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What else could it be?
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Old 06-10-2009, 12:47   #31
Welshchris
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Re: What else could it be?
in responce to emails, no one else in the building are having the issues i am having.
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Old 06-10-2009, 21:58   #32
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Re: What else could it be?
ive now been told.....

I've mailed the area service manager directly to request a joint appointment
by his senior technician and one of the local network engineers to
investigate this matter further. We've referred the issue up to our Network
management centre who are unable to find any issues on the UBR so it must be
the physical network. As soon as we have any reply we'll be back in touch.

I have also informed head office, retensions and tech support that end of october is the cut off point.

If its not fixed then then all my services will go elsewhere.
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Old 08-10-2009, 02:53   #33
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Re: What else could it be?


And problems get worse and worse and worse

Will be on stop soon!
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Old 08-10-2009, 19:06   #34
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Re: What else could it be?
Well i think im actually getting somwhere....

The Senior tech and Local Engineer will be here at 1pm tomorrow.
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Old 09-10-2009, 10:40   #35
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Re: What else could it be?
i vote re-pull =D
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Old 09-10-2009, 14:10   #36
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Re: What else could it be?
no engineer has shown up!

Only now my connection has sprung back to life since midnight.
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Old 12-10-2009, 12:41   #37
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Re: What else could it be?
are you sure the engineer didn't go out? he may have plugged you into a different tap port to resolve the problem
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Old 12-10-2009, 22:43   #38
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Re: What else could it be?
Quote:
Originally Posted by bomber_g View Post
are you sure the engineer didn't go out? he may have plugged you into a different tap port to resolve the problem
the problem isnt resolved tho?

I now have 2 engineers coming tomorrow they now have found my modem seems to lose connection every 4-6hrs from the CMTS!.
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Old 13-10-2009, 10:21   #39
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Re: What else could it be?
The huge thread in virginmedia.support.broadband.cable is quite entertaining too.

One small request, you think you could stop pasting the same logs of loss of downstream sync into the thread, makes it hard to read the to-and-fro comments and I'm sure they get the idea now.

Other than that thank you, it's like watching a Watchdog story in real time
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Old 13-10-2009, 15:08   #40
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Re: What else could it be?
its not the same logs so stop talking out of ur backside, ive been asked to feed back all disconnections and thats what im doing. No one asked u to read the thread if u dont want to read it avoid it, easy!
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Old 13-10-2009, 15:14   #41
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Re: What else could it be?
How often do you work?
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Old 13-10-2009, 15:36   #42
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Re: What else could it be?
i beg ur pardon?
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Old 13-10-2009, 19:15   #43
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Re: What else could it be?
Quote:
Originally Posted by Welshchris View Post
its not the same logs so stop talking out of ur backside, ive been asked to feed back all disconnections and thats what im doing. No one asked u to read the thread if u dont want to read it avoid it, easy!
Sorry, it's too amusing not to read, it's almost like Virgin Media's version of Eastenders

Between your setting deadlines, threatening to leave, engineer no-shows, tech support kissing your arse, etc, it's pure class. Frustrating as it is I'm sure for you it's a damn good read
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Old 14-10-2009, 09:23   #44
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Re: What else could it be?
Right ive been given a TEST! 50mb modem to use for a few days so they can get more stats from my line.

Downloaded a file from VM Game files and it hit 5.6mb/s before falling back and averaging around 4.5mb.

http://www.speedtest.net/result/591730989.png
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Old 14-10-2009, 09:36   #45
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Re: What else could it be?
If people don't start being a little more respectful of other peoples' levels of knowledge this thread will get locked and infractions dished out.
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