roomsnet.com warning - Page 3

kellier43 · 21-09-2009, 11:22

I think they are still trading well from this line of the email they sent me:

We have corrected the error on the payments gateway so that this situation will not arise again. Once again please accept our sincere apologies for the inconvenience that this may have caused you.

This is only a isolate incident and we hope that situation will not deter you from using roomsent in the future.

Like I'll ever book with them again, and its such a pity because I have never had a problem with them before and have got fantastic prices on rooms. But I couldnt take the chance again, not with knowing if I hadnt have heard the radio station I would have arrived in London with no accomodation and no spare cash to book another hotel! Our trip would have been absolutely ruined.

locutus1974 · 21-09-2009, 18:23

Once again anyone who has had problems please contact BBc watchdog
Roomsnet are feeding people the same line about refunds and when you get technical with them or ask them about other emails you have had they get all confused.

Millie68 · 22-09-2009, 00:20

Have emailed Watchdog! I'm one of the lucky ones - I got my money back. Keep pressing folks - its the only way!

astra73033 · 22-09-2009, 11:18

hi all,
same problem here, arrived on holiday, room cancelled, no warning, luckily got a room but paid 200 quid more. eventually got in touch told i'd be refunded in 9 working days which will be this friday. can we not claim back on our travel insurance that what i thought it was for. mick

kellier43 · 22-09-2009, 11:22

Quote:

Originally Posted by astra73033

hi all,
same problem here, arrived on holiday, room cancelled, no warning, luckily got a room but paid 200 quid more. eventually got in touch told i'd be refunded in 9 working days which will be this friday. can we not claim back on our travel insurance that what i thought it was for. mick

200quid more! Ouch, suppose you'll only know that by giving the travel insurance company a shout and explain the situation, I dont have travel insurance (

), called the credit card company though and I can claim my refund (if it doesnt come through from roomsnet) from them, they called it a "chargeback".

**Chris** · 22-09-2009, 11:32

Yep, going through the credit card company is probably simpler than trying to persuade your insurance company to handle it. The credit card company, having given you a refund (which they have to, by law, because the Consumer Credit Act 1974 makes them jointly liable with the supplier for delivery of whatever services you've paid for) will then go to the supplier to get their money back. The more people who do this, the more pressure Roomsnet is going to come under.

kellier43 · 22-09-2009, 11:34

Quote:

Originally Posted by Chris

Yep, going through the credit card company is probably simpler than trying to persuade your insurance company to handle it. The credit card company, having given you a refund (which they have to, by law, because the Consumer Credit Act 1974 makes them jointly liable with the supplier for delivery of whatever services you've paid for) will then go to the supplier to get their money back. The more people who do this, the more pressure Roomsnet is going to come under.

Ahhh your post clears it up for me..I wasnt sure why I could claim it back was just relieved to know I could.

Pedro H · 22-09-2009, 12:32

Yesterday I spoke to a Jeff Wendey(an asian person!!!) who said his position was customer services manager. He apologised for the bad line as it sounded as if he was on the other side of the world!!!! I to was promised my money would be refunded within 2 weeks. I have emailed Watch Dog and hope everybody else has, does anyone know if people in other countries are having the same problems as us in the UK

kellier43 · 22-09-2009, 12:36

Quote:

Originally Posted by Pedro H

Yesterday I spoke to a Jeff Wendey(an asian person!!!) who said his position was customer services manager. He apologised for the bad line as it sounded as if he was on the other side of the world!!!! I to was promised my money would be refunded within 2 weeks. I have emailed Watch Dog and hope everybody else has, does anyone know if people in other countries are having the same problems as us in the UK

I am in Dublin, Ireland, so it is other countries unfortunately.

**Chris** · 22-09-2009, 13:27

... in which case the Consumer Credit Act 1974 won't apply to you, unless for some reason you have a credit card with a UK issuer offered on UK terms and regulated in its terms and conditions under English law.

As this is unlikely, I assume Irish law has some broadly similar consumer credit protection legislation on the statute books, seeing as you got swift redress from your card issuer.

doubtingthomas1 · 22-09-2009, 19:54

We have just returned today from Spain, and have had similar experience to everyone else, turned up at hotel only to find Roomsnet had not paid the intermediary firm (in this case Jumbo tours). Very frustrating as we could not get hold of anyone to speak to. We did get an e-mail promising a refund in 15 days althogh another person in our party who complained a day later was told 4 to 6 weeks. The optimist in me would like to believe Roomsnet as we have booked with them 3 times before and not had a problem, and some people have said they have got a refund.

However as a further safe guard I would like some more detail of the company.

A quick search on 192.com says a director and secretary resigned in July, then replacements found, but the last entry suggest a director and secretary resigned again. Trouble is 192 want Â£18 for each report. So before throwing good money after bad, does anyone know who the current directors are as this to me seems the most expedient way of getting a refund as once you have a name, you can get a personal address and then a phone number. 192.com have their address as 2nd floor, 45 Craven Road, Paddington, London, W2 3BX, tel 020 74028192.

If anyone can provide further detail it would be much appreciated as it is rather frustrating that all the contact details on their website that would allow you to actaully speak to someone to find out what is going on do not work.

**Chris** · 23-09-2009, 09:40

Thomas, as some of us said earlier in this thread, the simplest way of getting your money back is to take it up with the issuer of the credit card you used to pay Roomsnet (assuming you used a credit card). The card issuer is jointly liable with Roomsnet under the Consumer Credit Act 1974. Get your money back via them, and then let them chase Roomsnet.

Petree · 23-09-2009, 10:42

What about people like me who did not pay by credit card. We have no choice but to keep chasing roomsnet and I think Thomas raises some good points, I'd be interested to see if anyone has any answers. I was told 3 Weeks was the maximum length so to hear you have been told 4 to 6 is making me think they are in serious trouble as a company and the money won't be refunded to those that are not protected by their credit card.

kellier43 · 23-09-2009, 13:21

Quote:

Originally Posted by Petree

What about people like me who did not pay by credit card. We have no choice but to keep chasing roomsnet and I think Thomas raises some good points, I'd be interested to see if anyone has any answers. I was told 3 Weeks was the maximum length so to hear you have been told 4 to 6 is making me think they are in serious trouble as a company and the money won't be refunded to those that are not protected by their credit card.

I know with laser card there is no come back like the credit card. You should get onto consumer affairs for some advice and also contact BBC watchdog. Keep all your emails from the roomsnet.

mel3007 · 23-09-2009, 20:34

Hi all, the same thing has just happened to us, I booked and prepaid for a hotel in Rome for a family break, only to find when we arrived that the booking had been cancelled. We had to pay a much higher rate in order to stay at the hotel other wise we would have been left high and dry with no accomadation. We are going to claim via our credit card, Im in the process of making a complaint, against the Doctor with the GMC (see web site for contact details), and a complaint with the Westminster PCT that the Bayswater Medical centre is a part of, against Amanda Walsh. I have emailed Watchdog and intend to get in touch with Trading Standards. We must at least get the web site shutdown.
By the way Im informed that Dr Da Silva has left the medical centre but Amanda is still there.