Upgrade from 2 - 10 meg - Page 69

lightning89 · 30-07-2009, 18:06

Quote:

Originally Posted by musicbravo

Ok all seems to be good on that front (am ignoring software upgrade failed as i think this is insignificant. Now could you post the results from downstream and upstream pages, should look a bit like this.

Downstream Lock : Locked
Downstream Channel Id :
4
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -8.8 dBmV
Downstream SNR : 35.0 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2

Also your network icon (next to the clock on the taskbar). Double click on it, what speed does it say you are?

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : 2.80 dBmv
Downstream SNR : 34.87 dB

Upstream Frequency : 37500000 Hz
Upstream Transmit Power Level : 44.00 dBmv

The speed on the network icon varies, as my personal PC is on a wireless network. Currently, it's frequently switching between 24mbps, 36mpbs and 48mbps. Hope that helps.

musicbravo · 30-07-2009, 18:16

Again that all looks good, i am now at the end of my technical knowledge, that all seems good. Have youtried changing the wireless channel to either 1,6 or 11 the frequent speed switching could be due to interference

joglynne · 30-07-2009, 18:34

@ lightning89 I am no where near being technically knowledgeable but I can see that your config details confirm that you are on 10Mb and your up/downstream levels are near enough the same as mine when I hit between 7.5 and 8Mb so I am assuming that there's not much wrong there.

Is it possible to connect your PC directly to your modem and try the speed tests again? This should eliminate your wireless connection being the source of your problems.

lightning89 · 30-07-2009, 19:27

Quote:

Originally Posted by joglynne

@ lightning89 I am no where near being technically knowledgeable but I can see that your config details confirm that you are on 10Mb and your up/downstream levels are near enough the same as mine when I hit between 7.5 and 8Mb so I am assuming that there's not much wrong there.

Is it possible to connect your PC directly to your modem and try the speed tests again? This should eliminate your wireless connection being the source of your problems.

Thanks for the help/advice guys! Currently, the computer plugged directly into the modem downstairs is buggered since a few days back, so I can't test anything more. I know for a fact that PC gave me the same speeds mind you, I ran all the first speed tests I posted on here via that computer, and got on average 2MB Speed.

Despite it saying I'm on 10MB there, the forum speed checker still says:
'Overall Average Speed = approx 2284 Kbps, 2.23 Mbps'

I'm 100% sure it's not the Wireless Network causing this, as the speed is the same downstairs. It must be as Virgin said, and there's just a 10MB fault in my area. Hopefully they'll get it sorted soon...

Richard P · 30-07-2009, 22:00

I recieved my new modem today - a 256, much smaller and nicer than my old 120 - and my speed is now up to what it should be:-

I'm a very happy bunny; my intenet connection is lightning fast, and my chilli is nearly ready

mcilwraith · 31-07-2009, 10:03

Well i have now been upgraded to 10Mb, restarted the modem several times, config. files say 10Mb downstream and 0.5Mb upstream, and yet i am only getting about 3Mb using various speedtest sites.

i called VM helpline and they say my 5 year old "ntl 250" modem should be fine for the 10Mb service.

Is this true? why can i only see download speeds of 3Mb??

is the ntl 250 good enough for this or do i need the new 256 which many of you seem to be getting?

Thanks!

BenMcr · 31-07-2009, 10:06

The 256 is basically the same modem as the 250 - but just without the USB socket.

mcilwraith · 31-07-2009, 11:17

Hmmm, wonder why i am stuck at 3 Mb then.

i have restarted the modem and computer and wireless router umpteen times!

i must be doing something daft.

back on the phone to VM tonight!

---------- Post added at 11:17 ---------- Previous post was at 10:16 ----------

i wonder if its because i am using my old laptop at home (7 year old Apple Powerbook).

i will take my newer MacBook Pro home tonight and see if it is any better.

Maybe the old lappy has an ancient airport card or something slowing the wireless broadband down??

it seems like the ntl 250 modem is good for 10-20 or even 40Mb!!

(i'm answering my own questions now....!)

PeteTheMusicGuy · 31-07-2009, 13:49

Does anyone know if the upgrade has been done in Belfast yet as I'm still on 2 Meg

mcilwraith · 31-07-2009, 14:12

Pete, according to the new upgrade timetable, Belfast is done!

re-boot your modem, router, computer etc and check speeds.

your "my virgin media" space should show your package as 10Mb.

did you sign up online for the early upgrade??

PeteTheMusicGuy · 31-07-2009, 14:40

Quote:

Originally Posted by mcilwraith

Pete, according to the new upgrade timetable, Belfast is done!

re-boot your modem, router, computer etc and check speeds.

your "my virgin media" space should show your package as 10Mb.

did you sign up online for the early upgrade??

Nope I didnt I also cant find my username and password I guess I'm going to have to phone them up when I get a chance next week

hansi · 31-07-2009, 15:55

Quote:

Originally Posted by Richard P

I recieved my new modem today - a 256, much smaller and nicer than my old 120 - and my speed is now up to what it should be:-

I'm a very happy bunny; my intenet connection is lightning fast, and my chilli is nearly ready

You are lucky. I've now been promised a new modem on two occasions, and neither one has arrived.

lightning89 · 31-07-2009, 18:33

Quote:

Originally Posted by mcilwraith

Hmmm, wonder why i am stuck at 3 Mb then.

i have restarted the modem and computer and wireless router umpteen times!

i must be doing something daft.

back on the phone to VM tonight!

Sounds like you might have a similar issue to me. Supposed to have 10MB, have an old NTL Modem box, Upstream and Downstream say 10MB is active- however according to the speed tests we're only getting around 3MB.

It has to be Virgin just fannying about. Let us know what becomes of your discussion with them tonight if you're giving them a call! Thanks!

hansi · 31-07-2009, 19:39

Well, here's my sorry tale. I received my new modem today. Installed it as per the directions, rang to activate it, told to wait 30 minutes, nothing happened, so I rang back again and spoke to a lady who checked all my settings and told me there was a problem with my drivers, but I saidf that it worked with my old modem and asked to speak to a manager. I then spent over one hour on the phone with him and whilst he was very helpful, he could not solve the problem, so I asked him to re-activate my old modem which he did and I can now connect but can only get just over 5mb so I'll have to settle for that but not very happy about it.

BenMcr · 31-07-2009, 19:57

The new modems are ethernet only so don't need drivers other than for your Ethernet card in the PC (which isn't Virgin's fault)