want to upgrade but virgin want Â£50 installation fee ???? why ?

caroline · 18-10-2009, 12:10

ok so i ring them up and want to change my phone line to virgin

have got the line already installed as was with them a few years ago, so they just need to re connect me

want to upgrade to 50 meg im on 20 at the moment

surely this is only a matter of changing the modem over ?

how can they charge Â£50 for that ?????

Thanx

BenMcr · 18-10-2009, 12:34

It's actually Â£55 (Â£35 installation + Â£20 activation). But the installation fee will also cover reactivation of your phoneline

The only choice you have is whether you wish to pay the Â£20 part for XXL

yorkshireborn · 18-10-2009, 13:13

Â£20 activation for someone just to press a few buttons

& Â£35 for someone to post the modem

BenMcr · 18-10-2009, 13:26

They don't post the modem. They send an engineer to install it

You also get a Wireless N router and N USB Adapter

SOSAGES · 18-10-2009, 23:28

i paid my money
engineer arrived
handed me the modem went back to his van for the router.
he came back i had old modem boxed for him and just needed him to make a call to activate the 50meg modem.
nothing else other than making a call
not worth the money

but did sell the router and dongle for 50 quid so not end of teh world

caroline · 19-10-2009, 18:33

must admit it is tempting to sell the router and dongle . I dont need them .

pigpen · 19-10-2009, 18:35

Quote:

Originally Posted by yorkshireborn

Â£20 activation for someone just to press a few buttons

& Â£35 for someone to post the modem

I did ask for a self-install option when I got 50Mbit but it's not available. An engineer came round and did a proper job of checking signal levels before installing the modem. Mine were fine and the modem worked straight away but not everyone will be in that boat.