Free Netbook from Virgin? - Page 10

DJ Dave · 27-07-2009, 21:12

yeah if i have not heard by when I get in from work tomorrow I will call them, also want my p&p back, I'm not paying for p&p when it is nearly 2 weeks and they tell me loads of dates on when it is being sent out.

deathtrap3000 · 28-07-2009, 17:46

Anyone get theirs today??

Mine was supposed to come today, but it hasnt turned up.

Matt-08 · 28-07-2009, 17:54

It seems to me that no-one is getting their netbook as promised, especially those that took the Â£50 option, as this means that you aren't showing on Virgin Mobile's systems and therefore it is Virgin Media responsbile.

Unfortunately they never seem to have a clue where your netbook is, so it's no wonder people aren't getting them as it's unlikely that they have even been sent out.

I know I was extremely lucky to get a red netbook on the day promised, albeit after numerous calls to 150 and the CEO team and despite it been delivered at 8.45pm, I'm glad I got it before my holiday the next day.

All I can say is good luck guys.

pagdodd · 28-07-2009, 18:32

Quote:

Originally Posted by Matt-08

It seems to me that no-one is getting their netbook as promised, especially those that took the Â£50 option, as this means that you aren't showing on Virgin Mobile's systems and therefore it is Virgin Media responsbile.

Unfortunately they never seem to have a clue where your netbook is, so it's no wonder people aren't getting them as it's unlikely that they have even been sent out.

I know I was extremely lucky to get a red netbook on the day promised, albeit after numerous calls to 150 and the CEO team and despite it been delivered at 8.45pm, I'm glad I got it before my holiday the next day.

All I can say is good luck guys.

I hate to gloat but I got my Red notebook on Saturday (it wasn't due until Monday)

I have to say I'm quite pleased with it. Not a bad bit of kit for an extra Â£15 a month on top of my bundle

Haighy · 29-07-2009, 15:12

Ordered last Monday for delivery last Friday. Nothing happened so rang Saturday. Very polite Scottish bloke said he would have to get back to me. Left a message saying the department at UPS he needed wasn't open weekends and someone would ring Monday. Man from Virgin Mobile rang Tuesday to say all responsibility for the netbooks had been transferred back to Virgin Media and they would get in touch yesterday. No call so rang today.
A nice Scottish lady put me on hold then came back to say I would hear something within the next 48 hours. Was about to negotiate a refund of the P&P of Â£14.99 when she said "Due to the inconvenience we have put you through I have credited your account with Â£25, half the cost of the Netbook". I'll settle for that :-)
I'll let you know if there is a follow up

anap · 01-08-2009, 21:46

I phoned this morning to enquire about my options. They said I was on the pre-approved list and I could have the netbook for Â£50. They phoned back this evening to say the offer has been withdrawn but I could pay Â£15 per month for 2 years! No thanks I said!!

DJ Dave · 03-08-2009, 15:45

Just been waiting in all day again to be told, I'm 1 of 200 people who are wating for a netbook which is not coming.

The orders have not gone through correct and not been sent out to order the netbooks to deliver.

There is no red netbooks anymore, so I can kiss goodbye to that one, loads of black in stock though

.

I'm number 50 in the que for a netbook, they are having a meeting tomorrow morning to see how they can sort out 200 unhappy people with out netbooks and then they will ring us back as soon as they know what they are doing.

I have also been told they will give us a time and date of when the book will arrive.

After being told since July 17th it was on its way I'm not very happy with VM at all.

cred1980 · 04-08-2009, 09:16

can you sell the notebook just seen one on fleebay

BenMcr · 04-08-2009, 09:22

Well you can sell it as it is yours, but not sure why you would because if your VM account gets disconnected early for any reason you then you have to pay Virgin for it:

If you cancel or downgrade your services during the minimum contract period, you will incur an early disconnection fee which may also include a fee in respect of the netbook as follows: if you cancel during the first year of the 24 month minimum term contract period you will have to pay the full cost of the netbook (Â£260). If you cancel during the second year of the 24 month minimum term contract you will have to pay half the cost of the netbook (Â£130).

So in theory cancelling early out of the contract would cost you up to Â£380 (Â£260 for the netbook + Â£120 EDF fee). Why enter a contract like that just to sell the netbook on?

Haighy · 04-08-2009, 09:45

Spent all day yesterday being passed from pillar to post, department to department and country to country. At one point a lady in India told me I am not eligible for the netbook because I'm not on the pre-approved list. Asked to speak to her supervisor and pointed out that not only did they take the money off my card on the day I ordered it, 20th July, they have also sent me a new 24 month contract that has the P&P charge for the netbook on it. I believe anyone would consider that to be a contract for supply of the netbook.
Got transferred to a very helpful young man, Scottish I believe, who said the best he could find out was that they would put me back on the list and I could ring sales and order another in 3 days. Fraid not.
So rang Virgin Media and got another Scottish bloke who promised he would ring back, and actually did. He has sent an email to the relevant department, and a copy to me, pointing out that I tick all the boxes to be on the pre-approved list. He is going to ring me back this afternoon.
Got a call this morning from Virgin Mobile, basically telling me not a lot, but she is going to keep an eye on my account and see if anyone from Virgin Media does anything to it.
If not she is going to ring me back this afternoon.
I go on holiday after this weekend, hope they sort it out and get me one by then.

Planetgarb · 04-08-2009, 17:22

I should have had my red netbook yeasterday but nothing arrived. i called them and was told i would get a call back .... nothing.

So i called today and was told it will arrive on the 14th with and instalation engineer when they fit my 50 meg bb.

Anyone else had this experiance

deathtrap3000 · 04-08-2009, 19:25

Quote:

Originally Posted by Planetgarb

I should have had my red netbook yeasterday but nothing arrived. i called them and was told i would get a call back .... nothing.

So i called today and was told it will arrive on the 14th with and instalation engineer when they fit my 50 meg bb.

Anyone else had this experiance

It should arrive on the day the installer should come. Should still be sent by delivery though.

I phoned them up as its been over a week since I was supposed to get mine and ive been told im on "the list" and someone would get back to me sometime this week.

djfunkdup · 04-08-2009, 19:39

You do not have to take mobile broadband if not required just a standard XL broadband package for 24 months.

hi m8 do you have a link to that package ur talking about.....i have just upgraded to b/b xl.....i gave them a call asking about the notebook and they said i had to take mobile b/b in order to get the note book....

thanks..darren

Haighy · 04-08-2009, 19:42

Spent all day talking to Virgin. Had a few setbacks but the customer agent who picked it up yesterday stuck totally with it today and finally found a complicated but amicable arrangement. All being well it should come within 48 hours. Will be feeding his name, and a couple of others, into Virgins feedback system. Some agents are very, very good at their jobs.
Good luck to the rest of the people who are fighting this. Hope you all get it sorted.

Planetgarb · 05-08-2009, 07:12

Whats all this about a list.

I ordered my net book about 3 weeks ago and was told i could have one no problem. They took my Â£50 and said have a nice day.

Delivery date is not to important to me but if they say it will be a certain day thats what i expect not for it to keep slipping.

This list thing is a concern