10-06-2009, 23:27
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#796
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by dark_forces
I agree! My area does not even have a date and they keep telling me to keep checking the link.
Apparently they are still scheduling an upgrade for my area. I wish they would stop hyping about the upgrade and concentrated on getting the upgrades done and then informing customers rather than the other way round.
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But then if they had only told those customers that had been upgraded that it had happened you probably would have posted "I registered for the upgrade, but Virgin can't tell me when I am going to get it. I've checked online and can't find any information. Why can't Virgin tell their customers what is going on?"
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11-06-2009, 06:15
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#797
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Inactive
Join Date: Nov 2007
Location: Middlesbrough
Age: 63
Services: Cable Modem 60MB
2 TiVo Box's one, 1TB the other 500GB
Plus Phone from NTL
Posts: 375
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by bensden
Well I live in Kent & I can assure you, I did not receive any notification, either by post or E-mail regarding any increase in my bill. So its not only Bristol that was not notified.
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Ditow, I live in Middlesbrough.
I found out about the price increase from here, nothing of NTL. 
I am replying to the statement that eveyone was notified of the impending price increase. I won't be canceling just because of £2 a month extra.
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11-06-2009, 07:42
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#798
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: Upgrade from 2 - 10 meg
Well I was told about it..but it was couched in the usual obscuring blurb..and no I can't post it because I shredded it ages ago.
Anyway I do expect my services to go up from time to time...It would be unreasonable to expect them to remain the same always. 
__________________
Hell is empty and all the devils are here. Shakespeare..
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11-06-2009, 11:28
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#799
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Upgrade from 2 - 10 meg
I have been upgraded from 2meg to 10 meg for some weeks now, and yesterday I received an email from virginmedia8@newsletter.virginmedia.com with the subject being You've been upgraded, so I thought to myself no problems they have just sent this out to let me know, but, I received an email today with the subject being Don't miss out on your broadband upgrade - register today
The email was signed by Trevor Elliott, MD Customer Service
What is going on, surely they should know that I have been upgraded, but why does one email differ from the other?
And why are VM sending out conflicting emails first informing that I have been upgraded, then a day later sending one to tell me to upgrade?
I have checked my account again just in case it had changed, but it does say that I am on the M package at 10 meg.
Can someone please explain. 
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11-06-2009, 12:51
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#800
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by VMboy
I have been upgraded from 2meg to 10 meg for some weeks now, and yesterday I received an email from virginmedia8@newsletter.virginmedia.com with the subject being You've been upgraded, so I thought to myself no problems they have just sent this out to let me know, but, I received an email today with the subject being Don't miss out on your broadband upgrade - register today
The email was signed by Trevor Elliott, MD Customer Service
What is going on, surely they should know that I have been upgraded, but why does one email differ from the other?
And why are VM sending out conflicting emails first informing that I have been upgraded, then a day later sending one to tell me to upgrade?
I have checked my account again just in case it had changed, but it does say that I am on the M package at 10 meg.
Can someone please explain. |
What is your problem..You've been upgraded and received an email out of context and you are cross?
I'm having to wait until August to be upgraded and all I'm hearing is griping about emails?
Bah!
__________________
Hell is empty and all the devils are here. Shakespeare..
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11-06-2009, 13:11
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#801
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by Maggy J
What is your problem..You've been upgraded and received an email out of context and you are cross?
I'm having to wait until August to be upgraded and all I'm hearing is griping about emails?
Bah! |
It's not good customer service though is it??
If they can't get something as simple as this right then it's quite sad really.
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11-06-2009, 18:04
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#802
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by VMboy
It's not good customer service though is it??
If they can't get something as simple as this right then it's quite sad really.
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As long as my connection works,I'm not over billed and I don't have to pay to report faults why should I get worked up about getting a notification email AFTER I'd been upgraded...
Not being correctly billed and my BB being continually down without CS or Tech Service being able to sort me out and I might be getting grumpy.Emails in the wrong order..I just can't help but say so what...
__________________
Hell is empty and all the devils are here. Shakespeare..
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11-06-2009, 19:18
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#803
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by Maggy J
As long as my connection works,I'm not over billed and I don't have to pay to report faults why should I get worked up about getting a notification email AFTER I'd been upgraded...
Not being correctly billed and my BB being continually down without CS or Tech Service being able to sort me out and I might be getting grumpy.Emails in the wrong order..I just can't help but say so what... |
Sending me an email one day telling me I had been upgraded, then the next day sending a second email to tell me to register for the upgrade, irrespective of whether my connection is working or not this should not have occurred if VM have things under control, quite clearly they haven't.
I agree that there are worse things to happen, but VM haven't been free from negative posts recently regarding the upgrades, have they.....
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12-06-2009, 14:46
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#804
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Inactive
Join Date: Jul 2004
Posts: 310
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Re: Upgrade from 2 - 10 meg
I'm now a happy upgraded user  the engineer left a little while ago after fitting the new modem & activating our new faster connection.
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12-06-2009, 15:55
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#805
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Inactive
Join Date: Apr 2008
Location: darlington
Services: M broadband, talk evenings and weekends, L tv
Posts: 37
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Re: Upgrade from 2 - 10 meg
yay, i have been upgraded to 
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12-06-2009, 19:38
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#806
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Inactive
Join Date: Jun 2003
Location: Leicestershire
Age: 59
Posts: 380
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Re: Upgrade from 2 - 10 meg
Well looks like my update (Leicester) will be one of the last! i'm guessing October?
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12-06-2009, 20:08
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#807
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by DES_1001
Well looks like my update (Leicester) will be one of the last! i'm guessing October?
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It will only be October if you have not registered, otherwise it should be by the end of August.
2mb to 10mb info
Just click the link and look for the nearest area to yourself. http://www.virginmedia.com/myvirginm.../timetable.php
Plus have you also signed up for it http://www.virginmedia.com/myvirginmedia/gofaster/
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12-06-2009, 20:16
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#808
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Inactive
Join Date: Jun 2003
Location: Leicestershire
Age: 59
Posts: 380
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Re: Upgrade from 2 - 10 meg
yes i registered about 7 weeks ago, so looks like august then.
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13-06-2009, 00:25
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#809
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Inactive
Join Date: May 2009
Posts: 2
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Re: Upgrade from 2 - 10 meg
If you vm tech on 151 and give them you post code they will give you a date for your upgrade ive been told 14th/15th July, only 4 week i will have to wait and see
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13-06-2009, 10:27
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#810
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: Upgrade from 2 - 10 meg
Quote:
Originally Posted by VMboy
Sending me an email one day telling me I had been upgraded, then the next day sending a second email to tell me to register for the upgrade, irrespective of whether my connection is working or not this should not have occurred if VM have things under control, quite clearly they haven't.
I agree that there are worse things to happen, but VM haven't been free from negative posts recently regarding the upgrades, have they.....
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Well there always those that complain about just about anything let alone a free upgrade and email notifications..
__________________
Hell is empty and all the devils are here. Shakespeare..
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