Phone off again

kirk1690 · 21-06-2009, 10:30

does anyone know of any local virgin numbers in glasgow i can call to report this fault , last time it cost me 10 quid in premium rate mobile calls to talk to bombay for ages and I refuse to pay this again

Peter_ · 21-06-2009, 10:33

Try http://www.saynoto0870.com/

kirk1690 · 21-06-2009, 11:38

Quote:

Originally Posted by Moldova

Try http://www.saynoto0870.com/

many thanks my friend

---------- Post added at 10:38 ---------- Previous post was at 10:32 ----------

some numbers no longer in use and the 0800 is chargeable , can you believe these people?? well from now on al be using snail mail for fault reporting , bloody cheek !! who said things have changed in this country , big companies and banks are all still at it , maybe we should follow example of iranians ? aye right

dave_dph · 21-06-2009, 11:56

Quote:

Originally Posted by kirk1690

does anyone know of any local virgin numbers in glasgow i can call to report this fault , last time it cost me 10 quid in premium rate mobile calls to talk to bombay for ages and I refuse to pay this again

Why dont you use the virginmedia newsgroup support?

virginmedia.support.telephony

BenMcr · 21-06-2009, 12:11

Quote:

Originally Posted by kirk1690

and the 0800 is chargeable

that would down to the mobile phone network

kirk1690 · 21-06-2009, 13:51

Quote:

Originally Posted by BenMcr

that would down to the mobile phone network

yes virgins

Peter_ · 21-06-2009, 18:02

Quote:

Originally Posted by kirk1690

yes virgins

All mobile networks charge for 0800 numbers.

kirk1690 · 22-06-2009, 20:07

email today from the brains trust said try using a corded phone as they have tested my line and not noticed any faults, really!!!!! well I feel so much better now hearing that but why when I call my CORDED phone from my mobile doesn't it ring? Listen I know there are alot of dunderheids out there who call in a fault before realising the phone isn't connected but after 17 years of having cable ,faithfully paying my bills without being a timewaster I would have thought virgin would have realised by now that I am not a DUNDERHEID !!!!

BenMcr · 22-06-2009, 20:24

Well did you tell them you had tried multiple phones (to rule out a handset fault) or are they supposed to guess?

dave_dph · 22-06-2009, 21:03

Quote:

Originally Posted by kirk1690

email today from the brains trust said try using a corded phone as they have tested my line and not noticed any faults, really!!!!!

Forget email, use newsgroup support.

Raise the issue in virginmedia.support.telephony using your email alias - the part before the @ symbol in your blueyonder or ntl email address. Support will post back within the thread and arrange an engineer visit for you.

If you do not currently use newsgroups there is a guide to setting up here:

http://www.virginmedia.com/myvirginm...ress-exntl.php

kirk1690 · 22-06-2009, 23:51

Quote:

Originally Posted by BenMcr

Well did you tell them you had tried multiple phones (to rule out a handset fault) or are they supposed to guess?

yes I emailed them , told you am no a dunderheid

---------- Post added at 22:49 ---------- Previous post was at 22:47 ----------

Quote:

Originally Posted by dave_dph

Forget email, use newsgroup support.

Raise the issue in virginmedia.support.telephony using your email alias - the part before the @ symbol in your blueyonder or ntl email address. Support will post back within the thread and arrange an engineer visit for you.

If you do not currently use newsgroups there is a guide to setting up here:

http://www.virginmedia.com/myvirginm...ress-exntl.php

and how will this fix my phone ?

---------- Post added at 22:51 ---------- Previous post was at 22:49 ----------

Quote:

Originally Posted by kirk1690

email today from the brains trust said try using a corded phone as they have tested my line and not noticed any faults, really!!!!! well I feel so much better now hearing that but why when I call my CORDED phone from my mobile doesn't it ring? Listen I know there are alot of dunderheids out there who call in a fault before realising the phone isn't connected but after 17 years of having cable ,faithfully paying my bills without being a timewaster I would have thought virgin would have realised by now that I am not a DUNDERHEID !!!!

engineer coming on wednesday , thought id mentioned that , oh I am a dunderheid !!!

dave_dph · 23-06-2009, 07:32

[quote=kirk1690;34819387]and how will this fix my phone ?

You will get a faster response than by email and it is far easier than phoning and speaking to someone abroad. The newsgroup support is excellent.

kirk1690 · 23-06-2009, 08:07

[quote=dave_dph;34819477]

Quote:

Originally Posted by kirk1690

and how will this fix my phone ?

You will get a faster response than by email and it is far easier than phoning and speaking to someone abroad. The newsgroup support is excellent.

ok mate will give that a go ,cheers. not my week just bought a new mobile 6 days ago and now their selling it ten quid cheaper!!!

dave_dph · 23-06-2009, 08:22

[quote=kirk1690;34819484]

Quote:

Originally Posted by dave_dph

ok mate will give that a go ,cheers. not my week just bought a new mobile 6 days ago and now their selling it ten quid cheaper!!!

Was it virgin mobile? If so, the same thing happened to me, I complained via email through my account and they refunded the difference.

kirk1690 · 23-06-2009, 08:33

[quote=dave_dph;34819477]

Quote:

Originally Posted by kirk1690

and how will this fix my phone ?

You will get a faster response than by email and it is far easier than phoning and speaking to someone abroad. The newsgroup support is excellent.

keep getting cannot connect messages

---------- Post added at 07:33 ---------- Previous post was at 07:29 ----------

[quote=kirk1690;34819491]

Quote:

Originally Posted by dave_dph

keep getting cannot connect messages

Header download for the 'virginmedia.announce.phone' folder did not complete. Account: 'news.blueyonder.co.uk', Server: 'news.blueyonder.co.uk', Protocol: NNTP, Server Response: '502 Cannot connect to NNTP server 194.117.143.53 (194.117.143.53:119), connect error 10060', Port: 119, Secure(SSL): No, Server Error: 502, Error Number: 0x800CCCA0