Virgin launch Customer Forum

[Peter_]

Originally Posted by xocemp

Do I really need that with you around, kind of would hope not.

[Ignitionnet]

Originally Posted by xocemp

Hi Dad, you're looking well....

[Sirius]

Originally Posted by xocemp

Bit of an over the top reaction there me thinks, I wonder why

[peanut]

Originally Posted by Broadbandings

Pot, kettle. Stones in glass houses, etc, etc. Big Snip...

Well Said. But probably wasted and he's very thick skinned.

[Frank]

Originally Posted by Chris

Or, he could simply keep posting links to relevant threads on here. We have about six years' worth by now. It'll be a long time before the Virgin forum builds up a knowledgebase anything like that.

That is a much better idea. Kindly don't steal our content and post it over there.

---------- Post added at 16:26 ---------- Previous post was at 16:24 ----------

Originally Posted by Moldova

You hear things from people in work about people who have posted all nice and proper and above board and have been dragged over the coals, so not willing to chance it.

I heard there was a new policy on the company intranet that specifically allowed activity like that as long you adhere to certain guidelines.

---------- Post added at 16:28 ---------- Previous post was at 16:26 ----------

Originally Posted by scrotnig

I can remember being strictly instructed NOT to EVER post on nthellworld in any way whatsoever, even from home as a private individual, as the name I was using then (first name plus first letter of surname) could identify me as an employee.

Hmm that's not illegal...

[Peter_]

Originally Posted by Frank

I heard there was a new policy on the company intranet that specifically allowed activity like that as long you adhere to certain guidelines.

We have an internal forum that is loosely moderated and some good posts are put on there.

If the is such a policy on the intranet then I would be interested in reading it, as I personally would never breach any company confidentiality clauses, also any advice that I post is freely available to anyone that cares to look for it by using any search engine.

[Pedro1]

Just joined it today, seems ok and looking forward to seeing how it pans out...

[Sambora]

http://community.virginmedia.com/

good to see that is happening, but not so good to see it dying on its feet. I wonder how many "lurkers" there are there, and how many people are using it that are forum noobs.

I'm also surprised that apart from the admins there is no formal "VM Employee" status!! That is key to the forum being successful!!

Looking at a lot of posts it seems that there are a couple of VM heavyweights posting but they are getting drowned out.

So I don't quite get it, but I do hope it works.

I gave up on it ages ago

[joglynne]

Originally Posted by zing

I gave up on it ages ago

Same here. I found it quite depressing. Kudos to our members who are still trying to help over there though.

[Sambora]

Originally Posted by zing

I gave up on it ages ago

You won't be expecting any kudos for "helpful post of the month" then?

Originally Posted by joglynne

Kudos to our members who are still trying to help over there though.

Are there any?

The point is, that this is a new route for generalised support with the opportunity of being "official", but it isn't quite getting there.

People should be queueing up to support it, but they aren't.

I wonder why that is the case?

as you can see I do not want to be part of that here why would I want to be part of it there?

[Ignitionnet]

Originally Posted by Moldova

We have an internal forum that is loosely moderated and some good posts are put on there.

Wasn't so loosely moderated when onewayinternet was discussed on there...

---------- Post added at 09:50 ---------- Previous post was at 09:42 ----------

Originally Posted by Sambora

http://community.virginmedia.com/

good to see that is happening, but not so good to see it dying on its feet. I wonder how many "lurkers" there are there, and how many people are using it that are forum noobs.

I'm also surprised that apart from the admins there is no formal "VM Employee" status!! That is key to the forum being successful!!

Looking at a lot of posts it seems that there are a couple of VM heavyweights posting but they are getting drowned out.

So I don't quite get it, but I do hope it works.

Sadly the main 'heavyweight' Alex Brown is at heart a PR man. He has a long and not very distinguished history of twisting the truth and/or out and out telling porkies, a major case in point being STM which he denied right up until release then wriggled out of through semantics. 'It's not throttling / shaping / whatever it's 'traffic management''....

He also has a tendency to reply where he wishes then disappear if the response isn't what he wants to hear or he doesn't 'get it'.

Case in point: http://community.virginmedia.com/t5/...d-p/229/page/3

Which he certainly doesn't get, Virgin's capacity planning is reactive and has been complicated by the way they deployed DOCSIS 3. Describing it as being some arcane process is nonsense, it simply revolves around the period of time ports spend above certain levels. In addition CNR is not capable of automatically generating new levels of service for customers, all service levels have to be initially manually configured.

[Pierre]

AB is a flag waving company man,

He's certainly not a "heavyweight" in the technical sense.

[Ignitionnet]

Originally Posted by Pierre

AB is a flag waving company man,

He's certainly not a "heavyweight" in the technical sense.

So true, though given his job title one would expect him to be a 'heavyweight' in other ways. 'Product Development Manager' or whatever he is this week.

EDIT:
Senior Product Delivery Manager
Internet Products, Virgin Media