Virgin launch Customer Forum - Page 8

13-08-2009, 10:54

Quote:

Cable Forum is an informal, non-profit, privately owned organisation run democratically by its administration team that:

Allows cable customers in the United Kingdom to voice their open and honest opinion of Virgin Media services;
Facilitates discussion and interaction between staff and customers;
Provides help and support to customers that require assistance where the normal support channels have failed;
Provides regular news updates and articles relating to Virgin Media products and services.]

Nowhere in the mission statement does it say "to give members the chance to talk about the BNP " or " to tell the world you have toothache" lmao

Not having a pop just saying thats all

Russ · 13-08-2009, 10:56

I'm guessing most people are going to realise what the basement area is for....

13-08-2009, 10:57

The forum is a success partly because of the basement of course . Thats what keeps the membership here. Also interaction in the basement between those who offer tech and those who come here for the community is also a reason for its population. The members of this site make it a success and thats for sure

joglynne · 13-08-2009, 11:27

I agree with most things that has been said since my last post. The two forums are different with the new VM Forum needing time to evolve and grow before it is judged to be successful or not. I just hope that it has the legs to be able to do so.

As I said before I'm going to keep going back to see how I can offer my very limited help. At the moment I am not comfortable over there for several reasons but hope that given time it will grow to be a useful resource for VM customers and not just a PR exercise.

I'm not going to make any more comments about the other site here as I would rather address my concerns directly to the people running that site rather than posting them publicly on this forum.

webcrawler2050 · 13-08-2009, 14:39

Personally, that forum is really getting on my nerves. It's so slow, digging into it, they seem to have it hosted on a shared box on the states.. with shoddy software and generally a big disapointment..

Mr Angry · 13-08-2009, 15:33

Black.

webcrawler2050 · 13-08-2009, 15:37

Quote:

Originally Posted by Mr Angry

Black.

Care to share a little more on that? lol

Media Boy UK · 13-08-2009, 15:45

Quote:

Originally Posted by joglynne

Well we have kind of pushed the fact that in comparison to the new VM Forum, Cable Forum .....

has been around longer
has lots of knowledge on tap
has lots of techies willing to help
is awesome
can cover Billing, installation and tech queries.

You forgot one

Media Boy's posts

Mr Angry · 13-08-2009, 15:51

Quote:

Originally Posted by webcrawler2050

Care to share a little more on that? lol

My socks, they're black.

musicbravo · 13-08-2009, 16:01

lol was waiting for someone to act on the post about colour of socks. Was even going to start a thread about it with poll, but didnt bother in the end

13-08-2009, 16:01

Quote:

Originally Posted by Media Boy

You forgot one

Media Boy's posts

yeah man this place would be lost without you

Stuart · 13-08-2009, 17:44

Quote:

Originally Posted by BenMcr

So are some of you saying that Cableforum sprang full formed into existance?

Cableforum/nthellworld.co.uk had a distinct advantage over the new forum when it started.

The fact that it's predecessor nthellworld.com already had a thriving membership, a lot of whom came here when ntl closed nthellworld.com.

Nthellworld.com had the advantage that when Frank (then an irate customer) set a forum up basically to provide some help, and vent his own frustrations, he found a lot of NTL customers in the same position.

Then, with the intention of seeking help from within NTL (something we still do) and recouping some of the costs of running the site, he sold it to NTL. This generated a lot of news articles and, I suspect, meant a lot of people joined.

VM Community has had none of these. As such, it's not really fair to compare the two sites.

---------- Post added at 17:44 ---------- Previous post was at 17:43 ----------

I've registered, but I think the forum is going to take time to build up.

It will be interesting to see how Virgin handle it. I suspect that they won't allow criticism of Virgin to the extent we do, but, then NTL did allow it when nthellworld.com was owned by them. Ok, so there is one major difference with (I assume) the admin team for vm community being employed by VM, whereas IIRC the bulk of the admin team for nthellworld.com were (as most of us are here) volunteers employed by other companys, so Virgin are not in a position to directly control us.

15-08-2009, 15:27

Well from some of what I have been reading on there they are gonna be in trouble . I can not believe some of the crap some of them are coming out with

webcrawler2050 · 15-08-2009, 15:29

Quote:

Originally Posted by zing

Well from some of what I have been reading on there they are gonna be in trouble . I can not believe some of the crap some of them are coming out with

Whats going on over there fella, it was really annoying me - so havn't been there in a few days..

Ben B · 15-08-2009, 15:30

That jaffacake member really annoys me on some of his sarcy posts