Upgrade from 2 - 10 meg

[gulf4uk]

I and many others would like Dates that are somewhere near correct not a work of FICTION WE WERE NOT TOLD OF A PRICE INCREASE we found out ourselves.

[Rainman]

Originally Posted by gulf4uk

I and many others would like Dates that are somewhere near correct not a work of FICTION WE WERE NOT TOLD OF A PRICE INCREASE we found out ourselves.

I agree I thought that before a contract is changed (price or service ) you should have been notified so you can cancel or agree to the chance.
I was NOT told of the change to the price, for information I was told by two people at the customer service it would cost more, and told by the Virgin Media Helpsite by email that you do not have to upgrade there for the price will stay the same and NOT go up.
Is it being suggested in the earlier post that all VM customer service people are dipsticks, it was not like this when it was telewest. virgin is better at twisting the facts.

[Peter_]

Originally Posted by Rainman

I agree I thought that before a contract is changed (price or service ) you should have been notified so you can cancel or agree to the chance.
I was NOT told of the change to the price, for information I was told by two people at the customer service it would cost more, and told by the Virgin Media Helpsite by email that you do not have to upgrade there for the price will stay the same and NOT go up.
Is it being suggested in the earlier post that all VM customer service people are dipsticks, it was not like this when it was telewest. virgin is better at twisting the facts.

You will get the 2Mb to 10Mb upgrade automatically and you will not have the option of staying on 2Mb as by the end of October all 2Mb customers will have been upgraded.

You are getting a 5 fold increase in speed just for being a customer.

The upgrade is free regardless of the £2 increase for the platform you are on.

The upgrade has to be done in stages so as not to affect the stability of the network, if they just flicked a switch and it all fell over you would not be best pleased.

[BenMcr]

Originally Posted by Rainman

I agree I thought that before a contract is changed (price or service ) you should have been notified so you can cancel or agree to the chance.

And for the third time - customers were sent details of the price changes in writing by the end of March - and had up until the end of May to say they didn't want the change in price (and would have been offered disconnection of the service)

The speed change is not something you can say no to as it does not affect the price

[VMboy]

The £2.00 increase is not for the 2meg to 10 meg upgrade, the £2.00 price increase is for the service, as the price for the M package has gone up by £2.00, so surely people should be happy that their internet will now be 10 meg instead of 2 meg.

You just can't keep everyone happy these days.

[Rainman]

It looks like some of the forum members did have notification of the price increase, so for the third time I did not have any information of an increase.
To make it worst when I ask today about the increase and TOLD (look told) it was because the upgrade to 10mb, I was then told I have not got the 10mb yet so I ask why have I been charged for a service I have not got.
Can I ask how some of the forum members are so sure about the increase when I have been told "Virgin Media understands that not all customers wish to go ahead with this change and want to go back on to their 2mb connection for £18, so if you wish you can go back on your 2mb service and a £2 credit will be applied to your account".
It seems we have a choice.
I have been with cable from the start (United Artiest) and to be honest I don't think you can beat them for strait to the point information I don't like BT, but if this goes on I will be cancelling my service in October, nice one, Richard's fair play.

[Peter_]

Originally Posted by Rainman

Can I ask how some of the forum members are so sure about the increase when I have been told "Virgin Media understands that not all customers wish to go ahead with this change and want to go back on to their 2mb connection for £18, so if you wish you can go back on your 2mb service and a £2 credit will be applied to your account".
It seems we have a choice.
.

Click this link for details about the difference in packages regards traffic management.
http://www.virginmedia.com/help/traffic-management.php

So for the sake of £2 you would willingly downgrade to broadband size S with its severe restrictions on download limits just to save around 50p per week.

It may be a choice if they allow it but you would have to be mad to choose it all for £2 per month saving.

If you downgrade it will be to this S tier 2Mb as your original M tier 2Mb tier will disappear come October.

[Rainman]

No you are right £2 for the faster broadband is good value that's if you get the upto 10mb my 2mb I'm lucky to get 500k down load and before any one says speak to the technical team I gave up with that.
But it's the principle of not telling you, I am in Bristol and no one that I know has on VM has been told by post or email about the change in price and I have just notice phone calls and connection changes has gone up on 1st June.
So if you pay by cash and want a paper bill it cost more too, what else has gone up that we are not told about.
As my bill is not itemised now I would have never known.

[BenMcr]

Well it sounds like Virgin might want to have a word with the postal service in Bristol then!

Everyone I know all over the country got the price change information

[Rainman]

Yes I have emailed a complaint again to ask for the increase changes to be sent or emailed to me.
I am glad there are some employees from VM hear to help with some answers thanks guys.

[BenMcr]

Even if they do all it will say is the same as you already know - that from the 1st May BB M went up by £2 and there is now a £1.25 paper bill fee

[VMboy]

Originally Posted by Rainman

No you are right £2 for the faster broadband is good value that's if you get the upto 10mb my 2mb I'm lucky to get 500k down load and before any one says speak to the technical team I gave up with that.
But it's the principle of not telling you, I am in Bristol and no one that I know has on VM has been told by post or email about the change in price and I have just notice phone calls and connection changes has gone up on 1st June.
So if you pay by cash and want a paper bill it cost more too, what else has gone up that we are not told about.
As my bill is not itemised now I would have never known.

I think instead of blaming VM you should be contacting your Royal Mail service as everyone else appears to have been sent a document re the price changes. Also if you look hard enough you will find these details on price changes on the VM web site, don't just sit and wait on emails!

[nfs6600]

It might also be worth pointing out that Virgin bill one month in advance, so any changes are also reflected on your bill before they take the increased amount. So failing that you never received a letter, you were still informed in another sense via your bill. So you were informed of a price rise.....

[chrispy2000]

Here is the email I received about the upgrade. It was on there flashy back ground but the text is as it was on the message.


"Hello,

We believe our customers deserve the best. That’s why we’re upgrading your broadband from up to 2Mb to up to 10Mb.

More power
Our up to 10Mb download speeds are at least 2 times faster than BT, Tiscali and Orange* so you can download a 5Mb music track in just 5 seconds or a whole album 60Mb in less than a minute.

More stuff
Of course, this extra speed will also help you take more advantage of
V Stuff – the new free service especially for customers. Back up, store and share your treasured files, securely access them from any computer, anywhere and order your free digital prints of your photos**, quick as a flash. You can sign up to V Stuff as soon as you’ve registered for your up to 10Mb upgrade.

How to get up to 10Mb
It's simple. Just click on the link below and enter your username which is ********and your password (don’t worry if you’ve forgotten your password, you can follow the steps online to get hold of it.

Click here to enter your username and password (http://www.virginmedia.com/myvirginmedia/gofaster/)



Don’t forget to sign up to V Stuff once you have registered.

All the best,


Trevor Elliott
MD Customer Service




General: Speeds referred to are download speeds. Speed of internet connection assumes components working at optimum speed and capacity. Both Cable and ADSL broadband are affected by user volume. Minimum computer requirements apply. Subscriber Traffic Management Policy and Acceptable Use Policy applies. *Three month average of actual 6Mb file FTP download speeds in period 1 Oct 2008 to 31 Dec 2008 – Virgin Media up to 10Mb fibre optic boradband vs. BT, Tiscali and Orange ADSL. Max broadband products (up to 8Mb). Data from Epitiro. ** The number of free prints you receive and storage limits are dependent on your broadband tier. Back-up software not yet Mac-compatible. Free prints available for 12 months following activation of V Stuff. P+P for first 3 orders free of charge. Monthly print allowance cannot be carried over into next month. V Stuff terms and conditions apply. Go to www.virginmedia.com for details. Virgin Media Limited is registered in England (company number 2591237). Registered office address: 160 Great Portland Street, London W1W 5QA.


This email has been sent to the following address: *********** by Virgin Media.
For more information about us, or to view our privacy policy, please visit the links below:
Privacy - About Us
You can unsubscribe from receiving future emails from Virgin Media by clicking here."

Nothing abou any price increase.

[BenMcr]

Originally Posted by chrispy2000

Nothing abou any price increase.

No there wouldn't be - because the upgrade e-mails didn't start going out until May - after the price increase happened (and for which letters and e-mails were sent out two months before)