ebay seller disputes my item

boroboi · 20-09-2009, 02:02

So, i recently sold an item to the tune of Â£200+ on ebay, fully working, boxed securely and sent by special delivery.

Buyer has had the item since Tuesday and on Saturday decided to e-mail me claiming the item was faulty, it apparently didn't work, although i know it does as i have a screen shot and date showing the item in use.

The buyer has started a dispute with e-bay and escalated it to pay-pal almost immediately, at which point i disputed the claim.

So what happens now? What do you think my chances are of coming out of this with my reputation intact?

I've heard a lot of BS regarding paypal always going in the buyers favour regardless of evidence and what not, so im unsure as to how to proceed.

Indeed the buyer could just smash it with a hammer and send it to me back.

Mr Angry · 20-09-2009, 02:16

Quote:

Originally Posted by boroboi

What do you think my chances are of coming out of this with my reputation intact?

Roughly 0%.

boroboi · 20-09-2009, 02:18

haha! well i cant say im surprised, unfortunately!

buggery

v0id · 20-09-2009, 02:27

Paypal hardly ever sides with the buyer, so I'd imagine you're safe

boroboi · 20-09-2009, 02:32

Quote:

Originally Posted by v0id

Paypal hardly ever sides with the buyer, so I'd imagine you're safe

Really? I've heard the complete opposite personally but i;d like to think that was true.

Welshchris · 20-09-2009, 03:01

Paypal did side with me when i bought what was listed as a brand new desktop clothes drier 3 years ago.

When it came the box had been opened and resealed, in the box what looked like ash from a bonfire, the drier had hand prints all over it and was dented on one side. I emailed the seller and he said "They get tested at their warehouse" i said funny that because on ur item on ebay it says shipped directly from manufacturer to buyer.

boroboi · 20-09-2009, 03:49

It's all good when justice takes it's course, like in your case. I hear that the buyer usually gets the decision regardless, or at least, I've heard that in a lot of them when looking on the net. As im the seller, i'm not too confident at the moment as i potentially risk getting my item back damaged and being forced to refund this tool the money.

20-09-2009, 06:33

I decided yesterday never to sell anything on Ebay again. Basically IIRC Ebay bought out paypal a couple of years ago so is the same company and as a seller you not only pay ebay commission on sold goods but you also pay a commission on money sent to you via paypal. I see this as being screwed twice by the same company and I aint having that.

Anyway as a buyer I had a claim settled in my favour but I hope you come out of this ok

Sirius · 20-09-2009, 08:55

I have always called it E.Scam.

There are the genuine sellers on there but there are far more scamers than genuine sellers.

Hope you get it sorted.

Taf · 20-09-2009, 11:10

I bought a "brand new, sealed and guaranteed" rechargeable drill on ebay.

A few days later I tried to use it there was a loud squeal from the trigger area, and it stopped dead.

I tried to contact the seller, but the listing for that item had disappeared. I did manage to contact him using a listing for another of his sales, but he kept on insisting that the item number, paypal transaction number, etc., were all invalid.

Eventually he accepted he had sold me the item and said he was refferring me to his "accounts department".

Since then silence.

Ebay and paypal were no help as the ebay listing had been removed.

Woolly One · 20-09-2009, 12:24

It seems that the Bay, like with almost everything else nowadays, has become corrupted. Great idea when it started, but as with everything that works on trust (buyer/seller), there will always be people who abuse it. If you want a good example - just look at some of our MP's!

p.s. - hope it works out in your favour

**Maggy** · 20-09-2009, 12:32

I'm in dispute at the moment as a buyer but I think I maybe in with a chance because the seller has stopped trading and the feedback they have had since I bid for the item 5 weeks ago has all turned negative.

We will see.

20-09-2009, 13:43

Quote:

Originally Posted by Woolly One

It seems that the Bay, like with almost everything else nowadays, has become corrupted. Great idea when it started, but as with everything that works on trust (buyer/seller), there will always be people who abuse it. If you want a good example - just look at some of our MP's!

p.s. - hope it works out in your favour

you mean to sell a broken laser printer lol

boroboi · 20-09-2009, 14:28

Paypal say they dont accept photographic evidence, so how the heck are they supposed to come to a conclusion regarding who wins the claim?

Sirius · 20-09-2009, 15:13

Quote:

Originally Posted by boroboi

Paypal say they dont accept photographic evidence, so how the heck are they supposed to come to a conclusion regarding who wins the claim?

It will depend on what E scam will lose over it. They will go with what ever is the lower loss for them.