirgin · 24-10-2009, 09:37

hi,

ok thats fair enough.
what do you think has happened to my BB connection then ?

modem or router dropping the BB performance ??

webcrawler2050 · 24-10-2009, 09:54

Quote:

Originally Posted by hemelvirgin

hi,

ok thats fair enough.
what do you think has happened to my BB connection then ?

modem or router dropping the BB performance ??

Press "Windows key + R" type "cmd" press enter.

type "ping www.bbc.co.uk" paste the results

whilst in CMD type "tracert www.bbc.co.uk" paste the results.

How are you connected? Is everything screwed in nice and tight?

Sephiroth · 24-10-2009, 10:00

A BB slow message might be put out by the likes of BBC iPlayer if the stream can't keep up with the viewing. Does that sound right?

You haven't really said much about your current internet experience. Are real downloads slow? Is browsing slow?

The speedtest is really misleading as results depend on outside circumstances beyond your control.

So what are your real problems, if any?

hemelvirgin · 24-10-2009, 10:17

hi ,

will get on to this straight away.
will double check all connections etc.

just trying to resolve the BB as i expect the VM tech visit on 2-11-09 might prove fruitless.

Sephiroth · 24-10-2009, 10:43

You still haven't said much/anything about your current experience.

webcrawler2050 · 24-10-2009, 10:48

Quote:

Originally Posted by Sephiroth

You still haven't said much/anything about your current experience.

Hmm indeed - are there any specific times this happens?

Is this not looking like STM?

hemelvirgin · 24-10-2009, 11:09

Quote:

:\Documents and Settings\User>tracert www.bbc.co.uk

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.251.195] with 32 bytes of data:

Reply from 212.58.251.195: bytes=32 time=20ms TTL=118
Reply from 212.58.251.195: bytes=32 time=29ms TTL=118
Reply from 212.58.251.195: bytes=32 time=13ms TTL=118
Reply from 212.58.251.195: bytes=32 time=18ms TTL=118

Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 29ms, Average = 20ms

Quote:

tracert proving awkward to copy/paste will try again

---------- Post added at 12:09 ---------- Previous post was at 12:08 ----------

STM sorry what is that ?

Peter_ · 24-10-2009, 11:13

Quote:

Originally Posted by hemelvirgin

---------- Post added at 12:09 ---------- Previous post was at 12:08 ----------

STM sorry what is that ?

Check this link out if you downloaded the amounts specified during the time periods shown you will have your speed cut to the limits listed.

http://www.virginmedia.com/help/traffic-management.php

hemelvirgin · 24-10-2009, 11:17

sorry,
what is the easiet way to copy/paste from the cmd window.
driving me nuts