Upgrade from 2 - 10 meg - Page 61

rovert · 14-07-2009, 22:54

From what I remember speed was running at around 430kbps.

VMboy · 14-07-2009, 23:02

Quote:

Originally Posted by rovert

From what I remember speed was running at around 430kbps.

I would try downloading 2 different files at the same time, although try to pick different game files from the ones you have already downloaded, as this may interfere with the cache.

Try at different periods of the day, and if you find the speed is the same, then you may need to get VM to check things out.

Hope this helps.

vicisoux · 15-07-2009, 09:48

It's been over a week since I recieved my "You've been upgraded" email, speed is still 2Mb M

I have been using https://mysso.virginmedia.com daily to check if my package has changed but today I received "The system we use to check your username and password is currently unavailable. Please try again later." and now "Invalid email/password. Please remember passwords are case-sensitive. If your caps-lock is on this may cause you to enter your password incorrectly."

I am seriously considering canceling my contract with VM as I have no desire to sit for a morning chatting to an indian call center to get this problem sorted.

I live in Leeds and even people that didnt register for the new speeds have been upgraded in my area!

EDIT: Just checked my username and password by logging into webmail with the account and that works.

joglynne · 15-07-2009, 10:05

vicisoux, Just a thought as I don't know whether this is relevant for this round of upgrades but have you unplugged your modem as when my service was upgraded last year I needed to do that before the 10Mb came through.

vicisoux · 15-07-2009, 10:23

Quote:

Originally Posted by joglynne

vicisoux, Just a thought as I don't know whether this is relevant for this round of upgrades but have you unplugged your modem as when my service was upgraded last year I needed to do that before the 10Mb came through.

Hey Jo thanks for the reply, yes I have unplugged my modem.

joglynne · 15-07-2009, 10:36

The other thing you could consider if you don't want to phone customer services is to raise a query on Virgin Media Newsgroups which are staffed by VM techs.

Details on how to set up the newsgroups can be found here:-

http://www.virginmedia.com/myvirginm...setting-up.php

....and you need the newsgroup:- virginmedia.support.broadband.cable

vicisoux · 15-07-2009, 10:50

Quote:

Originally Posted by joglynne

The other thing you could consider if you don't want to phone customer services is to raise a query on Virgin Media Newsgroups which are staffed by VM techs.

Details on how to set up the newsgroups can be found here:-

http://www.virginmedia.com/myvirginm...setting-up.php

....and you need the newsgroup:- virginmedia.support.broadband.cable

Again thanks for the reply Jo, strangely enough I had just been browsing the site and this information was quoted, I may give this a try.

EDIT: Downloaded that newsgroup and the webspace one, found

"Morning all,

We are having some systems issues today and are unable to access accounts,
ubr's etc.
We will try and answer as best we can, and hopefully they should be able to
get it all working soon.
Our apologies for this."

I guess this could be the same reason I cant access https://mysso.virginmedia.com/

**Maggy** · 15-07-2009, 12:46

I've been upgraded overnight and ahead of schedule.I only just found out because it took only 7 minutes to download the last episode of Torchwood which it was going to take 2 hours last time I attempted to do so.

So summat to be happy about...

joglynne · 15-07-2009, 12:57

Quote:

Originally Posted by Maggy J

I've been upgraded overnight and ahead of schedule.I only just found out because it took only 7 minutes to download the last episode of Torchwood which it was going to take 2 hours last time I attempted to do so.

So summat to be happy about...

Nice to get something earlier than expected for a change.

I don't know what the difference in the number of upgrades that are being handled this time as opposed to last years 4>10Mb upgrade, but, it sure looks like VM are doing these upgrades in a shorter time frame this year.

highroyds · 15-07-2009, 13:15

Quote:

Originally Posted by vicisoux

Hey Jo thanks for the reply, yes I have unplugged my modem.

vicisoux, I live in Leeds too and ours and my neighbours are up to 10MB. Could you tell me which modem you have ?? Grey modem or Black / Blue ??

Just I was told by the VM web site I needed to upgrade the grey modem, but when I chatted with India CS they cancelled the new modem as they told me the grey modem supports the new speed. So I found the Newgroup support and asked their advice, who told me that the grey modems dont support the 10MB speed and sent me a new modem which is working fully.

Hope this helps as the Support on the newsgroup is brilliant as they reply very quickly and will help you all the way.

vicisoux · 15-07-2009, 13:46

Quote:

Originally Posted by highroyds

Could you tell me which modem you have ?? Grey modem or Black / Blue ??.

I have a very old grey modem (NTL: HOME 120) when I registered for the upgrade it did say I would need a new modem and that the modem would be with me within 5 days, this was months ago now.

Quote:

Originally Posted by highroyds

told me the grey modem supports the new speed

I had contact with the webteam who also told me my modem was capable of the new speeds.

Quote:

Originally Posted by highroyds

I found the Newgroup support and asked their advice, who told me that the grey modems dont support the 10MB speed and sent me a new modem which is working fully.

Hope this helps as the Support on the newsgroup is brilliant as they reply very quickly and will help you all the way.

Many thanks, I have Dl the newsgroup and will try posting when they clear up the issue they are having with accounts atm.

MikeyB · 15-07-2009, 20:50

Anyone in Swindon actually got the upgrade?
I registered for the upgrade right at the start.

The timetable says Swindon has now been done, didn't say this a few days ago.
http://www.virginmedia.com/myvirginm.../timetable.php

So I excitedly re-booted my modem...

Speed tests still spot on for 2Mb, as they have always been.
The "my virgin media" page says 2Mb M
and the modem status says: Maximum Downstream Data Rate : 2148000 bps

So despite the timetable saying it's done, I'm still on 2Mb in every way!

gulf4uk · 15-07-2009, 21:43

hi keeping up to date on this 10days on 10meg All very stable no problems
at All .

TONY

highroyds · 16-07-2009, 00:06

Quote:

Originally Posted by vicisoux

I have a very old grey modem (NTL: HOME 120) when I registered for the upgrade it did say I would need a new modem and that the modem would be with me within 5 days, this was months ago now.

I had contact with the webteam who also told me my modem was capable of the new speeds.

Many thanks, I have Dl the newsgroup and will try posting when they clear up the issue they are having with accounts atm.

I had the very same problem as you. Thats why I contacted the newsgroup and a very kind Tech guy (Kevin) on there from VM told me:

"Your NTL120 is actually only tested between 8-9Mbps and as such does need replacing."

5 days later the new modem arrived by UPS and got it all activated. Very helpful and very fast service.

I noticed your message and I've replied to it for you with my experience I hope it helps your case.

---------- Post added at 00:06 ---------- Previous post was at 00:03 ----------

Quote:

Originally Posted by MikeyB

Anyone in Swindon actually got the upgrade?
I registered for the upgrade right at the start.

The timetable says Swindon has now been done, didn't say this a few days ago.
http://www.virginmedia.com/myvirginm.../timetable.php

So I excitedly re-booted my modem...

Speed tests still spot on for 2Mb, as they have always been.
The "my virgin media" page says 2Mb M
and the modem status says: Maximum Downstream Data Rate : 2148000 bps

So despite the timetable saying it's done, I'm still on 2Mb in every way!

MikeyB, as you may have noticed I asked vicisoux which modem he had, hopefully if you have the black / blue modem your upgrade will be going through and you just have to wait, but if you have the grey modem you will need to upgrade the modem.

vicisoux · 16-07-2009, 08:40

Quote:

Originally Posted by highroyds

I had the very same problem as you. Thats why I contacted the newsgroup and a very kind Tech guy (Kevin) on there from VM told me:

"Your NTL120 is actually only tested between 8-9Mbps and as such does need replacing."

5 days later the new modem arrived by UPS and got it all activated. Very helpful and very fast service.

I noticed your message and I've replied to it for you with my experience I hope it helps your case.

Many thanks for posting your experience on this matter to the newsgroup highroyds, I can only hope this is sorted soon.