Virgin launch Customer Forum - Page 13

Sirius · 20-08-2009, 18:38

Quote:

Originally Posted by Product 13

But you don't have to post anything to read other members posts.

If i am not getting involved why should i go there ???

Sir John Luke · 20-08-2009, 19:28

I see they've opened a 'Computers and Hardware' section just for Zing!

Jimmy-J · 20-08-2009, 20:56

Quote:

Originally Posted by Sirius

If i am not getting involved why should i go there ???

You don't have to get involved.... oh forget it.

Sannas · 21-08-2009, 02:36

Quote:

Originally Posted by Sirius

If i am not getting involved why should i go there ???

All i can say is lmfao.. Its good to see that even VM employees dont trust VM to be mmmm whats the words, trusted of VM's approach to the data protection act :P

It was you... It was, your fired... I know it was you it was YOUR IP :P

Peter_ · 21-08-2009, 06:32

Quote:

Originally Posted by Product 13

You don't have to get involved.... oh forget it.

The reason being is below for non involvement in this forum and rather obvious.

---------- Post added at 06:32 ---------- Previous post was at 06:31 ----------

Quote:

Originally Posted by Sannas

All i can say is lmfao.. Its good to see that even VM employees dont trust VM to be mmmm whats the words, trusted of VM's approach to the data protection act :P

It was you... It was, your fired... I know it was you it was YOUR IP :P

I the same as Sirius would not trust them as far as I could throw the Isle of Wight.

broadbandking · 21-08-2009, 06:47

*Watches VM Bod fly across the Isle of wright thrown by moldova*

21-08-2009, 08:52

Quote:

Originally Posted by Moldova

The reason being is below for non involvement in this forum and rather obvious.

---------- Post added at 06:32 ---------- Previous post was at 06:31 ----------

I the same as Sirius would not trust them as far as I could throw the Isle of Wight.

They easy solution is as has been said do not use the forum or just offer tech support. I know Virgin sometimes do stupid things and is a mismanaged company with often poor un understandable foreign tech support but its still no so bad as you just have to say negative things about them

Peter_ · 21-08-2009, 19:27

Quote:

Originally Posted by zing

They easy solution is as has been said do not use the forum or just offer tech support. I know Virgin sometimes do stupid things and is a mismanaged company with often poor un understandable foreign tech support but its still no so bad as you just have to say negative things about them

Just being frank and honest because you would have certain people trying to match posting styles from this and other forums to what they would see as recognized staff posters on the Virgin forum by virtue of reading your IP, and then those people would in the true nature of the "Jobsworth" then gleefully report their findings to the management in the usual sycophantic forelock tugging way that makes other normal people cringe.

**Mick** · 22-08-2009, 01:24

Quote:

Originally Posted by BenMcr

So are some of you saying that Cableforum sprang full formed into existance?

Yes it did...

The ntl owned site: nthellworld.com closed it's doors - having forseen what was going to happen the team from nthellworld.com (That was me and Neil at the time) created nthellworld.co.uk, this domain was kept for insurance purposes and it caused a lot of red faces within ntl's Hook offices when it suddenly appeared one evening on the 20th June 2003. The community.ntl.com project was shelved shortly after, along with nthellworld.com.

In 2004 nthellworld.co.uk, which was an already fully flourised forum renamed itself to cableforum.co.uk - the rest is history.

Getting back to this new VM community - I am curious as to why they have decided to do this now - I have been several times to Virgin Media / ntl meetings with top directors and once a former Chief Executive and asked them to stop harassing staff who post on sites such as our own - VM have told me several times at these meetings that they could never have official staff posting because of the legal ramifications if any staff member was to post something the company didn't agree with nor support.

I am sure the VM community support forum will do well but I share my fellow team members views that you cannot compare the two and nor do I want to go back to the old days where we have a 'them' and 'us' situation.

nutellajunkie · 22-08-2009, 09:17

I wont be using it, CF all the way.

Peter_ · 22-08-2009, 10:41

Quote:

Originally Posted by Mick

Getting back to this new VM community - I am curious as to why they have decided to do this now - I have been several times to Virgin Media / ntl meetings with top directors and once a former Chief Executive and asked them to stop harassing staff who post on sites such as our own - VM have told me several times at these meetings that they could never have official staff posting because of the legal ramifications if any staff member was to post something the company didn't agree with nor support.

I would never post anything on here that is not in the public domain which is also readily available to the public.

Any advice given is my own and is not intended to reflect the views of my employers.

l would also never take details of anyones account on here to run checks on Virgins own equipment as the legal ramifications of that can lead to dismissal and even prosecution by OFCOM, as the is no way to prove that the details are from the actual customer.

I do state that I work for Virgin and any moderator on here can verify that I do as well.

I am also aware as I posted above that we also have members on here that are not all they seem and are actually here to try and put a spanner in the works regarding the likes of myself and others posting on here.

As for why they are no running their own forum it is pretty obvious as they have seen these self help forums grow and feel that a similar forum will give the company a better image and put them in a positive light. If it is going to be a success depends on how hard they moderate it and if they allow any real criticism of Virgin or just delete and ban the offenders which will very quickly give it a negative image.

Kymmy · 22-08-2009, 10:56

Quote:

Originally Posted by Sir John Luke

According to the staffers on the Newsgroups, the forum is intended to be for 'self help', the newsgroups are still the 'official' VM support route.

Quote:

Originally Posted by Mick

VM have told me several times at these meetings that they could never have official staff posting because of the legal ramifications if any staff member was to post something the company didn't agree with nor support.

That's the thing, they're not looking at using it for official support..but instead as posted a few times in this thread "SELF HELP SUPPORT" the newsgroups or call centres are the only officially VM staffed support contacts.

So in simple terms it's taken them over 5 years to realise that they need to help of a community... pity they threw away thier established forum and now have to fight to build up thier own community...

Thier lose, our gain

Peter_ · 22-08-2009, 11:02

Quote:

Originally Posted by Kymmy

That's the thing, they're not looking at using it for official support..but instead as posted a few times in this thread "SELF HELP SUPPORT" the newsgroups or call centres are the only officially VM staffed support contacts.

So in simple terms it's taken them over 5 years to realise that they need to help of a community... pity they threw away thier established forum and now have to fight to build up thier own community...

Thier lose, our gain

They are not going to get many staff posters on there that post elsewhere regardless of the term SELF HELP SUPPORT as we could never trust them to be honest with ourselves and not to use our posting on other forums against us once they can in their eyes prove that we do.

Kymmy · 22-08-2009, 11:05

I don;t think they actually expect thier staffers to go on there purely as they've not asked them too... If they did expect thier staffers to go on there then they'd be officially asked and it would then be part of thier job.

Peter_ · 22-08-2009, 11:08

Quote:

Originally Posted by Kymmy

I don;t think they actually expect thier staffers to go on there purely as they've not asked them too... If they did expect thier staffers to go on there then they'd be officially asked and it would then be part of thier job.

No what I mean are the likes of myself and others who already post on this forum and others which they would like to stop, which is the reason I would never post on their Self Help Forum.