Virgin Media Equipment has Been Compromised - Page 6

18-10-2009, 20:43

Quote:

Originally Posted by Stuart C

As far as I am aware, they did not pass details on to Russ about what they had done, merely that it was legal.

They certainly wouldn't be stupid enough to say anything that could be considered admission of doing anything wrong in a public forum. I am not discussing whether what they did was right or wrong as I don't know whether it was. I am merely pointing out that only Adam and Virgin know what was discussed, and we only have Adam's word to go on.

Didnt Russ pass on information then? as the offer was made near the start of this thread?

Russ · 18-10-2009, 20:45

Quote:

Originally Posted by zing

Oh come on VM are not a clean company

Russ said to Adam that he would pass information on. So if this happened the details went through Russ they then replied to Russ with what I see as an admittal of doing something along the lines of the accusation. If they were clean and innocent they would have replied with an outright denial

Seriously now, you need to stop reading things in to matters you have no knowledge of - such as what was discussed in my communication with them about this.

VM have told me that their involvement in this issue (ie their version of the story, not necessarily Adam's) is completely legal and above board.

Stuart · 18-10-2009, 20:48

Quote:

Originally Posted by zing

Didnt Russ pass on information then? as the offer was made near the start of this thread?

No, Russ said

Quote:

Originally Posted by Russ B

If you want to approach VM about this officially we can put you in touch with the relevant people. But in the meantime I urge you to rethink making public accusations like this.

Now, I don't know if VM did discuss details of this with Russ, but I suspect they wouldn't as we are an outside party. As such, they probably wouldn't risk telling us details in case of legal action.

Gary L · 18-10-2009, 20:49

Quote:

Originally Posted by Russ B

VM have told me that their involvement in this issue (ie their version of the story, not necessarily Adam's) is completely legal and above board.

They obviously know about the thread?
what I don't get (be it legal in their eyes) is the taking of our money and not passing it on. to the normal person that will look like fraud.
they're billing you for calls, and then them very same calls they are disputing over and not paying the third party.
money floating around, it's not being disputed and given back as a result.

BenMcr · 18-10-2009, 21:45

How do you know that if they have claimed any money back that they haven't refunded the customers? You are working off the OP statements that they haven't

Gary L · 18-10-2009, 22:04

Quote:

Originally Posted by BenMcr

How do you know that if they have claimed any money back that they haven't refunded the customers? You are working off the OP statements that they haven't

From what has been said, they don't pay the bill, and each individual must complain individually about numbers they dont recognise on their bill.

The conspiracy is that they stopped itemising the calls, making it much harder to dispute a call that may well have been caused through their compromised equipment.

BenMcr · 18-10-2009, 22:06

That's what has been said by one person. Virgin have not specifically addressesed the allegations that the OP has made.

As for itemisation there has been no change on itemisation. You have always had to request full itemisation. In fact it used to cost Â£1 a month, it is now free

I have no idea whether the OP allegations are true or not (And if they are I would not defend Virgin in any way), but personally I find the very fact that rather than take it up with OFCOM or address it through the courts, the OP makes unsubstanciated allegations on a public forum a bit iffy.

moaningmags · 18-10-2009, 22:09

I've always had full itemisation and have never had any premium rate call charges I didn't make, I do however have Â£30 in call charges to an 0845 number, being SAAS and over an hour on each call.

webcrawler2050 · 19-10-2009, 00:18

Quote:

Originally Posted by BenMcr

That's what has been said by one person. Virgin have not specifically addressesed the allegations that the OP has made.

As for itemisation there has been no change on itemisation. You have always had to request full itemisation. In fact it used to cost Â£1 a month, it is now free

I have no idea whether the OP allegations are true or not (And if they are I would not defend Virgin in any way), but personally I find the very fact that rather than take it up with OFCOM or address it through the courts, the OP makes unsubstanciated allegations on a public forum a bit iffy.

Which will all work against him in a court

19-10-2009, 11:25

The complainant, or, complainants, because it is apparently more than one individual, can take this up through the legal system, seeing as now VM seem to have denied any wrong doing.
It is a pain free process which involves the paying of a court fee and a local District Judge will decide on the case.
It is very informal and can even be applied for online.
Just a question, if these accusations turned out to be true, what has happened to the money that has been charged to customers but part of which was not allegedly passed on to the complainants company?
We can only hope that it does end up in court so we find out, but it is no good the complainant only taking out their frustrations, warranted or not, on here, I do not think VM are going to back down on these boards when they feel they have done nothing wrong.
Another point, if the complainants are so concerned about the customer, get in touch with watchdog, they would love a story like this.
Also, if VM management think this Forum is a pain in the backside, why carry a VM logo ? are the Forum getting a fee for doing so?

Stuart · 19-10-2009, 11:33

Quote:

Originally Posted by arcamalpha2004

Also, if VM management think this Forum is a pain in the backside, why carry a VM logo ? are the Forum getting a fee for doing so?

We most certainly do not get a fee for doing so. The logo is used purely to make the cable forums more easily identifiable. You'll notice we also carry Sky logos.

As for the the statement about being a pain in the backside, I have heard this from various staff members. Officially, they are co-operating. Unofficially a lot of managers consider us to be a bad thing.

19-10-2009, 11:39

Quote:

Originally Posted by Russ B

Seriously now, you need to stop reading things in to matters you have no knowledge of - such as what was discussed in my communication with them about this.

VM have told me that their involvement in this issue (ie their version of the story, not necessarily Adam's) is completely legal and above board.

so you know the truth and are obviously not prepared to divulge the information. Meaning only you and Adam know whats happened here and everyone else is reading things into matters we have no knowledge of

---------- Post added at 10:39 ---------- Previous post was at 10:37 ----------

Quote:

Originally Posted by Stuart C

No, Russ said

Now, I don't know if VM did discuss details of this with Russ, but I suspect they wouldn't as we are an outside party. As such, they probably wouldn't risk telling us details in case of legal action.

Russ just said in the post above yours

On the whole with all the secrets and everything else thats been going on with VM policy at this juncture I would tend to side on not trusting VM as far as I could throw them and seeing as they are a corperation and have big buildings its nowhere lol

By the way at what they said to Russ about not doing anything illegal there is a difference between Legal and Moral isnt there. There are lots of things I can legally do but they are not all gonna be Just

19-10-2009, 12:05

Quote:

Originally Posted by Stuart C

We most certainly do not get a fee for doing so. The logo is used purely to make the cable forums more easily identifiable. You'll notice we also carry Sky logos.

As for the the statement about being a pain in the backside, I have heard this from various staff members. Officially, they are co-operating. Unofficially a lot of managers consider us to be a bad thing.

Stuart, I was not having a pop at anyone.
Why would the logo make this forum " more easily identifiable " ?
If I google " Cable Forum " the first result I get is this Forum.
But thanks for clarifying things, just that if I felt that someone thought that the service I give was a pain in the proverbial I would not give them free advertsing, be they VM or SKY.

Gary L · 19-10-2009, 12:06

Quote:

Originally Posted by zing

By the way at what they said to Russ about not doing anything illegal there is a difference between Legal and Moral isnt there. There are lots of things I can legally do but they are not all gonna be Just

Very true. legal and moral, don't always go together.
especially when you're VM

Seriously, if this is true then someone needs to look into it. the OP says that he has had talks with the CEO and others, so they know what he's talking about, and are aware of what he's claiming. and I'm sure the mods have done some detective work on his IP.

Russ · 19-10-2009, 12:16

I really shouldn't have to clarify this sort of thing as I have no agenda for or against VM. I'm not going to post the contents of the email as I have not been given permission from the person who sent it (there's no law involved but of courtesy I'd want to give permission if it was my email being discussed) but the gist was "what VM are going in this matter is legal and ethical". Whether what VM say they are doing is what Adam says they're doing is a different matter and the answer to which I just don't know.

Now feel free to make up your minds.