roomsnet.com warning - Page 2

mandypandy · 16-09-2009, 23:35

she was secretary until end of july and happy to take money off people then,if anyone paid at this time then in my book it has something to do with her whether she likes it or not.keep on at her every day, (tough if she is being hounded at work!!! )until your money is refunded.my posts on other forums have been removed (reported by her I suspect ) have also noted that suspicious (positive )new posts are being posted by folk in sri lanka.Roomsnet are taking the p.. Fingers crossed everyone I really do hope you get all your money refunded

---------- Post added at 23:35 ---------- Previous post was at 22:03 ----------

LOL this is reply i got when asking if it was SAFE TO BOOK

Thank you for the email.

We had few contract issues with few of our suppliers. We were in a process of renewing the contracts and we could not agree with terms and conditions they have introduced recently. During the period of negotiation these new regulations some bookings got canceled by our suppliers. Unfortunately we could not reinstate all the bookings though we were able to find alternative accommodation for some of the bookings as were also not aware of the cancellation of these bookings.

To avoid any further cancellation of bookings we have decided to terminate the contracts with the suppliers who canceled our bookings. The future bookings will go through with new suppliers so your booking will be a confirmed booking and we guarantee that you will have a reservation in the hotel.

If you have further queries please do not hesitate to contact us at all the times.
Thank You
Regards
Sean
Manager-Customer Support
www.roomsnet.com

Petree · 17-09-2009, 10:45

I too spoke to Mandy on Tuesday and she was rather aggrivated at the 'stupid websites' as she put it that had her name as a contact and that she no olonger worked for them,. Yet she still agreed to chase up my case. I've had quite a few calls now from roomsnet saying that the refund will 'definately' get processed but there is a huge backlog of refunds that need processing and they can only process so many a day. That tells me they are having enormous issues ass a company and there must be hundreds of people out there being scammed by roomsnet. So far I have been told 5 days for a refuund, then 7, then it's in process, then 7 to 9 and now they are saying 2 weeks. I plead anyone that has had problems also to contact wacthdog, I fear for the poor people that are still booking through roomsnet and not aware of what they are letting themselves in for!

Does anyone know who actually owns the company and where the head office is based??

Xaccers · 17-09-2009, 10:58

RoomsNet International Ltd
2nd Floor,
45 Craven Road,
London W2 3BX,
United Kingdom.

Phone (UK) +44 207 402 8192

Registered in England - No : 05362140

It's on their website.
Doesn't strike me as a scam as people are getting refunds.

I would imagine that roomsnet don't make the bookings directly, but act as an agent for other companies that actually do make the bookings (their suppliers as mentioned in the above email), which often happens with smaller travel agencies for instance.
Some of the "suppliers" and roomsnet disagreed on new terms and conditions (who knows? perhaps with the exchange rates recently either roomsnet or the suppliers wanted a better deal) and so cancelled the bookings just before, possibly in a two finger salute to roomsnet.
Same thing could happen with Thomas Cook or First Choice, although less likely simply because they're a bigger company and bulk book, but potentially you could have a holiday booked at one hotel only to arrive and be told by the rep that the hotel has cancelled all bookings. The difference is they're more likely to have other stock in the area, and you've got a rep you're paying for to sort the issue out.

antcro · 17-09-2009, 16:11

I am from Ireland and booked 2 rooms in Paris in July. Same story as everyone else. Arrived at the hotel to be told that we had no accommodation, it had been cancelled a few weeks before. No notification from Roomsnet. Tried to contact them to no avail. Eventually got an email back with a variety of excuses saying I would be refunded in 5 to 7 days and to scan in receipts from hotel if I had to pay more to stay there. This has not yet happened. Roomsnet has been featured on an Irish phone-in radio show, hundreds of Irish people have been scammed and some have lost huge amounts of money. I contacted Visa and they have refunded me the original booking amount already. I do not expect to receive the extra 210 Euro I had to pay from Roomsnet.

locutus1974 · 17-09-2009, 19:02

Quote:

Originally Posted by Xaccers

RoomsNet International Ltd

Some of the "suppliers" and roomsnet disagreed on new terms and conditions and so cancelled the bookings just before, possibly in a two finger salute to roomsnet.
Same thing could happen with Thomas Cook or First Choice, although less likely simply because they're a bigger company and bulk book, but potentially you could have a holiday booked at one hotel only to arrive and be told by the rep that the hotel has cancelled all bookings. The difference is they're more likely to have other stock in the area, and you've got a rep you're paying for to sort the issue out.

this is more or less word for word what roomsnet told me on the phone however when we spoke to the hotel agent they use when we were in spain he told us that new contracts with roomsnet where not due to be renewed for a while but they had not recieved payment for bookings for months.

kellier43 · 18-09-2009, 12:30

I booked a hotel in England, contacted the hotel and they dont have my booking. I am livid!!! I have used roomsnet so many times without a problem. I have emailed, no reply as of yet, cant live chat, cant get through on the phone. Suppossed to be heading off this friday, booked by credit card, my mam's, have to wait until she's home from work to see if I can get a full refund from them..Whats' so annoying is the website should not be taking anymore bookings, or even have the decency to post a notice on it saying there is problems at the moment that are being rectified. Its this fumbling around in the dark that drives me mad, you made a mistake, stand up and say so, people would be a whole lot understanding if they did so. I feel soo frustrated because I cant get a response from them. I will be contacting the BBC but what about in Ireland, who do I contact in Ireland about it?? Whats even more frustrating that in these times I have a budget and that budget will not stretch to booking another hotel while I am waiting on a refund! I am going to loose my money on the flights as well by the looks of it.. because I can simply not afford to book another hotel.

**Chris** · 18-09-2009, 12:43

No idea who you should contact, does RTE have an equivalent programme to the BBC's Watchdog?

About Watchdog though - this sort of thing is right up their street. Contact them here: http://www.bbc.co.uk/watchdog/gotastory/

rossroscoe · 18-09-2009, 13:16

I have been using roomsnet for 12 months after reading the forum i rang the hotel and was told my booking was cancelled on the 3rd of september i have had no warning so when i go this evening i have got to pay another 413 euros i could not get throgh to any one at roomsnet.com so i emailed and got a reply to say i would get my money back within 15 days so lets see what happens

Petree · 18-09-2009, 17:10

I don't think they are processing the refunds at all. I emailed agian yesterday and today as after all the calls I had saying it would be done, and they's email me to confirm, I've still not heard. They emailed me back today with the same message they sent me last Friday, dispite me having having spoken to someone on the phone who said the problem would be resolved. Goodness knows what is going on behind the scenes with this company. Unfortunately as I don't have a credit card I paid by debit so I have no choice but to keep fighting my case with roomsnet. I'd love it for Watchdog to look into this as I think there are a lot of people wanting answers.

locutus1974 · 19-09-2009, 17:54

well i have just had a call from roomsnet accounts department and the phone number is a 0094 prefix (just looking now what country this is). Was told that due to problems with the accounts system it would be another 2 weeks before payment refunded. have emailed them on the address customersupport@roomsnet.com as i recived 2 emails from them on this address in regards to this matter telling them i intend to contact the police if the money is not refunded within the week. lets see what happens

Kymmy · 19-09-2009, 18:12

0094 is Sri Lanka

locutus1974 · 19-09-2009, 18:33

the 0094 prefix is sri lanka
you beat me to it kymmy

---------- Post added at 18:33 ---------- Previous post was at 18:29 ----------

Quote:

Originally Posted by rossroscoe

I have been using roomsnet for 12 months after reading the forum i rang the hotel and was told my booking was cancelled on the 3rd of september i have had no warning so when i go this evening i have got to pay another 413 euros i could not get throgh to any one at roomsnet.com so i emailed and got a reply to say i would get my money back within 15 days so lets see what happens

don't take thier word for it contact amanda walsh and keep at her
I have had 2 emails and 2 calls upto now telling me 4 differnt things

Kymmy · 20-09-2009, 09:28

Quote:

Originally Posted by Petree

I too spoke to Mandy on Tuesday and she was rather aggrivated at the 'stupid websites' as she put it that had her name as a contact and that she no olonger worked for them,.

Quote:

Originally Posted by locutus1974

don't take thier word for it contact amanda walsh and keep at her

As it's already been quoted that Amanda Walsh NO LONGER works for them I don't it's fair to keep hassling her with the same problem..

kellier43 · 21-09-2009, 08:40

I received a mail from rooms:
"The situation arose as a result of an error occurred on our supplier payment gateway, which resulted in the payment we made to the hotel through our supplier not getting through on time." They are refunding my card BUT the question I ask is HAS ANYONE RECEIVED A REFUND YET?

Petree · 21-09-2009, 11:13

I am still waiting. And yesterday they called me to say it would take at least another 3 weeks as they are having a problem with the gateway on their accounts department and they are unable to release any money to any third party. They say it is taking at least 3 weeks for the payments to go through their system.

I asked him specifically what the technical problem was that was causing this and he couldn't tell me. I also asked, if that was the case and the problem was still there, why was I getting emails saying the problem had been resolved and I should expect the money in 5 to 7 days. He didn't answer me.

It all just sounds so wrong if you ask me. Even though this 'gateway' issue is still a problem and they can't release any money to anyone, including suppliers, they are still taking bookings. Surely this is fraud???